November 2021 by B G
Absolutely deplorable experience. I am still at a loss for words by the unacceptable and abysmal treatment we received here today. We had an appointment to be seen at 1:30pm -- we arrived to the office at 1:17pm to find the office doors locked. Upon looking inside, at least three people could be seen sitting at the front desk. Just looking at us. There was NO sign on the door indicating why the door was closed or what time it would be opened. We thought maybe they were taking a late lunch, but NOT ONE person came to tell us (or the other few patients who were waiting outside} what time the office would re-open and we could be seen for our scheduled appointments.We called the number on the door three times until someone finally answered. We explained the dilemma, to which the woman who answered the phone replied: "that's not my problem." We were essentially forced to stand in the scorching heat until the employees decided to open the doors and let us into the office. When asked why there was no notice on the door, a staff member answered "I have worked here for 7 years and we've never done that." Scheduled to be seen for chronic and intense migraines, it was shocking to me that the woman at the front desk did not see anything wrong with their unprofessionalism and blatant disregard for their patients nor their patient's conditions. She went on to completely ignore our grievance -- "well what are you here for?" she asked rudely. I was completely taken aback.Never have I been to a medical appointment and left with worse symptoms than when I arrived.... due to the staff and treatment! Very frustrating and incredibly disappointing.
