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September 2024 by Sunny Shores
Aisha is the best sleep associate I have ever encountered. Super knowledgeable, friendly and professional. She will advise all available options with pros and cons between them. Love my new mattress and dual temp.
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August 2024 by Sandra X
Buyer be aware! The warranty promised by our sales person was misleading. If you have problems with your bed after the first year, you have to pay a fee for a technician to check it out. Once the assessment is made, you have to pay a prorated charge for parts even though the bed is still under warranty. The service team member explained to me that directions would be sent for me to install the parts myself, or I could pay more for a technician to come out and install the parts. For the amount of money we forked out for this bed, we would expect Sleep Number to back its product! I am very dissapointed and would not recommend Sleep Number solely on the basis of a misleading warranty by our salesperson and the quality of customer service.
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June 2024 by Virgilio Cocianni
Great store with excellent advice and support with Aisha.
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April 2024 by Elly Wellington
Had an absolute amazing experience with customer service. DaRae was the sweetest and most helpful employee I’ve ever had the pleasure of working with! Highly recommend you ask for her when you visit 11/10 stars for her.
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March 2024 by Hannah Lopez
We recently made a trip to this location and were immediately impressed with the customer service and attention we received from walking in the door. Darae T. was our associate that helped us and made us feel very comfortable with the process. All of our questions were answered professionally. I would recommend anyone to visit this store if you have any interest in a sleep number.
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March 2024 by Farida Merchant
The store manager Aisha Gant was very knowledgeable and helpful.
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February 2024 by Charles Jimenez
Worst decision of 2023. Been waiting for months for them to deliver a complete set and have been forced to pay. Horrible service. Horrible management.
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January 2024 by Jane Boissonneault
Aisha gave terrific service & I look forward to my new bed
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November 2023 by Denise Hulett
We had an issue with our Sleep Number bed that a customer service call could not solve. I stopped in the store and DaRae happily helped me solve the issue within 5 minutes. She is the best-ask for her if shopping for a bed or if you need help with your Sleep Number!
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November 2023 by Sandra Bee
My husband and I were visiting from out of town and while we had some free time we decided to "shop" for a new bed. With no intention of buying, we entered to learn about Sleep Number. After spending some time with DaRae we knew we were going to buy. She was friendly and knowledgeable. She answered all of our questions. Our bed was delivered today and we couldn't be happier with the Sleep Number experience.
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November 2023 by Charles Alexander
Great service and very knowledgeable!!
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November 2023 by Michelle Estrada
Great experience and customer service!
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February 2023 by Courtney Sander
There's plenty of mattress store culture. Some of the displays looked like they could have been cleaned. Generally happy with my pillow though.
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January 2023 by Lora Baker
First shopping trip to start looking for a new bed. Excellent Sugar Land store. Da’Rae was so helpful and patient. Signed up for delivery before we left the store.
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December 2022 by SLMMK Kauffman
DeRae helped us. She was very knowledgeable about their types of beds and she was very helpful with our questions. After showing us most of the beds, letting us lay on them, and changing the numbers A LOT for us, she let us sit by ourselves with a printout of all the price options for the beds we liked. No pushy sales tactics, she just presented us with the options, came back when we had questions, and let us decide what we wanted. We found a bed we liked and bought it. Delivery will be approximately 2 weeks out. We were happy with the customer service we received.
