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June 2024 by Trisha B.
I used the drive-thru ATM at this location and received a $20 bill that was MISSING a sizeable chunk of the bill. (How did it even make it into the machine in the first place?!) Since it was after-hours when I used the ATM, I had to back to this location to exchange the bill. However, the teller refused to replace the $20 bill. Instead, they referred me to ANOTHER Wells Fargo location. WHY?! So frustrating!!! Lucky for her, I was connected with Van at the Sugar Land location who resolved the issue. THANK YOU, Van for your help. Your assistance was greatly appreciated!!!
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February 2024 by Shakil Zaman
Horrible customer service. No wonder Wells is loosing money.
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February 2024 by James White
I've always gotten super service at this branch. My wife went to BOA and got so frustrated with them she finally had enough and changed to Wells fargo
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January 2024 by Anson Lau
Scheduled an appointment here and they’ve decided to “close” the building. No text, call or email from the branch. Waste of time.
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January 2024 by Komala Krishnaswamy
Banker Yaa Obeng was extremely helpful in a difficult situation. The process took over 2 hours. She was patient and calm.
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December 2023 by Sunny Bogden
Miss Rosa literally saved me. I'm a dummy and didn't notice until the last second that one of my forms needed to be notarized. She was so nice and compassionate and most of all efficient. Thank you Rosa!!!
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October 2023 by Melanie Sacks
Extremely unhelpful. I needed 40 bucks to run across to HEB and buy groceries when my card wasn't working and I sat in the drive thru line for 20 minutes and watched them help 2 people that came after me while my groceries melted across the street. They took 10 minutes just to send me a deposit slip. It would have been faster driving to the Settlers one and back. Don't go here.
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July 2023 by Alexander James
Tried to make small talk with clerkShe used all her energy to resist kindness and sit in silenceSo, I just continued with business and stopped engagingI have delt with her a few times she's always been abrasiveMaybe she has something going on her lifeI then attempted to make a deposit (the reason I was there)I brought $4 over what my deposit slip saidWhich has never been an issue beforeToday it wasThe clerk refused to make the deposit on the slip and demanded I make the entire cash deposit I handed to herThis is a business account, so I would prefer to keep my numbers tidySo I asked to break a bill to make the deposit exact, and she refusedI asked to speak with the manager to see if they would make an exception since I was unaware of this policy that they have not being complying withThe manager said they would have to charge my account to make changeI guess scammers are getting rich by walking into every wells Fargo and walking out with the same extra $4 they are bringing inBewareSo many other financial institutions that are reasonableThere really isn't a reason to bank here
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July 2023 by Preston Flix
Tried to make small talk with clerkShe used all her energy to resist kindness and sit in silenceSo, I just continued with business and stopped engagingI have delt with her a few times she's always been abrasiveMaybe she has something going on her lifeI then attempted to make a deposit (the reason I was there)I brought $4 over what my deposit slip saidWhich has never been an issue beforeToday it wasThe clerk refused to make the deposit on the slip and demanded I make the entire cash deposit I handed to herThis is a business account, so I would prefer to keep my numbers tidySo I asked to break a bill to make the deposit exact, and she refusedI asked to speak with the manager to see if they would make an exception since I was unaware of this policy that they have not being complying withThe manager said they would have to charge my account to make changeI guess scammers are getting rich by walking into every wells Fargo and walking out with the same extra $4 they are bringing inBewareSo many other financial institutions that are reasonableThere really isn't a reason to bank here
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January 2023 by Adebayo Oshinuga
Unprofessional and not attentive to their customers. No one greets you or at least direct you on where you need to go. Some tellers are conversing amongst themselves others are on the phone. Ridiculous.
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November 2022 by -Taida -
The service is ok but don't even try to get there without an appointment. The wait time is up to 2hrs!!!!
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February 2022 by jiajia fang
Can anybody tell me the bank accept deposit face to face right now?
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March 2021 by Kevin Yu
This is a review of the Wells Fargo credit card. Highest rate (store card) and inconsistent customer service. Some reps are really helpful but there are others in call center it sounds like there was no training at all.
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March 2021 by P Roiilaexxur
HORRIBLE!Just went across the street to Bank of America!We will never use Wells Fargo!
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February 2021 by Nina Amescua
I used to like this branch and come here for all my transactions. They are very unorganized and from what I have experienced lately seems like the staff have gotten lazy. I will not be coming to this branch anymore!
