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February 2024 by K Smith
Visited this location today I had a good experience with the staff Andrew, Marcus, Talal and Adam were exceptional. They all provided exceptional service. All of them were very friendly. I've visited the hwy 6 location in riverstone which is horrible. When looking for good customer service visit this location inside First colony and ask for any of the young men above. They will provide excellent customer service. Thank you to all of you. I will be back!
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January 2024 by J S
I’ve been a customer for 10 years. We went to this store in September to get new phones for the family. I was very clear that I did not want to change our plan. After buying new phones, adding lines (without phones???), having to return phones, and 5 calls to customer service…our bill and plan are still wrong 4 months later. We are now being told that we cannot go back to our free line of service. THIS STORE IS ALL ABOUT THE MONEY. Buy your phone from Apple or Samsung outright….this store will cost you a lot more in the long run.
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December 2023 by B C S.
After being with them for over 30yrs they seem to be driving customers away with petty nonsense. First only new customers get the promos, then they tried to change plans, obviously for more ! Now they have limited lines and won't allow new lines unless I change plans. No problem as there are others willing to take my $$$$
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November 2023 by Lena Smith
Very good customer service. A large variety of various price merchandise.
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November 2023 by gh gen
Great customer service
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October 2023 by Chrizel Andrada
Had the worst customer experience yesterday. The guy’s whom I was talking to was reeking smell of cigarette and he kind of looked like he doesn't want to have customers. He asked me stuff which is irrelevant on getting an upgrade. Like dude mind your own business, just explain to me what would be the changes in my monthly bill from tmobile, not just showing me the screen from your ipad.
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August 2023 by Brittney Washington
I had an amazing experience with Andrew this morning! We had a great conversation, discussed business matters, and he provided valuable insights on reducing my bill. Who doesn't love saving money, right? He also went the extra mile and resolved a separate issue I had from a different store, without any hesitation. I highly recommend both Andrew and this store!
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August 2023 by Emran Ismail
I've been to this t mobile store many times and everything I've had a great positive experience. The staff is great and helpful and I feel like I get the best deal with t mobile.
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June 2023 by DuanMooMoo Texas
Went in to check mobile wifi. Found out the device is $99 and $199, 24- month payment. Alphonso was helpful! Great location inside First Colony Mall just near Dillard’s.
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May 2023 by DuanMoo Moo
Went in to check mobile wifi. Found out the device is $99 and $199, 24- month payment. Alphonso was helpful! Great location inside First Colony Mall just near Dillard’s.
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May 2023 by Charlotte L.
I had an unfortunate situation at the T-Mobile store in Rosenberg off southwest freeway.. with purchasing a new phone not realizing I had 14 days to return, outside the time of two day I needed to return the phone for a larger one. J could not return in within the fourteen days due to the fact that I was out of state.. it was brand new not really touched when I went to the store to see if I could return it and the assistant manager adamantly denied me without hearing my story. I realize there are policyin place, but at the same time there are always exceptions.. she made sure to let me know that no one would switch it out. I ended calling 911(T-Mobile ) and was informed that had I ordered the phone from them they would have exchanged it out. This lady had already decided a head of time that she wasn't going to allow it . It's sad that she never considered to ask me why or what my reasons were for being two days late. Jacob was the person who sold it to me and I would gladly recommend him, but the assistant manager, Cristien .. she was intentionally
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April 2023 by German Alexander
My sim card was messed up, and the bossman from the store fixed my issue.Thank you for all the hard work.
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February 2023 by Pet Peevs
Their basic international plan doesnt work, even though plan says 256kb data, there is NO data unless one purchases additional data plan. I could make phone calls from my phone, while another person's phone worked.
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January 2023 by Brad Roberts
Edward has been most helpful and professional with my tech issues or concerns. Let me say further that the entire staff shows the same courtesy and expertise. I highly recommend this location and will continue to patronize the T-Mobile store in First Colony Mall.
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December 2022 by kainan Huangfu
I‘d like to change my phone card company Andrew help me everything ，He's very very nice and patiently help me. Thanks a lot ?
