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November 2023 by Fatma Demirtaş
I called them to ask about a product inventory and they offered to hold it for me until I went to purchase. Great location!
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August 2023 by Johnny “AelosDehThird” Mejia
I came into the store trying to get my Captain America charm replaced because it was getting a crack on the connector, what seems to be the store manager with yellow dreads was very persistent that the crack was part of the charm, even got her coworker to say the same thing until I told her to show me a new charm and when I proved her wrong she basically threw the charm to me to shut me up. Worst customer service like if I don’t buy pandora products
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August 2023 by Alysha C.
My first experience at pandora in first colony mall was pretty good the employees were nice I got my ring they were super helpful, until a week my later my diamond came out of my ring. So I called to see if I can either get it fixed or an exchange, the employee that answered the phone said " yes even if I don't have a receipt they can look me up in the system" so of course I went back the next day that I called to go see and as soon as I got there I told the manager that my diamond fell of out of my ring and in a RUDE tone she said " THATS NOT A DIAMOND THATS A CUBIC" i felt embarrassed because first there was people in there and her Tone was awful like "I'm Sorry I didn't know the difference between a cubic and a diamond" I just wanted my ring fixed. Also the manager gave me my boyfriend and brother funny looks. Never going back.
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June 2023 by kaffo zainab
I have read reviews before writing mine and based on customer service..They are liars, rude and very lazy. First, you can’t do a successful return within 30days, then lying about changing my bangle to new one when she clearly cleaned the original one I purchased then lazying about when asked to view different charms. The light skinned sales rep with the dreads on should take a break if she is tired or not able to provide a good customer service. Everyone I know visiting this location is always dissatisfied with service. Shut down and stop hiding under the disguise of family owned location, who cares provide general good service….
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June 2023 by Maria Torres
The worst Pandora in the Houston area because of their customer service, it is the worst. Out of the three times I been the ladies always seem uninterested and unhelpful. My mom also went in today looking for a gift and the lady’s response to almost everything was “I don’t know”. If y’all care about customer service go to Memorial City Mall or Galleria sooo much nicer!
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April 2023 by Yesenia Cruz Balderas
I went by ready to spend my money but the sales associate seemed very disinterested. She said the item I wanted was out of stock with out checking or letting me know when they will be getting more. To my surprise I’m checking on the website it says it’s ready for pick at this location so is the website lying or was the associate?
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April 2023 by Allison Leopold
Awesome service !! I love the Disney collection beads .
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March 2023 by Ashnel Jean-Mary
I had an Amazing experience at this Pandora store when I visited for a Valentine’s Gift this year. Both the store manager Tamara and sales lead Mohammad had excellent customer service and the patient they had in the whole process was very much deserved. I came in with questions and an idea and they were able to turn it into a beautiful gift experience. Best experience I’ve had at a jeweler ever and will definitely be back here for my next purchase or inquiry.
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February 2023 by Jade Vũ
Purchased a bracelet october last year, the bracelet broke but luckily its still under warranty so I could get a new one at no charge. very happy about the customer service and would recommend family and friends
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January 2023 by Kimberly Michelle
Lisa and Tamera provides an experience at Pandora that makes me excited for my next Jewelry fix! They are lively, knowledgeable and patient. They supported me with full enthusiasm each step of the process!
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December 2022 by Brittney Green
Tamara and Crystal were amazing with providing assistance and very patient! The line went fast especially during this holiday time. Definitely the best pandora store I've been to.
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December 2022 by All Eyez on MEK.A
I want to say great customer services , Ms.Tamara greet me so nicely she very professional and the line moved fast. I love this location!
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December 2022 by Paula R.
They make you wait in line even for a pick up. Terrible location. Employees don't help at all to get the line moving. You would think the busiest time of the year they'd do anything possible to satisfy customers and get everyone on their way. Do not go to this location. Katy location is way better.
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December 2022 by Shania Maldonado
Erica was so sweet and so helpful during my first visit at pandora! The store manager was great, helpful, patient and friendly ? ?Definitely recommend visiting the store and asking for both Erica and Tamra!!
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December 2022 by Lily
I have only been here once and wont return. The sales lead (Diana?) there advised my husband to purchase charms stating it would work with a James Avery bracelet. Then they (sales lead and the manager on duty) lied and said they would never advise that. Thats funny, because he only bought it due to the idea of it working with my james avery bracelet. Then, they wouldn't process a full return because they didn't have the cash, telling me they might have it later. Which means, not only did I waste my time, gas once, but i woumd have to do it again. They were unhelpful, rude, and their customer service sucked. Pretty disappointed with the overall encounter. Will not recommend at all.
