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February 2024 by Mayank
By far the worst towing company in Texas. If you have an enemy, ask them to use Texan's Crown Towing. My roadside assistance service booked me with them, and the dispatch is a greedy pig. He just sits by his phone accepting all incoming tow requests despite not having enough crew for dispatch. On top of it, he wanted an additional fee of $25 for supposed "ride along fee" to drop me off at the destination. Tow time for me was 3 hours wait and he said there is only one tow truck driver available. Why do you accept tow request when you don't have enough staff? And then after waiting 3 hours and not seeing a tow, I called them and was told that the tow truck broke down. I had to cancel with them and rebook another tow. Be warned - if your insurance company sets you up with Texan's, cancel request and rebook right away. These greedy pigs don't care about customers. Be warned, all of their 5 star reviews are complete fake !
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February 2024 by Mayank Malik
By far the worst towing company in Texas. If you have an enemy, ask them to use Texan's Crown Towing. My roadside assistance service booked me with them, and the owner is a greedy pig. He just sits by his phone accepting all incoming tow requests despite not having enough crew for dispatch. On top of it, he wanted an additional fee of $25 for supposed "ride along fee" to drop me off at the destination. Tow time for me was 3 hours wait and he said there is only one tow truck driver available. Why do you accept tow request when you don't have enough staff? And then after waiting 3 hours and not seeing a tow, I called them and was told that the tow truck broke down. I had to cancel with them and rebook another tow. Be warned - if your insurance company sets you up with Texan's, cancel request and rebook right away. These greedy pigs don't care about customers.
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December 2023 by Ryan G.
Awesome fast tow on a Sunday for a great rate! Driver went above and beyond to even assist us at the tire spot. Some bad things happened to our car in Houston but this tow was a quick and economical resolution to our problems. Great service great human touch.
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November 2023 by Tashena S.
this company is very unprofessional with bad attitude and poor communication , first off they picked my truck up on friday i never got any type of update that it was dropped off saturday morning i called dealership found out my truck was never took there i had all type of notifications from onstar saying my alarm was going off all night i start freaking out finally found where my truck was they tol.d me they didnt drop it cause cadillac didnt have overnight drop which was a lie . ok they stated tghey can drop it off monday or tuesday cause driver had my key me no drop it today . ok truck got to dealership around 4pm smh no key i ask to speak with manager this on saturday after calling many of times sunday i called and got a supervisor who said she knew nothing about situation but my key was in front of her and it will be in drop box that night ok here we come monday no key etc me calling calling everyone being mean cause i asking questions about my truck tuesday morning i call dealership to find out there is still no key so me being in out the states dealing with family emergency start headed back to houston finally someone at company inform me my key was locked in my truck because the driver put it there but i was told so many lies about my key from this company until my anxiety went up and thats not good business why would u lock my key in a truck u towed why did the supervisor lie and say she had the key in front of her why did they say the driver had key too many red flags for me
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October 2023 by Rick R.
these people suck. 1 of their drivers towing a mail truck. made a right & hit the front of my truck. had to chase the driver down for 2 miles to get him to stop. called the office when they opened & have not not got gotten any good responses since. they have just ghosted me. not standing up & doing the right thing.
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September 2023 by Daniel Blackwell
Very honest, and very helpful especially during a very stressful situation where my vehicle completely quit working, and I needed towed back to the dealership 60 miles away and the vehicle manufacturer roadside program was trying to rip me off and Texan’s Crown Towing. I highly recommend them especially based on their honesty and letting me know how the roadside service was charging almost 500 more than they we’re going to pay for the tow.
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September 2023 by Richard W.
This is a gypsy based company. William the owner/manager aka salam el abassi aka immad, damaged my vehicle when his illegitimate company towed my vehicle. When asked for proof, i sent videos and he still denied. I have worked with Tesla to cancel their contract as a vendor. I followed up with the company's liability insurance and they have not paid the insurance in over 2 years. I look forward to continuing to break this company for years to come. There's a special place in hell for this guy. They may also go by allstar group, garden auto-sale, allstar motors, am lube and autocare, or crown towing solutions. These alias names are dba's they create to move on to the next victim when there's too much dirt build up on the current company name. I highly advise to keep checking on opencorporates.com to see what company name they will jump to next. Be safe everyone.... Theses guys belong in jail.
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September 2023 by Jenna C.
Can you imagine being 8 months pregnant on this Texas summer heat and waiting 3 hours for this BS company to never even show up!! Every time I called they said they will be 20 to 30 min away. I'm not exaggerating when I said I waited 3 hours until I finally decided to cancel. They didn't even answer that last time I called. I had to cancel through Chevy on star. Chevy should really take them off of their list of providers. I wish I had read these reviews 3 hours ago. These people are very unprofessional and I don't know how this company is still even running. Do not waste your time! Call someone else because they will never show up.
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August 2023 by Carissa A.
so fucking unprofessional & will steal from you. terrible service & people in office do NOT know what there doing nor care.
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June 2023 by Kelly J.
Tried to use my roadside assistance and this company took the assignment and we have waited 3 hours so far.
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June 2023 by Edward N.
DO NOT USE THIS COMPANY as they have stolen $942.00 from us and they will do it to you too, especially if you are in a vulnerable position such as stuck on the side of the highway!On April 26th 2023 I was driving my Class C motorhome south on hwy 69 near Rosenberg TX when my drive shaft lost a u-joint and failed leaving me stuck on a high overpass. With semi's coming within inches of me, I called the first number on a Google search for heavy towing companies, Texas Crown Towing, located in Sugar Land TX, five minutes from Rosenburg. I informed the person on the phone of my situation and approx where I was. I was told over the phone that the tow would be $150.00 per hour, 2 hours minimum for a minimal charge of $300. I approved the 2 hour tow at $300.00 over the phone. The person said he was calling the tow truck immediately after hanging up with me. 20 Minutes later, a heavy tow truck, based in Rosenberg, showed up to tow my Class C motorhome to a repair shop located in Rosenberg. From the time I hung up, to having the motorhome off the tow truck was almost exactly 2 hours,so naturally I am expecting a $300.00 charge only. After arriving at the repair shop, a phone number from Oklahoma City OK (405-808-0257) starts calling me while talking to both the tow truck driver and the owner of the repair shop, since the tow company is in Sugarland and not Oklahoma, I send it to voicemail. After 5 more calls, I pickup and speak to the person and he wants my bank card information. I will provide it for the $300.00 that was verbally agreed on earlier. He says to me " Don't freak out, take the receipt I am going to send to you and give it to your insurance company and they will pay you back every penny for the tow and roadside assistance. I informed him I didn't have roadside assistance in my insurance policy and he kept telling me to submit it to my insurance several times before hanging up on me. Still dealing with the owner of the shop and driver, I filed it for later look up. Later that night I look at the receipt and it's for $1,242.00, which is $942.00 More than I agreed to pay while stuck on the side of the road. This is the bill they wanted me to submit to my insurance company to defraud them, for that was not the price verbally agreed on. $1,242 is not the going rate to tow a Class C motorhome less than 20 miles, Due to a parts issue that forced me to tow the Motorhome to a storage place to await repairs and the bill, by another towing company in Rosenberg was only $400.00 a few weeks later. DO NOT USE THIS COMPANY as they have stolen $942.00 from us and they will do it to you too, especially if you are in a vulnerable position such as stuck on the side of the highway!
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April 2023 by Nunovyur Biznez
Awful horrible. Wasted my time and were soooo unprofessional.
Very crude, nasty �
Waited 7 hours being strung along
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February 2023 by Karla S.
Service: Car towing10 minutes after the estimated time of arrival I contacted the driver who continuously sent me to voicemail. I then called the owner who stated that the driver was currently in Willis Texas and it will be an additional 30 minutes. After 40 minutes, I checked my app and was notified that the tow was canceled while my 17 year old was standing out waiting on the driver. No one ever contacted me to notify me that the tow was canceled and The driver blocked me from calling. I Completely understand that problems may arise, however I think it would be a better business practice to contact your Customer who is waiting at 930pm and let them know that you cant make it. I pray that this doesn't happen to anyone else.
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December 2022 by Joel A.
The worst towing company in Houston. Danielle has no idea how to do her job. Got a text at 1:30 that a tow truck would come get my car in 45 min. 4 hours later it still hasn't shown up and when I call the company Danielle says she doesn't have time to update her customers when the tow truck will arrive What a joke of a company no wonder everyone gives this place bad reviews.
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October 2022 by Nadalie
I would leave zero stars if i could. My insurance company dispatched them and they didn’t show for 6 hours until i gave up waiting on them and canceled the service request. Every hour they would tell me they would be there in 20min but it was a lie. They left me sitting there on the side of the freeway with my two kids waiting for 6hrs. Do not recommend at all. Call a different towing service ASAP.
