-
July 2024 by Ruth Opiyo
similar to others
-
June 2024 by Natalia Fuentes
Today I went to get my makeup done for my wedding!!! Natalie did a fantastic job. She did exactly what I wanted. Thanks for making me look so beautiful. Much appreciated ? ?
-
June 2024 by Merino Sabu
Me and my cousins went shopping for makeup for an upcoming wedding and had such a a positive experience. Mark was so amazing and patient with us. We were provided with multiple options that would not break the bank. Mark was so accommodating with our concerns and was quick to find best options for us. We were a large group and they were busy, but still Mark went above and beyond to make sure we were helped. Mark is such an asset for the store. We will definitely be back.
-
June 2024 by Nikki Forrister
Great experience came in for a specific product and was helped finding my correct shade of color for my foundation. Everybody was super nice.
-
June 2024 by Sidney Jolivette
Very attentive helpful was in & out got the wife a valentino gift set
-
May 2024 by LaLa Land
Extremely well spoken and friendly staff I got
What I was looking for went straight to it. The Clinique brand is an oldie but goody. I purchased the full
Coverage concealer the best under eye ?️ period. Great color selection I want to buy them out
-
May 2024 by Ire Mar
All the staff members are very helpful. If I’m ever unsure about a product they will give me a sample so I can try them out before purchasing. Love shopping here.
-
May 2024 by Gabrielle Collins
I called to put a fragrance on hold and when I got there it wasn’t the right one but they tried to convince it was the same just a new bottle and I trusted them. Turns out they were wrong and I used a $10 off from my points and they were not accommodating of the situation even after acknowledging they were wrong (because I dealt with the exact same people just added in a manager) and they would not price match the exchange even though it was their fault, both Marc Jacob’s, same price and size one was just daisy love and one was daisy love eau so sweet. So I lost my points because they’re liars or just uninformed about their products either way not a great experience
-
May 2024 by Brenda
"Online Order Experience Review: Disappointed with DoorDash and Sephora Customer Service
I placed an online order with Sephora on April 14th totaling $308.21, with eight items to be delivered to my home and three to be shipped. To my dismay, DoorDash was assigned as the delivery company, a choice I wasn't informed of until after hitting submit. Knowing DoorDash's reputation for employing less-than-reputable individuals, I was apprehensive. Unfortunately, my concerns were validated when at 3:54 p.m., I received a cancellation notice from DoorDash.
Contacting Sephora's customer service only added to the frustration. The representative seemed more interested in talking over me than resolving the issue, eventually hanging up when I tried to explain the situation. After leaving a detailed negative survey, I called back and thankfully connected with a more understanding representative who promptly refunded my money after researching the situation.
Seeking further assistance, I requested a supervisor from Sephora the next day, only to encounter more resistance. While eventually receiving an apology, the supervisor claimed the refund had to come from DoorDash. Calling DoorDash, I reported the incident and was assured that the driver would face consequences.
Both companies seemed to deflect responsibility for the refund, leaving me caught in the middle. It was only through the persistence of the second Sephora representative that my refund was processed promptly. Despite the ordeal, the silver lining was seeing the refund posted on Monday.
While considering pursuing criminal charges against the driver, this experience highlighted the need for Sephora to improve its customer service and show more empathy towards loyal customers. Moving forward, I hope for smoother transactions and better support when issues arise."
***This Sephora location has truly went down in customer service***
-
April 2024 by Summer Edwards
Waited 10 minutes to pick up an online order without any acknowledgment. What’s the point of an online pick up if you still have to wait long to checkout..
-
April 2024 by Varsha Bhosle
I recently visited Sephora for the first time in the Sugar land, hoping for a positive shopping experience. Unfortunately, I left feeling incredibly frustrated and disappointed. Despite the staff's efforts to assist me with the Dyson Strait, they seemed unfamiliar with the product and were unable to provide adequate support. Additionally, I struggled to find assistance in locating concealer and lipstick shades I was interested in. After spending an hour browsing and trying various products on my own, I ended up making a significant purchase. However, the cashier's demeanor was cold and unhelpful. She did not acknowledge me or provide any information about discounts, despite the store advertising a 40% off promotion. I spent $683 and received no samples or discounts, despite requesting them. Overall, I feel let down by the lack of customer service and assistance at this Sephora location. I believe I would have had a better experience shopping elsewhere in the city.
-
April 2024 by Susan Milligan
Lots of help...
-
March 2024 by Ayanna Jenkins-Yates
I went in to get shade matched, and Gabby (or Gabbie—I'm not sure of the spelling) was exceptionally kind and helpful, not just to me but to other customers as well. It was busy, and I appreciated that she took the time to assist me!
-
March 2024 by Gerry H
So much to see so little time! Wife and her sister out after their cruise enjoying some sister time! What a blessing.
-
March 2024 by Amani
My recent visit to Sephora left much to be desired, particularly in terms of customer service. As someone with limited experience in selecting foundation, I had hoped for assistance in finding the right product. However, the staff member I approached seemed helpful initially but quickly lost interest when we couldn't find a suitable match. This left me feeling abandoned and frustrated as I stood alone in my search. Ultimately, I left the store without purchasing the foundation I needed. Improved staff training and customer engagement are essential to ensure a more positive shopping experience for all patrons.
