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November 2023 by Berfin Babu
Usually don’t write reviews.My wife has been a member for more than a year, and now requesting to cancel her membership for a month and even now they are processing our payments. The person you talk to about cancellation is so rude. Advice for the public : please don’t sign up for their membership
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November 2023 by aashna
I’ve been having the absolute worst shoulder and neck pain, but after my session with Tina, I feel so much better! i booked a class through class pass which cost me about 60% of the regular price from booking of the website! super happy with my service, will most likely come again!
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October 2023 by Natasha D
I did not enjoy my introductory facial. The young girl who did my face ( I don't remember her name but I will not go back to her). I told her I needed specific concentration for a steam treatment and pore and blackhead removal. She gave me steam on my face for 2 minutes max and then started trying to remove my pores on my nose which I needed more attention on the blackheads but she told me she could not get them out because they were too deep and she was scared to leave a scar she did not even try to work on it. I kept telling her to please try and she was so scared it was ridiculous I have never had a facial like this where the esthetician did not want to do what they are supposed to. Anyways I will not be coming back here, she also cut me short by 30 minutes it was supposed to be an hour-long facial and I got half of that and still paid $100. This was totally not worth it.
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October 2023 by Saiege Mystik
Amazing place, great staff and awesome goodies! Get your dual service on with Richelle! She will melt away all your pains and aches while also working her magic during the facial! Best part is you don't even have to get up! 2 whole services done in one room! You'll leave the room feeling like you're floating!
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October 2023 by Saranya Lakshmikanthan
Best place to get a facial in Sugarland.Shanti does my facials and she’s Fantastic!! I feel very relaxed and refreshed after every visit.I have been a member for a while with hand and stone, so glad they got this franchise location within our community and it’s maintained very well.
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October 2023 by Samone Fontenot
I need to talk about my massage therapist Kwame. I have very bad migraines but when I spoke to my massage therapist about pressure tension he knew what to do. He loosened the tension and had me feeling great. Kwame has excellent technique and is very professional. He is highly recommended !
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September 2023 by K Laugh
I adore the staff at this office, everyone is so professional and kind. Carlos deserves the Nobel Peace Prize for Massage, his work is out of this world. Every massage is a spiritual experience. His technique is very therapeutic, and I can tell a major difference after each visit. My husband is usually massaged by Theresa, and he is always so calm and relaxed after a massage. Hubby has had major back surgery and pain, so I'm always thankful he can find some relief. We are both members, and we look forward to our monthly visits. Treat yourself, you won't be disappointed!
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July 2023 by Sandra Silva
I don’t usually write reviews.I have tried to cancel my membership for 3 weeks now. Every time I call, Noemi or whoever is answering the phone tells me that someone will contact me in 2 business days to cancel a membership. Always asking me why I want to cancel my membership. Today the excuse was that someone will contact me within 2 hours to cancel - was my third time calling to cancel. I have emailed hand and stone, I called the number that supposedly goes to corporate to obtain a cancellation for and haven’t really heard and answer.Update 7-15 (1)I will go to the store today and record everything because apparently they have a long waiting list of people waiting to cancel their membership but the owners have no intention of doing so. If nothing happens today, I will be reporting them to the BBB and the board of estheticians.Update 7-15 (2)I know who the owner is now. I found her on social media
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May 2023 by Elizabeth Mule
I absolutely adore this franchise. No matter what location I go to, I leave relaxed and at peace. They listen to my needs and work on spots that are full of knots. They also let you know where you are holding tension and try to release it. I love this company, and I can not wait for my next appointment.
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May 2023 by Google user
I absolutely adore this franchise. No matter what location I go to, I leave relaxed and at peace. They listen to my needs and work on spots that are full of knots. They also let you know where you are holding tension and try to release it. I love this company, and I can not wait for my next appointment.
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February 2023 by L Wright
Giving them 1 Star is nice. They canceled not once, but twice and the last time 15 min prior to the beginn8ng of my service. Unprofessional. There are so many other places never go here
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January 2023 by Cay
Horrible customer service. I had a facial there and although the facial felt wonderful.. I thought it was different that during the entire facial wet pads were constantly being applied to my eyes. Sure enough the next morning I woke up with a horrible stye. I called to let them know and was told a manager would get back with me. I even called back a 2nd time and was told she would call me back… it’s been 5 days now. No call from anyone.Beware I’m still rocking a huge stye in my eye. It’s been terrible.
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December 2022 by Randy Starks
I have been going to Hand & Stone Riverstone for months. My massage therapist was Jackie, now it's Rhaiza. Both are excellent therapist and I would recommend them both highly. They are professional and highly trained. They manipulate clients' soft tissues and joints to treat injuries and promote general wellness.
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December 2022 by Lesley Nicholes
My estaticion was very knowledgeable and my skin felt and looked great when she was done. I liked the product lines - one is Dermalogica.
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November 2022 by Theresa N.
Great massage on my birthday! They even added a hot stone for free. I was able to tell my technician my problem spots and focused right there. Also, her pressure was spot on. Not too hard and not too soft. I definitely enjoyed my birthday treat!
