Pottery Barn is known for its expertly crafted home furnishings and decor, with a strong presence in both physical stores and online. Established in 1949 in Chelsea, New York, the retailer aims to help customers create beautiful and comfortable homes. Many customers appreciate the helpful and pleasant employees at various locations. For instance, Gayle and Patrice have been recognized for their excellent service and knowledge, assisting shoppers with patience and providing valuable information for online orders. Some reviews mention mixed experiences, with one location having a snooty atmosphere, while others highlight the kindness of staff, even during busy times. Customers have enjoyed exploring different styles and products, like duvet sets and dish sets, although some have suggested improvements, such as better air conditioning and ordering options for specific items. Overall, Pottery Barn is recommended for those looking to enhance their living spaces, with a commitment to customer service and quality products.
This place has problem some reason. Staffs are not friendly except one person. They think they are there just to get paid. All begin from the bad manager i think.
October 2024
Visited this store over the weekend and it was fully stocked with beautiful home items. Some prices seemed high but still wanted to ask about a few things, no staff around to help, so we just walked out.
March 2024
I haven't had great experiences with Pottery Barn in Highland Village and I popped in to SL one day to see if it might better. Gayle helped me and was a delight to work with. She's helpful, patient and provides excellent service. Thank you Gayle!
