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March 2024 by Hiba Murali
Bert helped us buy a mattress for our guest room today. He was very personable, helpful, and efficient. We were in and out in about 20 minutes after getting to try several mattresses and pick our favorite. I enjoyed my experience working with him. Highly recommend!
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March 2024 by Nils B
We love this Factory Mattress on Brodie. We’ve had really good customer service in our two purchases here. Their exchange policy gave us confidence in our choice. We ended up exchanging one mattress for another and found their policy very helpful. Robert and John were so patient with us. We were never pressured or upsold. A great experience! Thank you.
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March 2024 by Gary S
Robert Holden answered my concerns on a replacement mattress I received from Sealy, later when I contacted Sealy it was very smooth and they would replace my damaged mattress for free!
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February 2024 by Amy Edwards
Highly recommend Factory Mattress stores around Austin, they are locally and family owned, with wonderful customer support and very knowledgeable. Stephen & Jacob helped make my decision making more easy and enjoyable. Stephen went out of his way to make sure the mattress protector cover from another Factory Mattress store was on the truck to be delivered with our new mattress. I appreciate the efforts he made and it doesn’t go unnoticed. Thank you for that! I’ll definitely recommend to all my friends and family. Look forward to buying more mattresses in the future from you guys. Best in Austin area, for sure!! ( I’d add probably best in Texas!)
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February 2024 by Estefanía Rivas
Loved the personalized attention! We got exactly what we needed and in our price range! Great service and plus, this is a local business!!
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February 2024 by Matthew Lipps
Attentive and informative. We found prices to be competitive and process wasn’t pushy. Thanks team!
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February 2024 by Tad Taylor
I enjoyed working w the salesman, Robert at the store.
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February 2024 by Caroline H
Robert and the team are excellent! I’ve purchased here multiple times and they are always helpful, efficient, and personable. Highly recommend!
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December 2023 by Oscar Canas
Jamie was professional and helped us make the decision super easy and smooth.
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November 2023 by Mich Rusnak
We had a great experience today. John put us on the Right Fit bed. My partner and I had a different thought of what we needed, however, between John’s charm and experience we ended up agreeing on a great bed. We did buy it after seeing him juggle his ghost pepper hot sauce and eating his cookies. Today was great…tomorrow’s night sleep will be even be better.
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November 2023 by Evan Nave
John was a really nice guy and gave me good information. He put me on the Right Fit and found a good fit for a good deal. He had good cookies also. He was not hard sell or pushy and made me feel comfortable.
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November 2023 by Steven Fearing
Good service from Justin and Robert. Look forward to continued help to make sure I have the right mattress. One on one help is very important for this product.
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November 2023 by mdm30
Repeat customer. Mattresses and pillows year after year. Robert treated us like a million bucks today! Helen, while in training, was providing solid customer service. See y’all next time!
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October 2023 by Gary Alger
We purchased two twin mattresses and mattress protectors from the Brodie Lane location. Our sales person was Justin and he was very helpful and patient as we tried out different mattresses. Professional and comfortable experience. My only suggestion to other consumers is to be more savvy consumers about the mattress protector they will try to sell you. I knew it was an upsell product at the time and should have taken a pass on it. If you buy the protector, Factory Mattress will extend their mattress guarantee from 4 months to 12 months. What they don't tell you is that you are really paying for that extension by overpaying for the protector. I found the same type of waterproof protector elsewhere for less than $20 (I paid $60 at Factory Mattress). Since I bought two I ended up overpaying by about $80. And of course when I checked my receipt, the mattress protectors can not be returned or exchanged. I am sure I was told this in the store when I bought the protectors. So just a buyer beware consumerism kind of advice I am giving you here....if you want to buy the protector, just know that you are really buying an extended warranty on the mattress. In our case the twin mattresses were in a guest bedroom so if I had all the information beforehand, I would have taken the 4 month guarantee and purchased a protector elsewhere. But overall, I would recommend Factory Mattress. We got a good quality mattress at a fair price.
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October 2023 by Raul Martinez
Justin was incredibly helpful in helping us find a new bed. Very thorough explanation on the mattresses specs and he placed our order to be delivered when we need it to be!
