-
August 2024 by Aaliyah Guevara
Jamie helped my mom and I. He was super nice and helpful.
-
August 2024 by Ed - igma
Great service. Nan was the best. Highly recommend.
-
August 2024 by Lora Lynn
This is my favorite Ulta store in Austin. Employees are always courteous, and the store is kept clean. Had my haircut today with only 45-minute notice and was able to have the best stylist work on my hair. Paul gave me one of the best cut and style I have ever had... gave me happy tears. Thank you Paul!
-
August 2024 by Julie Figueroa Camacho
Good place and excellent employees who help look for products that sometimes cannot be found.
-
July 2024 by J O Y
It was ok. I felt lost in the store and couldn't find what I was looking for. No one offered help. Workers were busy chatting and laughing away talking about personal things. I asked a worker after searching 15 minutes and she just said we don't carry that brand and started talking back with a worker. I just left. Customer service could be better. Gave two stars because a worker at the door said have a good day and smiled. Was the only friendly, attentive person in the entire store.
-
July 2024 by Charie Valois
I went to Ulta in Sunset center. I had stylist, Nan, do a partial to put purple highlights in my hair. Love it! She’s done a great job twice now. I always get personal treatment in that store. I highly recommend it and Nan.
-
July 2024 by irene medrano
They always stocked up on their
products.
-
July 2024 by Merilyn Valdez
Unattentive
-
June 2024 by Aaliyah Motloch
I went to get my hair done, I was darker brown with a little red tone trying to get back to my natural dirty brown color. I provided an inspo pic too. I paid for a color correction which was pricey by the hour, after many hours I ended up being ginger. It’s not the same color from root to end, the ends are blonder. progressively is getting even more orange over time, i even bought and have been using the shampoo and conditioner they said to use. i’m going to have to get it re done somewhere else after spending $400.
-
June 2024 by Kaylee Belle
I recently visited this location and was unsure of where to find my items but Jacob with Chanel guided me around the store and helped me find things I didn’t know I needed as well! Very clean and organized store too. Will be back!
-
June 2024 by giselle rodriguez
Ana was literally the best ever! I was there for a product but ended up deciding against it because of some of the ingredients. She helped me find a cleaner alternative and took her time explaining everything. She is very very knowledgeable!
-
June 2024 by Wendy B
Great, nicely stocked store. I love the Ulta Points and all the scents and price points. Lots of choices. Sometimes, it feels like there are too many staffers just hanging out there. They do have a hair salon and offer limited services like brows or adding eyelashes, etc. It's nice they let you choose a small free bday gift. * I love the points system, but find it very frustrating that the sites and apps always seem to NOT be working in the store, and then CS overseas doesn't want to help you or hangs up on you. So frustrating ! WB
-
May 2024 by Magdalia Falero
I don't like the vibe at this location. Kind of rude, little uppity of a feel. It's a beauty supply store, you guys can relax.
edit: Thanks for replying. I could have made this a weird thing about the way I look, but it's not about that. None of the Ulta stores are organized exactly the same, so when someone is walking around for 5-10 minutes looking for a product - it's a great opportunity to ask to help, and when they ask for a product you don't have - it's a great opportunity to flex your make-up knowledge and SELL ME SOMETHING.
-
May 2024 by Traci Burnette
Dale, cut my hair about 3 weeks ago and very dissatisfied!! She didn't listen to what I wanted and criticism of my skin. She also said, " my haircut looked like Buster Brown shoe person." I'm hating my haircut and don't know what to do! I have never had an experience like this and wish I could get it fixed but can't bear to try her again. She said she had been with Ulta 23 years, maybe true but she didn't have the results of her experience. I did not ask her advice on skin and she introduced me to skin care person and I smiled and was nice to them but Dale is not a doctor or dermatologist! I was so sad and taken back by her comments and
not getting cut I wanted I left politely. Wish I could get some refund or fix without being out more money and misrable!!!
-
May 2024 by Penelope Cordy
I got a cut from Alex at the salon and ONG!!! The best haircut I’ve ever had! I have experience getting cuts from a much more expensive salon which I did always like but Alex has just blown me away.
The atmosphere of the salon itself is quite chaotic and it is not clear where/ how to check in for your appointment (not Alex’s fault at all). I went in a Saturday which added to the chaos but the music is super loud and the register is right by the salon so lots of chatter can be heard from your chair.
Overall I was pleased with my hair so much that the chaos did not matter much to me.
