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February 2024 by Justine Crick
Rio and Richard G. were the most helpful associates. Rio gave us ideas of what to do with our new laundry room. Richard G. did all the havy lifting on the cabinets. I am so grateful for them and their advice. ? Bravo! ?
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February 2024 by Clarence Dahlke
Since I shop there I won't say anything but nice day
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February 2024 by Tavey Bioti
Kai has A disgusting attitude. She gave me a devilish look and I asked her not to look at me that way. Michelle I asked for her help and she continued to look at her phone. And Julia checked me out but was more decent than these two. I never want Kai involved in checking me out again.
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February 2024 by TW Rider
Great store for plants
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January 2024 by Arturo Ramirez
When to get a new fridge and they're on sale so we get it and everything When very good ? thanks
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January 2024 by Amir Abdijanovic
Price is little expensive but store is full loaded
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January 2024 by Tishuwaa
I always have a great experience in the Sugar Land Lowe's. On Jan. 17th 2024 associate Tandra, Mr. JR, and Lillian was very helpful and knowledgeable with a smile. The SM Jalal is leading by example on great customer service. Thank you and keep up the great work I appreciate you guys. ??
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January 2024 by Jaffer Tariq
Friendly and courteous staff. They are always there for help.
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January 2024 by Phyllis Wilson
Favorite Lowe's in Houston. Always has everything I need and then some!!!
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December 2023 by George Gomez
Great service, everything was in stock
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December 2023 by 50ulfire
Poor customer service,till staff unwilling to be helpful, inventory without tags, management nowhere around.
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December 2023 by Viswajith Viswanathan Geetharani
It's always a pleasure shopping at Lowe's!!
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December 2023 by Clara Lau
The customer support is horrible. Just buy at Home Depot and save yourself the headache.First and foremost, the staff doesn't seem equipped to handle issues. I had to get a price match from Lowe's because they over-charged me, and the person helping had no idea how to handle this issue. He kept telling me, well so-and-so has to fix this with no follow through of calling this person over. Finally when they resolved this issue, they confirmed the person helping me forgot to add in the discount (strike two).Their systems are most likely antiquated. To do a simple reduction in costs, it took 3 people to figure out how to reimburse me without cancelling my order.The next issue i'm dealing with now is rescheduling a delivery date. The person I was talking to hung up on me multiple times after picking up. More concerning and back to this antiquated system, my PO order isn't even tied to my number. To further complicate things, there's no record of this delivery date. I have no idea when i'm suppose to expect anything.
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December 2023 by Kevin Flannigan
WARNING: DO NOT BUY APPLIANCES FROM THIS LOCATION! BY FAR THE WORST PURCHASE EXPERIENCE I HAVE EVER HAD! Back in September 2023, I left Home Depot and went over to Lowe’s in Sugar Land to buy a BRAND NEW GE OVEN because I was promised by Lowe’s that I would have the range in the month of September, only to find out (after the purchase, of course) that it would not be delivered until November 9th! When I finally received the oven on 11/09 from the Lowe’s warehouse, the delivery technician turned on the burners and the oven for maybe 15 seconds. But when I turned on my BRAND NEW OVEN two days later to use it for the first time, it shut down after being on for about one minute! I immediately called Lowe’s the next day and they told me that I was out of the 48 hour return window and there was nothing that they could do! Instead, they said that I need to call GE to get my BRAND NEW OVEN fixed!After receiving a visit from the GE technician, ordering and waiting several more days for the repair parts, and then scheduling a second visit from the technician, my BRAND NEW OVEN was finally fixed on November 22nd…the day before Thanksgiving. Needless to say, this made for a totally forgettable holiday experience (attached is a picture of the technician taking apart our BRAND NEW OVEN).From the time I found out my oven was broken, I tried repeatedly to reach out to Lowe’s Sugar Land management to see if there was anything they could do, only to be told several times by the store manager (Stephen) that he would “look into the matter and get back [with me].” It’s been several weeks and he still has not contacted me back.Someone at Lowe’s may have known that this oven was defective from the start, but I believe that they shipped it to me in order to meet delivery timelines, hoping I would report it as broken on a later date, giving them more time to receive additional ovens from their supplier.This is the first time I’ve ever written a negative review on any company, but this whole experience was so frustrating, that I felt that it was necessary to warn others about this store. Thanks for nothing, Lowe’s!
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November 2023 by Phuong Dinh
I meet Rio at Lowe's in Sugar Land, TX. He was very helpful, he showed me how garage opener work. He provided very detail how to install new garage opener. He not only told me what to do, but provided me good knowledge so I know exactly what to do. Thanks Rio!!!
