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December 2023 by Jennifer Dinkins
This company has changed ownership to Thrive Rehab and most all employees are new to the new company. This new company cares about its patients, residents & staff. The staff cares for these patients and the therapy is great for your loved one to recovery to get back home!
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November 2023 by Cakeface Addict
The staff loves what they do and you can tell when you walked in. The facility is beautiful and clean unlike most nursing facility. The nursing team cares about the patient needs. Staff communication is so good. The way they treated families, no restrictions on visiting hours.
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November 2023 by Adenike A.
Early November the second week of 2023, I was informed to go home for the night from receptionist Danielle and the Director James will call you. I exhausted all of the options with Dr. Nissan from St. Luke Hospital when he was disrespectful to me the whole time when he wanted to speak to LVN Joseph this person had the RN to cover up for him when he was sitting at the nursing station on the computer while I was being ignored speaking directly to him. It’s not in my job description to get up from the receptionist area. Receptionist Danielle said the doctors are always right. Danielle said on the same day in the evening and when I was suppose to begin my work shift the doctors are the funders of the nursing home. I was trained and worked but was not paid. I still have the punch form and I have called a couple of times to speak to James the director at the nursing home. Danielle the receptionist admitted to feeling guilty of lying to people who phone call the nursing home for Director James when his in the office because he gives Danielle a look or either walks out of his office to notify Danielle to do so that he has gone out for the day. Receptionist Danielle and Director James are friends so it’s understandable that she does what Director James tells her to do. A person Sam lied that answered the phone call but there are two receptionist that work at the nursing home because Zee founded another job. Before I was hired by Director James I said hello he looked at me mean and proceeded to his work and the receptionist Danielle had ask him to hire me because he did not want to but when I got hired his demeanor changed to being kind. Receptionist Danielle said she and Director James have nothing against me.Director James still has not phone-called me.
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November 2023 by Trevor Cardon
The staff is friendly and kind. I have been in the building multiple times over the last month. Each time the director has been nice and responsive as well as the receptionist and the other staff there. Great place to have your loved one receive care, get better and go home.
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November 2023 by Raynell Wilson
Very good facility, the aides are AMAZING, the nurses are amazing. The med tech Janice did so good with making sure everyone got their medicine. 10/10 RECOMMEND!
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November 2023 by Danyiel Smith
After visiting the facility I have seen a big change. The atmosphere in the building is warm and welcoming. I would say go visit and listen to new plans for the facility. Meet the new staff under the direction of a executive director. It is worth a tour.
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November 2023 by April Wilson
The management and staff have been warm, welcoming and knowledgeable! The care is compassionate and individualized to meet all resident needs!
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November 2023 by Cynthia Lamison
I toured the facility for possible placement of a friends mother. Everyone was so friendly and the facility is beautiful. I was very impressed with the tour.
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July 2023 by Erica M
These people retaliated against my loved one. We are allowed to stay nights with the patients and when coming up to the facility. Door bell was rang, we called, knocked the door, and stayed around for two hours! We even called other sister properties to check if they can get a hold of them and they had no success. So the next morning we told them the events that occurred the night before and they promised that it didn’t happen. We have phone call records and such. My loved one wasn’t even there for a full week and insurance approved a month of therapy. They called the next day and told us we have to pick up our loved one.
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May 2023 by liz f
Kristin, the ADON was fantastic. She's kind, considerate, very knowledgable, and extremely helpful. The Medical Resort is very lucky to have her as a director of nursing.
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March 2023 by Craig Tevis
My wife stayed there in 2019. The staff was overworked and shorthanded. We paid our part when checking out yet 4 years later they sent us a bill for $3000.
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February 2023 by Donald Scott
This place has changed by leaps and bounds. 1000 amazing ways. The new management team is fantastic!!! My sister and I are in love with the new ADON and DON. They are the best of the best. The new wound care nurse is amazing. I can't enough great things about this facility. I would definitely recommend this place for your skilled nursing needs
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January 2023 by Lisa Hayes
Very disappointed. It's alarming how unresponsive the nursing team is. My dad had surgery requiring assistance to shower and go to the bathroom (hibts why he is there for rehab). He's asked for a shower several times and was simply told "we will get to you when we can". I've called asking that they bath him (daily) with no results. It's now day 5 (same clothes, same everything). Management does not care. No returned calls and no response. I am in another state and will be there next week. It's going to be a uncomfortable situation while I file formal complaints.Do not put your loved ones in this awful place. I'm looking to have him transferred.
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November 2022 by Adebola Afolabi
If I could give them zero star it could have been better, This company is a scam and bully, please be careful if you want to work for them, they do not value their staffs not even their patients, I was hired here 6 months ago no proper introduction to the administration or familiar to the staffs or facility, Admin hired me and called me for paperwork, the second day they had no idea where my paperwork was, I went back to fill up another paperwork and told me to come in for orientation the following week which I went, I was not able to punch in yet because everything was a mess, I was told to fill out miss punch which I did I gave it to this current admin, Don and Adon was in the office with her and it was signed by Don, admin told me I should hold on the orientation for now because they were short of patient she would call me back to resume fully and told me I would be pay for my orientation which was 12 hours 6am to 6 pm , since then I haven’t been paid up till now , I called severally , receptionist will transfer my call to the admin she would hangoff the call , I drove than there 2 times and I was told I will receive my pay the same week. Till now nothing have been done, I wasted my day , my sweet and my gas. You people have no human feeling. So disappointed this is happening here.
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November 2022 by Rebecca Pena
My good friend went in with slight leg edema issue and she could talk, walk, play piano, discuss what she or we did the day before as we visited her daily and within 8 days in that filthy neglectful place she was in the hospital with a horrific head injury and bruises all over her head, arms and legs. They took her walker away because she walked too much (according to the assistant nurse director) and they took her only safety away! When I asked administrator Marty for an incident report she and the assistant nurse director literally ignored me. Then called the police on me even though I was legally there and am my friends’ POA. They literally called me a “perpetrator” in front of their employees. When I asked the assistant nurse director for her name (and I had my friend’s granddaughter who is a doctor up north on the phone and literally witnessed everything I went through) she refused to give me her name! A medical person- a director that is supposed to be transparent refused to give us her name! When I told them I am her legal POA they also called APS on me! I gave all the info that was asked of me to APS. Absolutely nothing to hide! They refused to honor a legal document that my friends’ attorney drew up! My friend has whispered to me before her accident there that they scared her and dare not ask them for anything. We are in a nightmare with these people! There administrator Marty does not return calls ever! This facility should be closed down! They act like they are bullies on a playground! My friend is drugged, intimidated by them, and now after her really bad head injury and bruises (due to their direct negligence for safety first) they are trying to claim she has dementia to not provide an incident report to me!! Do not take anybody to that place!! They will drug you, neglect you and then claim you have dementia!!!
