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September 2024 by Timothy Armstrong
We are currently renting from a property they are involved with. The owner of this property is selling the house and working with KW southwest in order to do so.
Throughout the process the multiple agents we have worked with have all told us that they were looking for investors only so we could continue renting once our lease expired. Of course that wasn't the case, imagine our surprise when a realtor comes into our home for a showing and the realtor states they are showing the home to new buyers that are moving in once our lease expires.
This company has been a nightmare to work with and they could care less about accommodating renters. We have worked with them and made ourselves available, and opened up our home to strangers for the numerous showings. Even sacrificed our holidays to allow them to work on the house.
They even set up an open house for back to back days as if we didn't still live at the property. Forced to stop our work day since me and my wife work from home to turn multiple people away asking to see the house since they set up an open house without our knowledge.
These are just a few of the problems we have dealt with over the course of the past 6 months. Not to mention the contractors that they hire to work on the house are unprofessional and do the absolute bare minimum to make the house presentable. They are constantly 20-30 minutes late for their appointment forcing us to move around any plans that we had made.
This is a terrible company that only cares about the bottom line, how much money they're going to make selling a property. I wouldn't recommend this company to my worst enemy.
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August 2024 by Danielle Nicol
I'm writing this review due to the poor service I've experienced from Keller Williams staff - Pinky Pirani. I've raised concerns regarding property 21711 Emerton in Cypress numerous times, using phone calls, emails, message requests, and video interview requests, yet I have received no response. Despite contacting them over 25 times and having a family member reach out as well, there was still no reply. I've been promised a call regarding submitting an application, but no one has followed through, and no one attended the scheduled interview on HAR. If I were the seller and knew my representation was handling things this way, I would be extremely frustrated. Customer service is important to me, and my experience has been disappointing. After waiting three weeks for an application and being told I would receive a callback, I felt it necessary to share my honest feedback about the service from Pinky Pirani and her team members at Keller Williams Realty Southwest. Please improve your service.
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June 2024 by Fareed Mian
Please take a moment to align your team of agents on how to accept electoral payments. I didn’t need to spend 2 hours to drop off a check when I could have wired the money. I asked multiple times if I can wire the money because I couldn’t register why companies are still using checks.
When I gave you feed back “executive assistant “ you got defensive and blamed the “property management company”. Take accountability and communicate to your team that electronic payments is an option.
A paper receipt out of a receipt book ?
I’m not paying you $10 at a flea market.
Anyways I hope you make the necessary changes and take this feedback and implement it.
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June 2024 by Bailey
I recently had a very disappointing experience with Keller Williams Realty Southwest, specifically with their agent Tonia Nicholas and her broker, Jana Hayes. I signed an agreement to list my property for rent with Tonia Nicholas. During our negotiations, she assured me in writing that I could terminate the agreement at any time without specific penalties. However, the termination document I later received included an undisclosed clause stipulating a 50% commission fee if the property is leased or sold before a specified date. This clause was never mentioned during our discussions and has caused significant financial strain as the property remains vacant.
Despite multiple requests, Keller Williams Realty Southwest has refused to return my property key unless I go to their office, which is a 30-minute drive away. As I have poor vision and cannot drive, this insistence is both unreasonable and costly. They offered to mail the key, but only through regular mail, which poses a risk of losing the key.
Moreover, Tonia Nicholas shared my personal phone number and address with another agent without my consent, resulting in unsolicited contact from the agent expressing interest in selling my house. This breach of privacy is highly concerning and unacceptable.
The actions of Tonia Nicholas and Jana Hayes seem aimed at preventing me from securing a new agent, causing further financial losses due to the extended vacancy. Their conduct in this matter appears to be both unethical and potentially illegal. I would not recommend Keller Williams Realty Southwest to anyone seeking reliable and ethical real estate services.
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April 2024 by Richard Koch
Sahar and Team were first class, offering outstanding service on a recent purchase. She and Deior answered all my questions and were always there for support. They were amazing. Thank you Sahar. Keep up the outstanding work.
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January 2024 by Ahmed Elmesky
Amr Gado extremely professional honest and very knowledgeable. Amr goes above and beyond to help you. When I am in the market I will go definitely with him. highly recommend him.
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September 2023 by Tayshawn Williams
Nice rock formation inside of pond.
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May 2023 by Fort Bend Home Pros - Ross McEathron
One of THE BEST Brokerages in Fort Bend County! Whether you need an agent to help you with your Real Estate needs or are an agent looking for a new home, Keller Williams Southwest is the place to go!
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February 2023 by Sheree Steele
I work there. Folks are nice & I really like how the other business show up & bring value to us all.
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October 2022 by James Bond
Love this place. Best office environment I've been a part of in a very long time.
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September 2022 by Mazhar Ali (Realtor & Traveler)
Keller Williams is one of the top brokerage in area
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September 2022 by J Kindle
Kool place
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September 2022 by Paige Howard
Very nice event.
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September 2022 by CORIS OWENS
Great people, helping people
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September 2022 by Mirza Shah
This is regarding Joyce Castillo who is also the owner of the property. Horrible experience with renting the house. House was filthy on move in date with a lot of trash, cockroaches, open power outlets and NO power!! Stairs were bare without any carpet and the wood was loose and unstable. Contract was signed almost a month ago and even then house was not ready to move in. We decided not to rent this house finding all these issues on walk through on move in day. We had suffered a lot with three little children and had to suffer to find a place to spend a few nights until we found another place. Now they are still holding our security deposit, and Instead of responding to our concerns, our calls and emails have not been answered at all. I will be taking it further to the court likely since almost 4 weeks have passed and they are not responding.
What an awful customer experience! Very unprofessional and unethical!
Beware of them and stay away!!
My previous review was responded in a way that I could not respond back to the question and hence I am forced to write another review with complete details!!!
This is Joyce Castillo.
Horrible experience with renting the house. House was dirty on move in date 11/20/21 with lots of trash, roaches, open outlets and NO electricity. The stairs were bare with no carpet and the wood was loose and unstable. The contract was signed almost a month ago and a $1600 security deposit was paid and even then the house was not ready for the move-in date. I decided not to rent this house after encountering all these problems while walking around on moving day. I had to suffer a lot with three small children and had to struggle to find a place to stay for a few nights until I found another place. (Luckily I had money to do that otherwise I'd be on the streets!!) Not to mention our furniture was arriving at the same location from out of state. We had to rush and find a new place to store our furniture one weekend before Thanksgiving! Real estate agency Joyce Castillo also owns the property. Now they are still holding our security deposit and instead of responding to our concerns, our calls and emails are going unanswered. If this is not resolved immediately I will contact the Texas real estate commission and take it further to court probably since it has been almost 4 weeks and I am not getting a refund, and I am receiving very poor customer service. deficient by Joyce Castillo. Very unprofessional and unethical!
