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November 2023 by Denise Hulett
We had an issue with our Sleep Number bed that a customer service call could not solve. I stopped in the store and DaRae happily helped me solve the issue within 5 minutes. She is the best-ask for her if shopping for a bed or if you need help with your Sleep Number!
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November 2023 by Sandra Bee
My husband and I were visiting from out of town and while we had some free time we decided to "shop" for a new bed. With no intention of buying, we entered to learn about Sleep Number. After spending some time with DaRae we knew we were going to buy. She was friendly and knowledgeable. She answered all of our questions. Our bed was delivered today and we couldn't be happier with the Sleep Number experience.
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February 2023 by Courtney Sander
There's plenty of mattress store culture. Some of the displays looked like they could have been cleaned. Generally happy with my pillow though.
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January 2023 by Lora Baker
First shopping trip to start looking for a new bed. Excellent Sugar Land store. Da’Rae was so helpful and patient. Signed up for delivery before we left the store.
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December 2022 by SLMMK Kauffman
DeRae helped us. She was very knowledgeable about their types of beds and she was very helpful with our questions. After showing us most of the beds, letting us lay on them, and changing the numbers A LOT for us, she let us sit by ourselves with a printout of all the price options for the beds we liked. No pushy sales tactics, she just presented us with the options, came back when we had questions, and let us decide what we wanted. We found a bed we liked and bought it. Delivery will be approximately 2 weeks out. We were happy with the customer service we received.
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November 2022 by Lucky
I bought a mattress that suits me. It's a good experience. The sales employee Da'Rae is very enthusiastic and likes her！Thank you
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November 2022 by Joan Pippenger
I purchased a lovely, soft blanket which will be good to use on chilly nights.
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November 2022 by Judy Hu
I bought a mattress that suits me. It's a good experience. The sales employee Da'Rae is very enthusiastic and likes her！Thank you
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August 2022 by Turner Tracee
Sleep number is the best bed and the Sugar Land store is the best store. The people are all friendly and professional. They really kow their stuff. Jasmine was a wealth of information and Sheela did a stellar job helping us close the deal. We had an 8 year old sleep number bed that worked perfectly, but once we saw all the new technology we decided to make an investment in ourselves, in the place we spend at least 8 hours a day! Thank you Sleep Number and thank you Jasmine and Sheela.
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August 2022 by Svenkatc C
Excellent customer service.All staff especially, DaeRae is so cheerful and helpful that shopping here is always a pleasant experience.
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May 2022 by Harvella J.
The bed is awesome; however, not happy with the warranty service. It has a 25-year warranty "but" in two years had trouble with one side not staying inflated. When I called for service, found out the bed was now on a prorated basis and I had to pay $207.37 for the parts and labor. As if that wasn't bad enough, Sleep Number doesn't let their service people take any part back with them on their truck except the motor. It took several calls to get a prepaid label sent to me. I gave up on having it emailed as it was always a no show. The labels eventually showed up in the mail but were for drop off only so I had to take to the UPS store or pay for pickup. Had to figure out how to get a tall box into my small car. The other part was left without a box so when I got to the UPS office, the agent said I needed a box. I purchased one for $6.27. I notified Sleep Number to reimburse me.
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September 2021 by Nelson Polacheril
50%off savings on Labor Day!!! great purchase and friendly staff.
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September 2021 by Rick Branek
It began with meeting our sales person DaRae Taylor...she was excellent!!
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May 2021 by Sarah Akindele
Wow, we were very pleased with the way your agents approached us and enjoyed experiencing your great quality mattresses.
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January 2021 by Jerry Helfand
Marcus was excellent in helping us decide what options to select. The beds/mattress systems are not cheap, and so, though we knew what we wanted from internet- based shopping, visiting the store was critical.We selected this site over closer ones closer to downtown Houston because traffic and parking are sure to be easier.
