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February 2024 by Jason Cupak
Worst experience we've ever had with an installed product of this type. We went to the showroom looking to get tile flooring. We had a couple of concerns we shared with the sales rep, and after talking through everything he recommended a laminate product instead. It was supposed to have durability and wear comparable to tile, while being a little more forgiving with falls and close contactJust a little background on us for context. 2 adults live here with 1 toddler. We rarely have friends over, but grandparents visit about once a month. The flooring in question is called Intrigue 20.40 on the work order, it's a product from Shaw. We have this product installed throughout all of our common areas downstairs. We have a different product, an LVP from Mohawk, installed in our gameroon upstairs. The Mohawk product looks like it did the day it was installed 3 years ago.The installation from FFL was great, couldn't be happier with those guys and the service they provided. Everything after that had been a nightmare. These floors are absolutely awful. They get scratched, gouged, bruised, and scuffed by almost anything that touches them. Vacuums (roller bar turned off) will damage these floors, strollers will damage them, any kind of play toys will damage them (toys from our 1 year old used to learn to walk, etc).We started complaining about our floors 3 months after installation. At 3 months, they looked like they had been in our house for 10 years. An inspector was sent out and reported that the floors were performing per the manufacturers guidelines. We continued complaining, and the FFL rep agreed to replace 100 s/f at the entry as a courtesy. Fast forward 3 months, the replaced flooring looks just as bad as the rest of the floor.....scuffed, scratched, bruised, and now starting to chip.I can't imagine what application this floor was designed for, but it clearly wasn't intended for human use. I had to use the dustbuster to get some crumbs up a few days ago, and I was able to see the marks on the floor the dustbuster left while it was happening. A DUSTBUSTER.I don't know why the rep recommended this product after we told him why we were looking for tile. We were going to get a floor in our home that would be complimentary look good for years to come. The floor we received has no redeemable qualities and will have to be replaced in the near future.The FFL rep sold us an awful product that meets none of our needs. It was less expensive than tile, but cost wasn't a constraint for us. We had budgeted for tile and were fine paying for it. And we stressed the importance of the wear factor and durability. Maybe they somehow made a larger margin on the cheaper product they sold us? It's the only thing that makes any sense to us. I've attached a few pics, this is just what I can see from the chair I'm sitting in. These blemishes are visible on every single plank in the house.We won't be going back to FFL ever again for any reason, and we highly recommend that you steer clear as well.
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February 2024 by Ben Kahn
Sterling was phenomenal in helping us plan our master shower rebuild. He came to our house, talked us through everything from start to finish. His pricing was much better than anyone we had consulted with previously. We were scheduled within a couple of days for installation. His crew was on time and did a great job with the installation. Sterling even stopped by a couple of times to check on the progress and to see if there was anything else he could do. We are extremely pleased with the finished product and would definitely recommend Sterling and Floors For Living to friends and family and would use them for any future project we have.
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February 2024 by Bryan Williams
We worked with Sarah to get some new carpet in a couple rooms of our house. Not only did she explain all the options but also came to our house after work hours and measured so we could get the process started. She also worked with us on scheduling when we had to delay one of the rooms for repairs.
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February 2024 by Brenda Andrews
I am so happy I called Floors for Living- Sugarland, as I was looking to replace floors in my home. I want to give a special thanks to Tim, who was quite helpful and informative in my selections. Call the experts if you need flooring, and that is "Floors for Living " their team is really good.
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February 2024 by Larry Leonard
Thanks for the free cleaner! Floors are great!
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January 2024 by alexis liscum
Sterling at Floors for Living was so nice and knowledgeable when it came to trying to decide on flooring for our home. Unfortunately, due to factors outside of our control, we did not use their services, but I would highly recommend them and hope to work with them in the future.
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November 2023 by Sean Boyle
Great service from start to finish
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November 2023 by Penny Kmiec
Great job Sarah
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November 2023 by Donna Yoho
Just wanted to recommend Tim at Floors for Living. He quickly fixed a minor warranty issue my elderly parents had with their floor. He got someone out right away and was very courteous! I highly recommend Tim and Floors for Living for any future flooring needs!
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August 2023 by Vinod Kumar
We got engineered hardwood flooring installed in the house, removing old carpets. Sarah was really helpful in the in-home appointment to help us choose all the options and setup the work based on our schedule. The installation crew, Joel and Alejandro, were really professional, very impressed with their communication and workmanship. Overall the whole flooring project experience was great with Floors for Living. Lifetime warranty and cleaning solution refills come with it too! Will surely use them for future projects.
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August 2023 by Sharmin Ali
Loved everything about this place! Sarah was amazing! She was very attentive and helped us find the perfect rug. She also kept in touch after we left to make sure everything was going smoothly. Even the installers loved what we chose and complimented our choice. The process was seemless and installation was very professional! Everything was done within 2 weeks! Highly recommend this place!
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July 2023 by Hedy Wang
It was so easy to work & communicate with Sarah! I installed floors for a master bedroom and Sarah made the whole process so easy and efficient from beginning to the end. Really appreciate her patience for all my communications back and forth to made the final order. She is very professional and willing to work things out.
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June 2023 by Derek K.
Went in to ask about an estimate for my floors. The man seemed enthusiastic to help me so we set up a time for him to come by. He took my email, address and phone number and said he'd be by Thursday afternoon. Never called, texted, nor emailed and never showed up. Amazing how some businesses survive with this attitude. I do not recommend this business . How difficult is it to send a text?
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May 2023 by Lido Jones
First of all I want to give Sterling with Floors for Living a big shoutout. He came to the house with samples and took measurements and gave us a fair price and even had us scheduled for install that same week. He told us 6 days and 6 days it was! Installers were great and as clean as they can be when demoing old tile. If you’re looking for a floor store look no further they are great!
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May 2023 by AlaskAnne
Wow! Tim in sales and later our flooring crew made this a great experience from start to finish. Now I understand why 2 neighbors in my subdivision recommended FFL. Tim helped us choose the right flooring for our remodel. The company patiently waited while foundation issues, weather and broken pipes delayed our install date by over a month. Finally the flooring team came out and installed our beautiful floors meticulously. They asked my opinion on some room transition issues and made suggestions without being pushy. They took the time to level the floors where needed before installing the flooring. Thanks to everyone who worked on our job!
