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July 2024 by Farid
Jonathan at Wells Fargo HEB is extremely rude. When we came to open an account, he was unhelpful and dismissive, providing no assistance with the process. His poor attitude and lack of professionalism left us feeling unwelcome. I would not recommend dealing with him and this branch for any banking needs.
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April 2024 by Tulani Taylor
My new job payed me with a check from Wells Fargo so I decided to just open an account there but staff refused to open an account for me saying I needed an appointment. So I had to pay $7+ to cash my check instead of them just opening an account for me and letting me deposit the check. I thought tellers were supposed to encourage people to open accounts instead of paying to cash their checks. Its 2024 if no one is available in office they could have put me on the phone or online with someone. They just seemed lazy.
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November 2023 by nizar shahwan
The employee who opens the accounts was rude and not helpful. I asked to open an account while he was sitting behind the desk doing nothing and he refused saying I am busy . Didn’t offer to make an appointment or anything else . I left to another location and they were so helpful
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July 2023 by Juanika B.
I went in for assistance with a new bank card. The branch was not busy so the teller walked me through the process and I was quickly on my way.
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May 2023 by musa musayev
Very knowledgeable banker in this branch of Wellsfargo bank. His name is Jonathan Teran. He did all my requests in 15 mins, and was very patient. Another branch in Reading Rd of WFB even didn't want to take care with my requests. And I came to WFB branch in 99 Grand PKWY inside HEB. The banker took cake my requests and did it very fast and professionally.Many thanks for you professional work, Jonathan.
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February 2023 by Faheem Khan haroon
Hannah she’s smart lady helpful
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April 2022 by Aisha Farooqui
Disappointed on their customer service! I came for an emergency service the lady(Indian looking)says the banker is on call and can’t take you and that they are closing soon (in 20 mins) I have to come back tomorrow.!!! The Wells Fargo is inside HEB so I went to buy milk as I am paying my groceries (there is still 10 mins left) I see the banker talking to the ladies in front.That’s called being unprofessional!They are getting paid for their work not for chitchatting with other ladies while I am in need of the banker service! I will never come back there!!!!!And I’ll make sure to tell my family and friends not to go there anymore!
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December 2021 by Fox E.
You don't have to Go Far to find a Wells Far-go, you know? Wells Fargo is located here in Sugar Land, conveniently in a plaza we're often in anyway, and I really like this bank and we come here often. It's next to H-E-B, but the problem is that it's a very busy HEB and can be a bit of a nightmare to navigate the plaza and get here, but we still come here when we can and it's not too bad and service is not bad. We are Wells Fargo account holders. Who isn't. What do you mean you're not. Oh okay. Sorry.
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October 2021 by Carlos R Velasco
I ask if they can count my money by hand (500 dlls in 20's dólar bills) the "lady" said "I'm not going to count that by hand". Why is she working there if she is not able to count 500 dlls ?
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May 2021 by Adri Ro
location finally open.
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May 2021 by Sally Norton
Only ATM is open
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July 2020 by Omar Younis
Maybe Wells Fargo as a whole deserves to my 5 star review but none the less this location has been there for 10 years plus and I've never recieved anything short of excellent service
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November 2019 by Gregory Wakefield
I was forced to waste 15 minutes of my lunch break and made to feel as if I was being accused of fraud because the manager on duty would not allow me to deposit a check made out to me and my wife without her present even though she had endorsed the check. I had to go to a Bank of America located next door to cash the check then return to the Walls Fargo to deposit the cash. I have been with Wells Fargo since 2002. I have multiple accounts with them and am now seriously considering closing my accounts. Surely authorization could have been gained if the time was taken to analyze the situation.
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October 2019 by Waseem Qutob
Great customer service friendly and fast
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September 2018 by Xplicit Productions
Do not go to this wells fargo if your in any sort of hurry. Slowest, unorganized, bank I've ever been in. I've banked with wells fargo for over 5 years and never had a bad experience like this!
