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March 2024 by Lorenzo Morales
Don’t ever to go here and for sure don’t ever get the monthly membership here. I got on the monthly plan a few years ago and I was gaining a lot of one hr massage credits. I got up to around 30 hours of massages I could use. The monthly cost was around 65 dollars for a hour, which now I look about at being pretty high. I called them to freeze my account Mutiple times to try to catch up on using the massages and that was 20 dollars a month. And that was with no added massages, just to keep the account active. So basically a wasted 20 dollars every month. And after like 6 month I had to reactive my account and pay the 65 dollars again to keep my account active. So then I would freeze my account again to try to catch up again. Then I called and asked could I send some massages to friends so I could catch up and that also cost 10 dollars for every transfer that I already paid for. Unreal. And you can only transfer like 2 massages a month so I could never catch up. That’s their whole idea is that they hope you accumulate a lot of massages and they trap you in to paying them every month and they screw you in the end, which you will find out in a minute. They are money thirty crooks. So I got busy and could never catch up, so I decided to cancel my account. They told me I had 60 days to use all my massage credits or they would void/cancel all of them. I called them and complained that it was my money I purchased for those massages and I wanted my money back for the 21 massage credit hours I didn’t end up using after the 60 days. They told me they wouldn’t give me none of my money back and I would lose all my credits. So I ended up losing over 1500 dollars with the month freezes and the lost massage hour credits I had gained. This company is so greedy. I had one of the worst experiences I have ever had with a company in my life and this was supposed to be a relaxing rejuvenating time for me. Please don’t support this company and for sure don’t ever get the monthly plan.
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January 2024 by Tai Jae
OMG Kayla is one of the best masseuses i’ve had.
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December 2023 by Sharon Pierson
Love this place. Kayla is my tech, and she gives a great massage.
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November 2023 by Todd Owens
I purchased a gift card for my mother and she had a great experience and the price was very reasonable!
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August 2023 by melissa farr
Definitely some good massage therapists here.
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August 2023 by Rene Yeoman
Great facials and massages of all types, great service providers
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August 2023 by miqal Qayyum
Amazing massage from Anna, she is the Best.
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June 2023 by Tam Vo
Matthew is awesome. He is professional and always does a great job. After a long run or hard workout, he always helps me recover quickly.
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June 2023 by Melanie
Friendly staff and facial was the best ever!!
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May 2023 by My Lam-Ly
Just had my usual customized facial with Mimi and she’s amazing! She has beautiful skin and knows what’s best for your skin. Highly recommended!
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May 2023 by Dawn Hammer
I have been going to this location for years and love the friendly people. Facials and massages are always catered especially for ME!
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April 2023 by Sc_Crew_Family
I highly recommend Massage Envy. The staff is so friendly and welcoming. Sign is smooth and easy for first timers— all digital and brief. Once you’re all signed in, you are escorted into a relaxing waiting area. It’s a perfect start on your relaxation journey. From there your masseuse/masseur will walk you back to your massage room.My masseur was Chris. I had pulled something in my neck a few days before. Chris was very thorough in making sure he understood where the pain was and what level of pressure I wanted around my neck/shoulder. He is an excellent masseur! I walked out of this massage center finally able to turn my head completely. Thank you, Chris!10/10 recommend this massage facility and Chris as your massage therapist. They have awesome first time customer prices, too! Y’all go check them out!Follow me on insta & fb @sc_crew_family
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March 2023 by Ashley Proctor
I am very very upset and disappointed in the services that I received on March 4th, 2023. I am also highly upset in the treatment that I received from management. I scheduled a 30 minute stretch session as well as an hour massage with Nino. I was excited and ready to relax and enjoy the treatment for that evening. Little did I know I would go in excited and come out unpelased and disappointed. I requested a firm massage treatment with focus on certain areas. For my stretch session the only thing that was stretched was my legs, and for the massage portion he only massged my back and shoulders and completely ignored the rest of my body including the other focus areas I requested on the diagram I filled out prior to my session beginning. On top of that my massage was no where near firm it felt as if my toddler was using her hands to do the massage...Extremely gentle and way too soft. After getting dressed and returning to the from desk she asked me how was my session, but her tone when she asked was if she already knew what I was going to say. So I explained everything to her and she was like , " on yeah Nino is too soft, we have had complaints about him they gave you the wrong person". So why would you all book me with him knowing I requested firm. Error on the business side again. So to be honest I felt as if since my services were not to my likings nor what I booked for that I should be compensated for my full complete session. The lady who claimed to be a manager , but not a manager manager if that makes sense stated that she can only comp me for 30 minutes but call next week and speak to her manager and she'll work something out. So after calling today and explaining again everything that happened, guess what of course there's nothing no one can do about it. I didnt even ask for a free full session I said a 30 minute would be fine with me. This is not how you handle business. After being denied any type of compensation for my inconvenience and money and time spent i then asked for the district or regional contact and of course denied. This was supposed to be a relaxing time for me and it ended up being a disaster.
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February 2023 by Suha Ahmad
Great customer service. Very calming ambiance. The massage therapist listened to my needs and focused on the areas as requested.
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February 2023 by Anup Titus
This was my first appointment at 3 pm today .The girl is the front desk is totally unprofessional and rude from the time u walked it ,they misspelled my name and I asked her to correct it and she did not do that ,I said I will pay by cash and she was making it difficult to give me a change .she just wants to be glued in her chair and not get up .Be more professional.