-
July 2023 by Minly L.
Came in for a quick check up for my husky Sunshine. The staff at VCA was super friendly and patient with her, as she is a husky so can be very dramatic and vocal. Though she was curious and scared at first, she was still super friendly, had lots of energy, and very happy with the staff (even though they did bribe her with treats)
-
July 2023 by Google user
Been bringing my dogs here for years and love the care they provide my dogs. Friendly and knowledgeable staff.
-
July 2023 by Flor Diaz
Been bringing my dogs here for years and love the care they provide my dogs. Friendly and knowledgeable staff.
-
August 2022 by Carri H.
If I could give this place negative stars I would. Horrible place, incompetent vets (if that's what you want to call them) and ridiculous management. I only went here because my normal vet closed and no o e else was excepting new dogs. My sweet dog would still be alive if it' wasn't for these morons. I am just now able to talk about this after 2 years. I should of listened to my instincts and not gone through with a dental on a 15 year old dog. Everyone except the vet told me not too.but I listened to the vets. They made her wait all day for the dental? Why did I have to bring her I. By 8 if they were going to cater to everyone else's dogs Snd start my baby at 4:00. I know she was scared and stressed and not able to eat or drink. When I picked her up at 8:00 that night she sounded so crackily like she aspirated. These idiots pulled 19 teeth on a 15 year old dog. Stop the procedure! My baby was in distress. They cleared her to go home even though she was so crackily. Overnight she became short of breath. I took her back the next morning and she continued to get worse until she coded in the doggie icu a day later and died. Didn't get s phone call or anything from this place. I confronted management about the incompetency and this so called manager tried to blow it all off as no big deal. Avoid this place. Horrible
-
May 2022 by Laura G.
They will not tell you ahead of time what procedures they are going to do and how much it will cost. For example shining a light on kitties fur should not cost an extra $46. And then they automatically assume that you are going to come back for three weeks for a shampoo and dip without asking me. Then they present the bill. It was ridiculous. I can shampoo a cat all by myself without paying them another $20. I think they call this micromanaging and the company is requiring the veterinarian to do this. Other veterinarians don't do it this way they keep in mind that you don't want to spend every last dime you have.
-
March 2022 by Aisha A.
I would give this place 0 stars if I could. I suddenly encountered my cat passing away yesterday. I rushed him to BluePearl Animal Hospital, calling ahead of time to tell them I thought my cat was dying. BluePearl did not have a vet on staff and told me to go to this VCA location. I called this VCA location and informed them that I think my cat has passed but I need to check his vitals (ie is his heart beating and is he breathing). The ignorant, callous old lady who works the front desk told me they could not check my cat's vitals. I begged, saying I think he's dead but need to know for sure (at this point my cat's eyes were rolled back and blood was gushing from his mouth and nose). She told me her hands were tied and could not check my cats vitals. I was already at VCA by this point and rushed my cat into the lobby, only for this same old lady to shake her head at me and tell my mother she needs to calm down (again, our cat was gushing blood out of his nose and mouth - why the heck would I be calm). 2 vet techs heard the commotion and were nice enough to come out, check our cat's heart beat and tell us he had passed (that's all we wanted to know). If you care for your pets and want compassionate care, this is not the place to go. I hope this business shuts down for its neglect (telling me you cannot check a cat's heart beat because you're "all booked for the day"). The old lady deserves to be fired and never work with animals again. She had the audacity to tell me to calm down and drive to Rowlett with a bleeding, dying cat (20 minute drive away) because she could not check his heart beat. Thank God for the 2 amazing vet techs that came out and helped give us closure. You 2 were our saving grace.
-
January 2022 by Melissa G.
Dr. Nightingale was great -very compassionate with our 14 year old dog and rescue cat, but unfortunately his colleagues are not so and I will take my business elsewhere. In particular, beware of Dr. Jason Hardiman. He is the least compassionate vet I have ever encountered and needs immediate training on end of life care and appropriate bedside manner. He took no care in reading my dog's file, tried to shame me for his condition and then proceeded to talk about me to the staff while I was waiting in the room after I asked to see Dr. Hardiman instead. Incompetent at best, but absolutely unprofessional in every respect.
-
April 2021 by Amanda Y.
So the price was a little high but they helped us with to diagnose our puppy and get him back safely. We did find heart worms but they are going to be giving him some antibiotics to treat because that is the best they could do.
-
October 2020 by Nicole Bryant
Thanks for taking care of my Pooh cj ❤️❤️❤️❤️
-
January 2020 by Donn D.
My wife's box turtle Zippy needed his nails trimmed but after being quoted about $100 bucks by another place if I gave them a deposit several days in advance I called VCA. They said no problem, bring him down. Half an hour later without an appointment they saw him and trimmed his nails for $24, which is the price they charge for dogs because they didn't have a price sheet for turtles. The ladies at the desk were hilarious, the trip was quick and painless (at least Zippy didn't seem to mind) and overall it was a great experience.
-
November 2019 by Kylie P.
Price gauged and shamed while my dog lays dying. Your pricing is not relative to any other vet in the area despite your claims to be. I brought my dog in basically dying and prepared to spend several hundred dollars to find out what's wrong and treat him. But then your staff says the xray alone is $400 and the treatment plan I was presented to DIAGNOSE my dog was over $2000. With the possibility of $3000 surgery to follow. I was told that the price was average for xrays, so I called an EMERGENCY VET CLINIC while in the room with the tech to find out how much they charged for the same xray and it was $180 less than what you quoted. Almost 200 less at a place that should have been more expensive than you. I knew right then and there you were just trying to gauge me. And now I had to pay you $340 for a visit and some meds and cant afford to go to another vet to find out what's actually wrong, because did I mention they wanted to charge me all of this without even knowing what was wrong and with no guarantee that I wouldn't have to keep paying for their guessing game to figure it out? And then to add insult to injury, your staff made me feel bad that I couldn't afford to pay for your price gauged xray. I am so disappointed and will personally make sure that I tell every person I know and meet in this area about my experience with you. And because of your greediness, this experience probably ends up with my dog dying.
-
July 2019 by Alex P.
My 4 year old German Shepherd mix has been going to this location for the last 4 years and I was planning to switch because of the cost of care but thanks to Dr. Lott's and Karen at front desk we are staying. My dog was recently diagnosed with hip dysplasia and they both listened to my concerns and helped us tremendously. Now my baby is receiving the supplements and treatment he needs and I am not stressing about cost. It is hard to find veterinarians and staff who truly care about both customers and their pets. Speak your concerns and they will work with you. I am grateful we found them!
-
July 2019 by Seimitra N.
THEY ARE A MONEY HUNGRY ORGANIZATION WITHOUT ANY REGARD FOR THE ANIMALS THEY TREAT!! My dog was mauled by someone else's dog in an unprovoked attack. We took him to VCA because it was the closest animal hospital. They checked him out then told us it would be $6100 for the surgery to treat his injuries and requested all of the money up front. We were prepared to euthanize because we simply didn't have all of the money upfront. At the last minute we chose to just take him home with meds to keep him comfy. Took him to another animal hospital and when they got the medical records, we were told that VCA didn't do ANY tests to determine the severity of his injuries. To add insult to injury, he wasn't even stable enough to have surgery. What the hell did I pay $192 for, if they didn't do any tests?!
-
May 2019 by Britnie I.
BEWARE! (Sorry this is long, please read) Do NOT take your pets here. They allowed my dog to suffer after charging me over a 1K! It all started on May 19. June seemed lethargic and wouldn't really eat or drink. However she was still walking around, but she had been vomiting a yellowish liquid. During the night she pooped blood. As soon as they opened Monday Morning the 20th I brought her in. At this point she was still walking and pulling the leash as normal. They placed me in a room where we sat for 2.5 hours total. At this point she was pooping blood. It looked like orange/red jelly. I told them I didn't want her in pain and I brought up when do I know it's time to put her to sleep. The guy looked me dead in the eye and said she's not there. He said she had pancreatitis. He gave her SubQ fluids and sent us home with pain meds, antibiotics, and anti nausea meds. I asked what to look for if she is getting worse. He said labored breathing, increased depression, more lethargic. The next morning the 21st she was breathing hard and wouldn't get up. I picked my daughter up from school as she was her dog so she could say goodbye as I thought it was time. She wouldn't even walk. I literally carried her inside where they put us in a room. A woman this time asked if we would wait a few so she could look at the xrays from the day before. She finally came back in and told us that she believes it's pancreatitis and pneumonia (they said nothing about pneumonia the day before, same exact X-ray from the day prior) she then said she is reactive and when I asked if it's time to put her down she said "I'm not the type of person to give up". She made us have hope. She sold us SubQ fluids iv bag, needles, and more meds so we could give them to her at home. We payed another $180 and took her home with hope she would turn around. This was at noon. I left the house at 230 to pick my daughter up from school. When I returned at 310 June had passed. She was laying half on and half off her bed and in a puddle of her own vomit with her eyes open. I'm almost certain she suffered a horrible death while i was gone, based solely on how she was sprawled out. I immediately called them to let them know she passed. I feel as if they let our baby suffer because they saw how scared we were and that we'd do anything so save her. The very next morning after she passed we received a text from a vet trying to sell us more antibiotics. They are money hungry and don't actually care about your pets. BEWARE!!! We took her elsewhere to be cremated so they wouldn't get another dime from us.
-
January 2019 by Jeremy Garcia
We love coming here they took good care of our dogs we had them there for a couple of years and the staff is very friendly they care for each animal like it was their own and we got to know them on a personal basis which was amazing cuz we can build our trust with these people. But the facilities are awesome and they care for your pet
