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July 2024 by Seimitra Northcutt
Every single time I come through the drive-thru it takes an extremely long time. There is no one in being helped on the inside, but all employees are "busy" doing other things. After 5 minutes they come to the window just to say they'll ve with me Ina moment. There should be one person I charge of the drive-thru at ALL TIMES. I should have to wait for 30+ minutes to pick up my prescription. Please do better!!
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June 2024 by Miranda Quinn-Tolle (Mandy Tolle)
This location is the absolute worst. This is the THIRD time (This year alone) that I have asked to have prescriptions transferred over, and they never get around to doing it. When they are out of a prescription, they don't notify you. If you have the app, it says prescription on hold. Twice, it says I never picked it up, even though I submitted it for a refill THAT DAY. Come to find out, they're actually put of stock and can't tell me why they keep coding it like it's MY fault I don't have my prescriptions. BOTH times this has happened, it has been with my Insulin. I am an insulin dependent Diabetic, and having my prescriptions is important! My dosage recently changed on my insulin, and upon the refill, they filled the old dose. Said it isn't their fault they filled it wrong. I should have requested they delete the old dose from the system (never had this issue before!!!). This wound up costing me SOOO much more in co-pays and insurance headache, having to prove that my doctor did NOT take me back down to the lower dose.
One of the ladies that works there is beyond rude. Let's you know that you put her out by her having to talk to you or assist you in any manner. When my husband was sick, I called to ask the status of his prescriptions (that we'd been waiting on since the night before). She said "I don't know. You'll get a notification when it's done." LITERALLY, while we were on the phone, that text came through. She couldn't look at his name and tell me they just finished? When they've been out of my insulin, they "forget" to order more. Last month, when it came in, I hadn't had any in 2 days. She (same lady) told me it would be ready by 7pm. I tried to explain to her that it was insulin and I really needed it. (Most AUDIBLE sigh possible) "Well, we will see what we can do." And HUNG tf UP!!!
I *HATE* that CVS is my insurance plans preferred pharmacy! Of I use another one, I get charged for everything. At CVS, the majority of my prescriptions are free.
On TWO occasions, I have asked about alternatives for diabetic supplies, because my copay for those are so high (not among the free scripts). Was led to believe pay the copay or go without. $45 for 100 pen needles. Yet, they sell CVS brand OTC for $10. Testing strips, $50, yet they are available OTC (again, CVS brand) for $8.
If you have the ability to go to ANY pharmacy, do NOT go here. Save yourself a headache and stress and go elsewhere.
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June 2024 by Vanessa Castro
Prescription for my husband was told it would be ready the next day in the morning. Got a text saying prescription was ready, got the the pharmacy the next day and no prescription ready, it was close to closing time so they didn’t want to fill the prescription, they send me to a different location all because they can’t get there information together correctly. Do not come here!!! This has happened twice already. Also anytime I come and it’s not ready they get attitude with me like it’s my fault.
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May 2024 by Rick Cruz
The most confusing place on earth. The pharmacist will say they will get your medication ready, but the techs have no clue what is going on
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April 2024 by cristina gonzalez
I will GLADLY drive past 2 CVS convient stores to come to this specific location. The two ladies on the floor were extremely friendly. Not only to me but other shoppers as I heard them interacting with many. I didnt need any help but BOTH wonderful ladies asked me. I have not had this level of customer service from CVS in such a long time. Don't care that my drive will be 15-20 minutes versus 5 minutes.
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April 2024 by Julie Stalcup
The pharmacy here has gone completely downhill since Jason left. Never have seizure meds in stocks, orders are never complete script amount and the service is horrible. Looking to transfer meds somewhere more reliable
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March 2024 by Jaci Arocha
Very very clueless at the pharmacy
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February 2024 by Robert Rose
Great for things you need
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February 2024 by marya Goal
Very unprofessional!It says opens at 8 and I was there at 8 I was fine to wait but 8:03 I ringed the bell cause I needed the med for my daughter she was really sickYet the lady that answered asked more more moments since she said “we just opened “ and that was okay I said okay then she comes and was sounding so rude and then asked me to wait since there is a car behind me — the lady sounded very rude even the way she asked for the insurance— yall open at 8 if you are not awake then don’t open !! Her name is Maggie or Meagen!! I AM NOT HAPPY WITH THIS CVS will definitely change they are always running late anyways!
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February 2024 by Shayla Watson
I should've listened to my husband and changed pharmacys years ago with all mistakes they make. Wrong meds sent home, items not ready, rude staff, etc. Today was the final straw, they didn't even order my meds that I am supposed to start today. Claims it won't be in for another week. They need to be shutdown.
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February 2024 by C R Toliver
Polite, helpful!
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February 2024 by Tels Abraham
By far the worst pharmacy. Please avoid if possible. They never get prescriptions, have you waiting in the car pickup counter while they respond and chat on the phone, and have no courtesy for the customers. Wish there was a negative rating.
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February 2024 by Sam Stohner
Always super slow
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February 2024 by Evelyn McNally
Always helpful
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December 2023 by Ravi Sreerama
Cvs stores in general have very poor customer service and this is one of the worst. They are rude and un professional. I think the problem is they are always under staffed and morale is low. This is what happens when corporates get more and more greedy. When the stores were owned by individuals the service was entirely different.these corporate giants ran them out of business and the customer is left with no choice but go to them as most of the insurers force them to use only these . The service is getting worse by the day.
