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March 2024 by Donna B.
I was in there today to get my meds. Rochelle waited on me finally after I asked if I could please get checked out. Guess I made her mad by interrupting her gossip time. Then after she got finished bagging my stuff it was slung across the counter at me I am really disappointed in the people there I have never seen such rude people
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February 2024 by Austin S.
This place is a joke. Whoever works the pharmacy needs to be terminated. They completely forgot to fill my perscription and then give me attitude when I'm trying to find out if they even have it in stock. They don't answer the phone and are incompetent. It took an hour for them to tell me they didn't even have it at all. Mind you 4 other people were having similar issues and they seemed unbothered and incredibly rude and lackadaisical. If you can avoid this pharmacy at all costs
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February 2024 by William Pfingsten
Terrible business leave customer standing for hours.
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February 2024 by John doe
It took a hour and half to get my prescription. I went up to the counter 3x every 30 minutes and had to wait in a new line that had backed up because they're back there gossiping, discussing the schedule etc instead of serving customers.
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January 2024 by Wayne Patterson
Very rude. More interested in talking with each other than helping their customers. They need a serious overhaul.
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January 2024 by Shari C.
I don't know WHO does your hiring, but what I DON'T need is a smart-mouthed youngster trying to explain how ordering works or how MY insurance works. Sadly, this is the ONLY CVS in town and until my insurance changes their contract, we're stuck with this dreadful excuse for a pharmacy. I've been a nurse for 30 years and have never had a good experience with them-be it calling in scripts for patients or having to wait for mine as a patient. Y'all may want to re-examine your screening practices during the hiring process...
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December 2023 by Debra Quinn
Didn't have ALL the flavors of the B'eau Water - only carries the Watermelon one. Doesn't plan on it from what I was told by a worker either! Only way to get the Flavor I want would be to order ONLINE!
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November 2023 by Kalie Burton
After coming on here to lodge a complaint and seeing that it has a 2 star rating and seeing everybody else Having the same issues that I'm having. I'm seriously thinking about going to a different pharmacy. The pharmacist never seems to be there on time For whatever reason the. store associates are rude. I went on a Monday morning. The pharmacy is closed so I go inside to find out what's going on. Only to be told very rudely by the associate that the pharmacist had a flat tire and she couldn't help that he had a flat tire and that It wasn't her fault which I never accused her of anyways. all I asked was Do we know when he's gonna be here so I can come get my prescription. I work in customer service. And I cannot imagine talking to someone the way I was talked to. they need a complete overhaul because clearly something isn't working.
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November 2023 by Joey Burton
The pharmacist is never there and the associates are rude. Between waiting an hour in line just to pick up a prescription And honestly not having any good things to say about them I'm done with cvs.
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September 2023 by Ashley Cook
I called and asked if I could get my medication for my daughter way earlier than 8:52pm it was scheduled to be picked up. I was told yes it would be ready in 30 minutes. Mind you I have an 8yr daughter ADHD and very hyper active. I get there and they look so confused. So as a mother I'm now irritated. And not once did I get an apology. Maybe by then young gentleman that was trying to cash me out but the other grown men was very rude not understanding and never even asked who the person I talked to too get resolved. Said I could take the 10 but had to void the 20 and I contact the doctor and get the other 20 another day. Mind you I drove all the way from yantis to sulpSpribgs for this meds being told it would all be ready. They suck and don't know how to treat customers or try to understand. I work at Jack In The Box and I have way more patience and understanding. Get your stuff together cvs. I've been going to yalm for a while and this is just unacceptable.
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September 2023 by kristen sanders
They never have medication in stock. Miriam is extremely rude and appears put out by her job. They used to update you on medication status, but no longer do. Walgreens is significantly more helpful.
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July 2023 by Garland S.
Never check voice mails for scripts, or delete before getting the pertinent information. Questioned about it by the prescribing Physician. The pharmacist intentionally hung up on him. You can make your own decisions, I removed our cash cow and gave it to Brookshires, haven't looked back since!
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June 2023 by Curt Hale
After a dental procedure at 1pm, my Dentist calls in an RX for me, after 5 hours I decided to go to the local CVS and pick up the Rx only to find that it wasn't ready and would be an additional 20 minutes so I waited with the other 2 people experiencing the same problem with delays. I wait for my Rx only to find it was for the wrong person. So I go back and wait again for the correct one to be filled. Only one of the 2 rx's was available due to waiting on the insurance for approval of a pain med. I take the antibiotic and leave. I contacted my Dentist that night who tries to call in a Rx from home , but no one will answer the phone. He then drives up to the Pharmacy and gives them a handwritten Rx at about 4:30pm on a Fri. I go up there to the Pharmacy at 9:45am Saturday morning to get the Rx. Gentleman waiting on me tells me that the Rx has not been approved by my insurance and tells me to step aside to the next window so another person can help me. I asked him what was the cost without the insurance and he tells me to go to the next window again. I wait there for another person to help me when I noticed that the lady waiting behind me in the other line is now behind me in my line. The gentleman kept moving people from one line to another without helping them. I could tell the lady trying to help me was getting frustrated with the individual. So I'm now waiting my turn at the next window when the lady tells me that insurance has to approve the Rx. I said why wasn't I notified yesterday of this. I asked what the cost was without the insurance and asked her to go ahead and fill my Rx with out the insurance. Then she tells me it will be another 30 minutes, ridiculous. What does someone do if they have a need for medication on a Friday afternoon and sits and has to wait til Monday because the insurance people don't work after hours or on weekends to approve the Rx? Tell the customer what's going on, instead, no communication.
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June 2023 by T Gatt
Your business model is a pharmacy first. It should NEVER take 30 minutes to help one person. May God help you if you go through the drive-through
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May 2023 by Amy Baker
I wait for at least 30 minutes in the pharmacy drive thru every time I go there. This is ridiculous, how could it possibly take 30 minutes to help 1 car, it blows my mind. This is the Worst service I've ever experienced. I'd give a big fat zero if I could......