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September 2023 by Greg
Best towing and road service around. The staff and owners are professionals and make sure everything is done correct to satisfy the customer. I highly recommend American Towing and tire for your needs.Services: Battery service
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September 2023 by Sixty Percent
Wish I had checked the reviews before booking them. So many people had identical experiences. I could have just cut and pasted their reviews to explain what happened to me. If I had bothered to read the other people's reviews, I would have known how nasty and rude they are. I am shocked at the level of unprofessionalism. They damaged my car and then drove off without a word like it was a hit and run. They are the worst of the worst. I almost never leave negative reviews. l like to leave only positive ones. I know that things don't always work out and I can accept that, even if I don't want to business with a company doesn't mean they aren't right for someone else. That is not the case with these idiots. Run, don't walk, away from these people.
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September 2023 by Tiny House Big Farm
Is zero stars a possibility?? I wish it was. They showed up 90 minutes LATE. I booked them the night before for an 8 AM tow. The driver texted me and said she was 20 minutes away. Then she texted again and said she was at her kids school. Huh??? When she finally arrived 90 minutes later, she didn't put my car in neutral or release the shift linkage. SHE LITERALLY DRAGGED MY CAR ALONG MY DRIVEWAY. I was, thankfully, recording. I yelled to her to stop. I told her she had to release the shifter. She said she didn't know how. When I called her dispatch, they said I was accusing their driver of not knowing how to do her job. WELL, DUH! Then the dispatcher hung up on me and texted the driver the leave. The little weasel got in her truck and drove away without a word to me. Made me late for my dealership appointment and late for work. NOTE: They will write a response denying all of this. But I have it on video if anyone wants to see it.
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September 2023 by Dispatch123 Martian Express
We sent one of our drivers to change the trailer tire, They charged us $190 just for trailer tire change labor.Please note: 30 minutes of work is $190 in this shop)Service: Tire change
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September 2023 by J M K
Customer service was Top Notch, the two Ladies at the reception were helpful and Professional.
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September 2023 by Angela C.
Is zero stars a possibility?? I wish it was. They showed up 90 minutes LATE. I booked them the night before for an 8 AM tow. The driver texted me and said she was 20 minutes away. Then she texted again and said she was at her kids school. Huh??? When she finally arrived 90 minutes later, she didn't put my car in neutral or release the shift linkage. SHE LITERALLY DRAGGED MY CAR ALONG MY DRIVEWAY. I was, thankfully, recording. I yelled to her to stop. I told her she had to release the shifter. She said she didn't know how. When I called her dispatch, they said I was accusing their driver of not knowing how to do her job. WELL, DUH! Then the dispatcher hung up on me and texted the driver to leave. The little weasel got in her truck and drove away without a word to me. Made me late for my dealership appointment and late for work. NOTE: They will write a response denying all of this. But I have it on video if anyone wants to see it.
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August 2023 by Sarah Lindinger
Good experience. Rachel was super sweet. Called 3 other places and these were the nicest people with the most reasonable price. Absolutely recommended.
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July 2023 by Q B
Great experience getting a semi trailer emergency service tire replacement done here. Danielle and the boys were quick and I was in and out in an hour. Thank you for your service. Keep up the good work. Highly recommended.
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June 2023 by Rodrigo Rubira Branco (BSDaemon)
Update after their 'response': you ignored the fact that I brought it to fix the actual pipe leak that was causing overheating. You said it had more things to fix and I authorized. But you did NOT fix the pipe leak at all and the car did not even start when I went to pick it up. Also, you forgot to say that the 'dead battery' was swaped by your company (for a new one) beginning of the past year. And that your company had done a major 'revision' (almost 4k usd of work) at that time (so the 23 years old part is just adding to your incompetence). Also, you forgot to say that you claimed to have 'tested' the car but besides not even starting it overheat after a 1 mile drive. The 75 usd of coolant you charged me was not there, given that the water reservoirer was clearly leaking. I tried adding a bit to drive back from that gas station and it immediately dripped (as I was adding it). The exact same leak I brought to be fixed was still there. No way someone who filled that reservoir would miss it. Maybe your team lied to you and you believed the lies and repeated them to me, but they are lies nonetheless. You also forgot to mention that I did not refuse at all to pay for additional services (nor accused you til you actually made up those lies): I had just stated thst I was unhappy with arriving there after 2h drive and have all the same problems in the car. You started creating excuses instead of just apologizing (as you continue doing - btw you forgot to say that you said I have no mechanical knowledge, not the other way around - this time you indeed are lying intentionally since the discussion in written was with you). And unfortunately the excuses were blatantly wrong, as stated above and just required a minimal of checks to see they cant be sustained (I do have many witnesses, the insurance claim for the pickup, the service reports from your company, plus the basic fact that the car did not even start and was still overheating when I went to pick it up which should be clue enough for any serious company).Old post:I had my car towed due to a water leak leading to heating. After charging me they finally told me the car was ready. I arrived there, the car did not even turn on. After jump starting it and driving 1 mile to a gas station (the gas was at reserve), I got heating messages, low coolant, etc warnings. Looking at the floor, it was dripping. 4L coolant in a 1mile drive and they did not notice? They charged me again, when I asked clarification, they claimed the car battery was already dead when they towed (a lie, since I was driving to them and parked on the road due to the heating) and that it was never a leak before and they tested (another lie, the leak was even stated in the insurance form). All that knowing they made me drive 2h to pick the car that wasnt ready. And finally to add offense to injury they claim they wont service the car because I called them on the lies. Terrible. Run from it (ah, they also said I know nothing of mechanics otherwise I would have fixed the problem myself, which shows a lack of basic logic: some people prefer to pay others to do things they dont like?)
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February 2023 by Jeremy Petrea
Great customer service. On time. Great priced tires.
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November 2022 by Shelley Deaton
The driver’s name was Brent. They were quick to arrive. A lot quicker than my pick up ride. He was so generous to stay and wait for me. I’m guessing he wasn’t even getting paid for waiting with me as long as he did. I told him multiple times he could leave, he insisted on staying with me. And the wait time told much longer than I anticipated. He was such a gentleman. Great service from American Towing & Tire Co. Thank you guys!Service: Special vehicle towing
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November 2022 by Mindy Shook
I was stranded in an unfamiliar place and Jay came to the rescue! He was able to safely move my car without any damage! Friendly, respectful and trustworthy! Great customer service! Thank you Jay! 100% would recommend to my family! ⭐️⭐️⭐️⭐️⭐️Service: Car towing
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November 2022 by JW Schultz
Thank y’all for the peace of mind at the most scary of times, y’all were prompt and right on it as soon as you got here! Our 5th wheel definitely took a beating on I30 and we couldn’t have kept on our journey without it y’all. Seriously, May God bless y’all always! William and Jessica
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November 2022 by Andrew Robin
Got stranded 88 miles from home and had to use these guys.Dustin was great. Arrived promptly after receiving the request(although it took Progressive roadside three hours to get it to them at no fault to American Towing and Tire). Even allowed me to catch a ride with them so my wife didn’t have to drive 1.5 hours to come and get me. I highly recommend using this company.
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November 2022 by Bianca Talbert
Blowout in Sulphur Srings on a Tuesday night and couldn't find anyone to come give me a hand so I googled tire shops and this was the only place open. They were great, they got me off the road and on my way!Service: Tire change