-
November 2023 by Criss DelaO
Excellent store, pretty clean and employees are really nice ?
-
November 2023 by Katherine Winter
This is my second time coming to this location and the store is always clean and well stocked very full and neatly.
-
November 2023 by roger Matt
On 9/23/23 around 8 am I went to get one gallon milk. It took less than one minute to get milk but there were only few self checkout counters open, out of those only few were working. I asked Kroger employee why other lanes and counters are not open, reply:this is all we have.Two counters were occupied by customer with large number of itemsEtc etcBottom line: when I spoke to manager why only one employee is workingReply was/ Corporate decides how many ppl will work at what time.I wanted name, phone number of area manager to whom I can write and complain about this, he got my name and number and told me someone will get back no one ever got back.My wife has gone there several times and continues to go on weekends and even during peak hours of Saturday around 11-2 pm they are not staffed properlyMy appeal and request to Kroger management is:Please wake up, don’t hold us hostage to your grocery store, HEB just few miles away have better customer service, lower prices and better products.Your arrogance will bring down your store.Your manager on duty was also rude, he should not be a manager.Just because your company has dominant position in Sugar land area does not give you a right to mistreat customers.If you think customers are going to tolerate poor service forever think again.I have not seen one response from kroger Management on so many bad reviews.Your managers and employees need to be trained properly.I wish I would have recorded my exchange with manager with a video to provide here as a proof.It is a huge shame that no one wants to fix the problems including politicians because they get campaign contributions from major companies.I also know KROGER WILL NOT FIX PROBLEMS BECAUSE THEY FEEL THEY DON’T HAVE TO, THEY HAVE MONOPLISTIC POSITION IN MAJOR SUBARBS OF HOUSTON.Someone might wonder why I am writing this review today incidence happens almost a month ago.because I happen to be at Sweet-water Kroger today. I had a similar experience with an extremely rude employee. So I thought I must write a review. I know nothing will happen, there are more than 20-30 bad reviews for both locations and they have done nothing to improve it.I wish I can give you ZERO STAR RATINGA highly unsatisfied customer.
-
November 2023 by Kris H
Billy the man lady has such a poopy attitude he just says no to everything and Isn't considerate at all terrible customer service etiquette you can't even attempt to say anything just go to Heb if you have a pick up order because Billy will say no even if you just looking elsewhere and not even moving your mouth his butt was on his shoulders up high tonight ! Billy man lady will not give you your food here even if you ask for a refund so you can repurchase and buy everything again due to a message error that was Krogers Fault. Just runn away quickly do not pass go !
-
October 2023 by Jason Z.
Super new Krogers in the Avalon / Riverstone area. Lots of parking, and the interior is updated and well organized. I still prefer HEB if they're both the same distance away but this is as decent as a Krogers gets. No complaints.
-
August 2023 by Patricia Gras
This is regards the pharmacy..the first time I went to get folanx it was 80 dollars, a month later they charged me $100.39..when I did my research I found out they overcharged..that the actual price is $80 dollars. I will not fight this because I have no time but I would never use this pharmacy ...integrity is of utmost importance for a pharmacy. Don't trust them.
-
August 2023 by Tehzeeb Khwaja
I love this krogers! It’s supper clean! The staff is always helpful! I always recommend it to friends and family. Keep it up!
-
June 2023 by Crystal
This is my second time coming to this location and the store is always clean and well stocked very full and neatly. Everyone is so welcoming and always friendly! I came to visit the bakery to get an edible image printed out for the very first time and FAITH was AMAZING! She knows her stuff! She made sure I was happy with the quality and size and explained how I can easily remove them from the sheets! She was very patient and answered all of my questions! I will most definitely return to this location for my images and other items.
-
May 2023 by Lance Kriesien
Staff, though not rude persay, was obviously unwilling to earn a customer.After a baby shower, we received tons of gifts for our son. One of which was a new box of diapers (box in perfect condition including the 3 Kroger stickers branded by the store). Instead of allowing me to return the item they confirmed was purchased from a Krogers, they suggested I drive 40 miles across town to return the box in Friendswood.Definitely not 5-Star service in my book.
-
May 2023 by Carrie H.
This Kroger grocery store is fairley new & HUGE! Very clean. The employee's are friendly & helpful.
-
March 2023 by rezwan mirza
Great location but this Kroger branch definitely needs a new manager. They are almost always out of stock on basic goods - this weekend, they don’t have organic whole milk or olive oil- they also tend to order flavored yogurt and milks that clearly don’t sell but take up space. I wish HEB had been more conveniently located in our neighborhood
-
February 2023 by Julie Grimes
I hope this gets to the person that needs to see it. Today the produce scale was .5 lbs off. I pressed tare before weighing. I got 3 pounds of bananas but when I went to check out it was 3.5 lbs. Electric scales need to be calibrated occasionally and I think half a pound is a pretty big amount. Not a complaint just hope it gets fixed..
-
January 2023 by Mo Sa
Jacquelin at the DELI was so nice on yesterday… I really appreciated her kindness and gratitude. When I came to get some meat .
-
October 2022 by Cem Sengul
This Kroger store location is conveniently located close to my home in Riverstone but I will not shop here anymore. Every other day I shop at this Kroger there seems to be a price mistake and I need to call an associate over to correct the checkout total. Today my checkout had a mistake and I wanted a refund and they told me to head over to Guest and Money Services. I was in line behind just one customer who was there for a Western Union money transfer. I waited half an hour behind just one person for basic customer service since there is always one employee only working that desk ever since this location opened. Soon three people started to line up behind me and the last gentleman was only there to purchase cigarettes. This is a terrible design flaw. You need to have a separate desk for customer service and one for money orders. Kroger has a money service desk that also happens to handle customer service which is really stupid since everyone heads there for a lengthy money transfer procedure and once in a while a customer needs help. For a one minute service dispute such as a refund, you need to wait for the one employee to finish a money order transfer. I will shop somewhere else for now.
-
September 2022 by GauGau TcY
Excellent guest service… thank you Elham. I had accidentally left my 1 grocery bag yesterday at the self checkout and went back today and explained the situation.. Elhim the Shift Manager was extremely polite and thoughtful.. to my surprise she just asked me go ahead & pick up my fresh groceries and there no charge. I’m surprised & impressed with the great quality of service. Thank you
