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January 2024 by Ayla Sahin
This place is horrible we tried to return something we bought a week ago and I’ve never worn it I had the receipt they told me I couldn’t return it in the most rude way possible and when I tried to explain the situation workers got so rude and started to use an aggressive language at me saying u can go to different stores will never purchase anything from here ever again. Their 3 star reviews already say a lot about them anyways
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November 2023 by Jeff A.
Employee rang up my daughter and her friends transaction and made an error. Intentional or unintentional..... doesn't matter. The manager came to assist us. She was super rude toward my daughter and her friends. As well at 6pm stated the dressing room was closed. I thought that corporate would like to know how their staff and manager act toward customers.! Paying customers.
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August 2023 by Ashley Dixon
Parents be ware! Don't send your children to get their clothes here unless you are with them and can prevent the need for a return. My teenage son purchased a $100 sweatshirt that the manager refused to let him try on. A non-refundable hoodie it turns out and I guarantee when she sold the hoodie to him she knew it would not fit.When I called to ask if an exchange could be made the same manager who sold him the hoodie, Ashley, would not allow this to be done. I asked why not when they would not allow him to try on said hoodie and she said store policy.Horrible experience, 100% would not recommend going there and if you do, hope you do not have to engage with this manager.
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July 2023 by Jalyssa A.
I never leave reviews, but today i went into pacsun & a specific manager who i was informed is named Hannah, was very rude to me and my friend. We were planning on buying stuff but she was following us everywhere around the store giving us dirty looks. This made me very uncomfortable especially as a black person, because it felt like pure discrimination. She also seems to not treat her coworkers with the least bit of respect, being rude to them & making snotty comments to them! This girl made my experience very unpleasant & i don't appreciate it, especially because she's fat & she stinks.
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June 2023 by M Nas
Brought my son to shop for t-shirts at5:35PM he was told he can not use fitting rooms because they close at 6PM. Staff was very rude, no customer service skills. We will not be shopping at this location ever again.
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April 2023 by Brent Kasik
Went to this store, just to browse, but my experience was disturbed. For visual purposes, this employee was on the bigger side, and had a large attitude to match. My girlfriend asked to try a dress on and she was quick to respond with a snarky comment. When I went to put on a sweatshirt, she yelled across the store. I wouldn't keep an employee who obviously hates her life. Wont be shopping again.
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February 2023 by LaDarius Jones
Use to be my favorite shopping spot. Now I just walk in and out for the memories
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February 2023 by Kate R
Love the store, great customer service.
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May 2022 by Tyra' Willis
it is 11:20 and the store is still not open! had something ordered and ready for pick up. Drove over here and have been waiting since 11 am and no one is here to even open the store. Horrible
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April 2022 by Malia
rude workers, made face at me when i didn't understand what she said.
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January 2022 by Jazmine Nicole
Blonde girl is super rude & didn’t even wanna help. Stood at checkout for a while before anyone came.
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December 2021 by R B
Went for a return. Had the tags, receipts and was within return period. Staff did not process the return, simply because they did not want to. Incompetent staff and the worst of the retail industry is at Pacsun first colony mall. Have heard the same from others. This place is very bad and the staff is the only reason for this. They do not know anything about working in the retail business, nothing about company policies and nothing about anything. Seems like the worst of the worst work here.
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February 2021 by Maria Turcios
The staff have a ugly attitude and they don’t care size 38 for man only online
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January 2021 by Nancy R
I just went to the store to make a return or exchange and Ashley did not want to take a return/exchange and was very rude!!! Ps. All tags were in there and items are unworn.
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July 2020 by Fox E.
Not to be confused with Pac-man, which is not sunny at all, in fact it's just a game.Located in Sugarland in the outdoor portion of the mall, they're honestly pretty expensive as far as swimwear goes, but then a lot of swimwear places are anyway, and if they're in a mall then you expect them to be.On the other hand they're pretty sexy and Bae always finds a few things that she wants, even if we think it's overpriced and usually end up not getting it.Petsmart pets are pretty smart, especially when it comes to procuring food... nobody can do it quite like they do.We often get pet medication and pet toys from PetSmart or Petco and between the two of them I think both Barbie and I prefer PetSmart.This is a good location down in Webster which is next to League City, and it is definitely one of our destinations when we're shopping down this way, because we always find cool things for our cats and whatnot.
