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December 2023 by Terry Z.
I got two bids for a pump replacement, filter clean, and as it turned out a simple repair an O ring. ( than goodness they are honest as well) Pinch a Penny saved me nearly 1.5K over the other bid.And... thier bid was free and pump install was less then a week, (Note: The other service charged $100 just to come out , E------ Pools) . Communication and responses were excellent from start to finish. I now I have a Variable Speed brand 1.5hp pump that saves serious electric and money ,my filters are clean and no leaks. in the end, the installer help me down load and set up everything on the app. I'm 66 and they were very patient! Great cleanup as well. Pinch a Penny? No... I could pinch myself on this experience!
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August 2023 by Bristol B.
our pool broke, the pump rlly, it took them over 2 months when it should've only taken a couple weeks. this is very unfair and they don't respond we have to call over and over we called 6 times one day about and hour apart and they didn't pick up and this happend multiple times. they should not be trusted.
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August 2023 by Alfio Veasey
I recently had the pleasure of experiencing exceptional customer service from Pinch A Penny Pool service, specifically Supervisor Oscar. From the moment he arrived at my house, I knew I was in capable hands.Oscar's knowledge and expertise in pool maintenance were truly commendable. He quickly identified the issue with my pool and wasted no time in taking necessary actions to rectify the problem. His efficient approach not only saved me time but also ensured that my pool was back in perfect working condition in no time.Beyond his expertise, Oscar's friendly and professional demeanor made the entire experience even more enjoyable. He patiently answered all my questions, providing valuable insights to help me better understand how to maintain my pool's cleanliness and efficiency moving forward.I was particularly impressed by Oscar's attention to detail and dedication to ensuring customer satisfaction. He went above and beyond by providing me with before and after photos of the service he performed, which truly demonstrated the transformative impact of his work. It was evident that he took great pride in his job and genuinely cared about the quality of service he provided.With Oscar's help, my pool has never looked better. I am confident that my swimming experience will be greatly enhanced thanks to his thorough maintenance and repair work.Overall, Pinch A Penny Pool service exceeded my expectations in every aspect. Supervisor Oscar's quick action, exceptional service, and personable nature deserve a special mention. I highly recommend their services to anyone in need of top-notch pool maintenance. Thank you, Oscar, and the whole Pinch A Penny team for a job well done!
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July 2023 by Denise Suhr
Worst customer service! Tried for 2wks to get a motor replaced. No communication. Twice now they tried to up sell me on labor due to the bolts being too tight on the motor??!! My late husband has replaced these motors in less than an hour! I will go elsewhere!
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June 2023 by Anne C.
We have been using pinch a penny for several years. I am so angry right now I got there at 5:55 on a holiday weekend, and they close at six and lights were off and they were closed. I will never use them again. I left a message. Their voicemail is full. I will go anywhere else that is absolutely unacceptable and ridiculous and it's 100+ degrees here they should be staying open five minutes past closing to make sure that their customers are served. not closing five minutes plus before closing time. God knows when they closed. They didn't even stay open until their posted closing time. I spend a lot of money there. And no more.
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June 2023 by Bradley Hepburn
Pinch a penny my @$$. Go to Amazon for parts, you'll save 75%.
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June 2023 by Troop 20309
Pinch a Penny pool Sugarland support local youth. I am the leader of a girl scout troop and he has been insturmental in making our event successful. He was a sponsor in Juneteenth Golf tournmament. The day of he came out socialized and had fun give aways for the kids to enjoy. Thank you for everything
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May 2023 by Travis Rodgers
Love these guys. Knowledgeable and reasonably priced.
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May 2023 by Tony Scott
Bought a Hayward Colorlogic pool light from them. Had them install the light. But they installed it with the wrong lens orientation. So the light beam was vertical causing triangle light pattern. Called them and they said they would come out in a couple of days. They never did called again they said they would turn the light. Never showed up. After about 4 calls I gave up and didit my self. So basically they won't fix their mess ups. Hopefully I won't have to deal with them about any warrenty issues if the should arise.
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December 2022 by Alba Iris
Excellent service. Very good prices. I loved that they speak Spanish. Success!!.
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December 2022 by Andrew Haley
Peter, Omar, and the pool cleaning crew are wonderful to work with. Have been a customer with Peter since that location opened and haven't been disappointed.
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December 2022 by Mohasin Karovadiya
So rude behavior abt the price
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December 2022 by Dany Lopez
Where I get all my pool equipment!
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December 2022 by Pierre Daniel
Terrible service, no help whatsoever from the technician - i was for the right capacitor.He finally shows a smaller JARD capacitance at 34$ (17$ on Amazon). Incredible !The only thing i got was "good luck". First and last time in this shop !
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December 2022 by Jason Loesch
Very great customer service and open honesty for pool cleaning equipment. Too bad the cleaner I wanted wasn't in stock but can't hold that against them. Omar was a great help!
