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December 2024 by Debra Resendez
Very prompt and professional. Will definitely use again.
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December 2024 by Daniel Wise
Between 12 and 12:30 pm on I-10 east near Beaumont, an Imperial Wrecker truck with an empty trailer is tailgating us. We end up going 15 mph above the speed limit and the driver is still dangerously close. Finally a space opens on the packed highway and we move over. He probably hits 80 in a 60 as he speeds past us. i have the plate number if anyone is interested.
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July 2024 by Suwu69krip 69
Fast and reliable. Got my truck towed to my house with no damage. Very affordable and straightforward. Will be using them again!
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June 2024 by bibin thomas
love these guys, prompt service.
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May 2024 by Austin
Truck driver thought it was a good idea to park in front of the main entrance to the parking garage. Did not want to relocate the vehicle after informing them my only way out was blocked. Lady on the phone was difficult to understand and dismissive of the situation, claiming the Maserati being fixed was more important than I was. I was stuck for 20+ minutes waiting for the driver to move so we could exit the garage. Unacceptable.
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April 2024 by Anita Emetanjo
Totally unprofessional company. Owner is rude with zero customer service or any sort of etiquette. If it was possible to give zero stars. They'd get that. Don't waste your time or resources.
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January 2024 by Ed Taylor
All I can say is horrible service. 4 hrs no show . Finally 5 hrs they called and said on there way .I canceled and reported this company to my state farm agency. Never use this company for anything. And the receptionist lies .and rude .wish I could give zero stars
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January 2024 by Will Iam
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November 2023 by Michel Galvez
They towed my truck and then they made me pay 1000 dollars to get it out of the warehouse. They are exploited abusers without a conscience who just want to take money from people.
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November 2023 by Rene R. Garcia
Tried to hit my vehicle multiple times, SMH
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September 2023 by James K. Jefferson
They were prompt and very good on delivering my car to the shop .
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August 2023 by Magdalen Hinojosa
I had a great experience. I called another company before them and it was going to be an hour or so to get my car. So I went down the list and chose Imperial I've seen them around town so I went with them and they came in 20-25 minutes. It could have been just perfect timing or my lucky day. The driver was very nice.
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July 2023 by Onkar Jammu
Was given ETA of 2:36PM. Driver called said heās 25 minutes away. I then call back at 3:10, no response, until eventually he says another driver is en route & he should reach out to me soon. 2 hours past the original pickup time & still no contact with āother driverā. Itās crazy how punctual these drivers are when youāre parked in a random tow away zone & donāt want your car towed, and then seem to not know how time works whenever you actually need a tow.Service: Car towing
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July 2023 by Paris Aaron
A man and his daughter came out to give me a tow through my insurance agency. They were both kind, extremely helpful and shared some sage advice. Thank you very much.Service: Local hauling
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June 2023 by Tunk
After half an hour of waiting, the tow truck guy asked for our keys to ride on a FLAT TIRE to get on the back of the tow truck. . . Needless to say, we said no for obvious reasons of riding on a rim, and he immediately left and blocked our number without saying anything, we thought he was just trying to turn around to get the car on the lift properly, but he skidded out of the parking lot.Service: Car towing
