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“Everytime i come into this store, they never fail to suprise me With amazing deals and discounts. The service here is 10/10. The Worker sameera helped me set up myphone.”
“Mariii helped me a lot !! I’ve been in that store a couple of times and I only like to come to her because she really knows what she is doing !! She deserves a raise !!!”
“Trevor is an excellent store manager and made what would've been a multi-step issue to fix a breeze.So we went in for a phone replacement due to an accident that occurred during a vacation and Trevor was able to diagnose our issue and provide the best service imaginable to help us get a new phone and have it set up. Despite set backs and needing to work with multiple workarounds just to get the phone set up he was absolutely patient the entire way and made the time fly by. Honestly excellent customer service and will be returning for future assistance. 10/10 no notes.”
“I went there to get a phone plan for my time in the US while I am travelling and even though it's a big chain, I felt like the guys there deserve a personal rating. Sarai helped me with my stuff and she was truly incredible! Advising and explaining the different plans to me with her honest opinions helped me a lot. She was so easy to talk to and definitely deserves a raise! ;)”
“The whole team at eTech Network Solutions is amazing! They have provided us an economical option for our business phones that has been very user friendly. They provide great customer service all around. Isaac is a pleasure to work and resolves any issues we have super fast. I highly recommend eTech Network Solutions for all your business communications/operations.”
“This location is more concerned about their bottom line than helping customers. Profits over customers. But at my last visit, they seemed to have changed their ways, so I'm bumping a 2 star to 4 stars.”
“Finally got a chance to get my screen protector at this one T-Mobile facility. The other T-Mobile facility was not equipped to handle a screen protector request. Thank you so much.”
“Jesus is beyond incredible! I spent 4 hours on the phone with customer service and apple with no luck. 30 minute in the store with this guy… and he fixed everything! Ask for Jesus. Give him a raise! He’s amazing! Thank you Thank you Thank you”
“We want to thank the staff at T-Mobile for doing an amazing job helping us with our services, very patient and knowledgeable. Especially Chris.We are pleased. They had so many people in there but did a good job getting to everyone.”
“First of all, the people who work at the T-Mobile in the Hancock center are dismissive, prejudicial, and unhelpful jerks. Now this is not the Hancock Center.
These guys are great. Often this store is seen to be open long after close. This is because they don't throw everyone out the moment the clock strikes 8. They spend time with you for as long as it takes to get your issue or purchase resolved. They're very kind and efficient if you need to be out fast.
They're also clearly all friends with each other creating an air of welcomeness that warmly invites you upon arrival and keeps you engaged throughout.
On top of everything else they're extremely knowledgeable and not just of the technology, they have a great grasp on what deals are not only available but applicable to your purchase.
They also make sure they've explained all things pertinent to your purchase and service before letting you go. They don't make you feel rushed not a burden when you come in late.
I actually did not want to go back to using T-Mobile service bc of how awful their online and phone support are. However bc this store exists and I can bring my concerns to them, I have decided to go back. Cheers!”
“I had a wonderful experience upgrading my phone! I visited a different location and was greeted with stares & a 45 minute wait. Drove myself over to this location and they saw me right away! I believe the person who assisted me was Becky, she was wonderful. She has a new hire, Jonathan, shadowing her and they both went above and beyond to make sure I was set to go! The other employees were very kind as well.”
“Best and easiest experience I’ve EVER had. In Texas, New York, and North Carolina. Go on a weekday! Process was a breeze, no wait, and Chris was the most knowledgeable & informative employee I’ve ever dealt with—honestly. I’ve never really trusted the mall Verizon’s, but now I’ll never go back to a different one. Best in Austin!”
“Katie at the Bee Caves location is a rock star. She’s always been able to get what I need done completed. She’s friendly, efficient and very competent. Stark stark contrast compared to the service I had for years at T Mobile.”
“They have cool employee, quick and helpful. I am giving 5 star because the employee restored my Google account which I was searching for 5 years and transferred all the information from my lost phone. I recommend this Boost Store.”
“I was aware of L2 Productions' sustained excellence on sports and similar projects. In part, based on this understanding and appreciation of their abilities, our company partnered with L2 on a video for our Austin-based business. From idea to final product, Scott and his team produced a video that our entire team is proud to associate with our brand and business. They took what we envisioned for one of our major services and partnered with us to bring it to video, from which we anticipate a lot of mileage.Communication, timeliness, creativity, professionalism are each off the charts. In short, understand that L2 Productions is much more than sports, music, events. We look forward to working with them again in the future.”
“Huge shout out to Trevor who coached my Dad on how to do a few things and hooked me up on a great deal on a new phone when I was in a pinch! I was greeted immediately and was treated with utmost care and respect.”
“If you need anything come see Pete!!! I came in after I lost my ID he was very accommodating and got me taken care of. He understood exactly what I needed to do and took care of me. Pete is the goat go see Pete!!”
“Super helpful and kind manager and specialists! I had trouble with upgrading my phone on my end, but they were understanding and very patient on both of my visits.”
“I went to numerous t-mobile stores none of which could help me due to laziness or ignorance until I came to this location. The gentleman Braedon was very helpful as he was able to get me a new phone when the other locations couldn't even be bothered to try hard enough to find a solution to my issue. Shoutout to Braedon”
“Joel and Reyna were so sweet! It felt more like a hangout rather than getting a new phone, even with good conversation they were still extremely helpful. I'd choose this location over any others.”
“It took me a while but I finally got in contact with a wonderful and patient tech. Russell helped me and I would like to thank him. Just wish we could contact someone at night.”
“The absolute best people ever, Chepo, Chris and Leo went out of their way for us. We even left with gifts. Patient and helped us get the best perks and discounts. Just good down to earth sweet people. I'm keeping my relationship with this location.”
“The spectrum store , was on the ball . In and out . Mr Matthew handled my case . I had no problems . I was really pleased with his professionalism. However , I went there early in the morning , as they were opening up .”
“I went into this location and had the pleasure of getting to have many questions answered by Jabrel Horton who was so informative, patient with my many questions, kind and friendly! I will continue to come to this location so that I’m able to deal with Jabrel Horton! He couldn’t have made me feel more comfortable with all my many questions!”
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“Collin was awesome and very helpful! We spent 6 hours on the phone with Verizon, no luck. Went into the store and Collin got us taken care of in a matter of minutes!!”