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November 2023 by Tara Khanna
They were still willing to offer us assistance when we walked in 25 minutes before closing the day before Thanksgiving. We just needed to walk around real quick and take some photos as we get ideas for a bathroom remodel.
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November 2023 by Irrainna Blackmon-Corbin
This was my 2nd visit to this store. I'm no flooring expert so I was so glad that Nelson (Flores), whom I had to ask for his last name, took the time to show us what would work with what we already had purchased. I am renovating a great house for retirement and don't have a lot to spend. Nelson was courteous and understanding, gave helpful information on what would work best for my budget, and just basically helped tie it all together. Seldom do you get quality service, great prices, and a pleasant person that is patient with you nowadays. It really makes you continue to go shop there! You never forget how a person makes you feel. Thanks so much Nelson. We will see you again!
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November 2023 by John Mullins
Terrible pick up experience here. Employees set the tile on the ground and left. When asked about it, they claimed they do not assist with loading of any kind.Unlike the Katy location and other visits in the past, I had to load over 500 lbs of tile into my vehicle by myself.Unless you are a contractor, this location is terrible for pick up.
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November 2023 by lance allen
Be very careful when ordering from them as their employees will calculate how many boxes you need and then when you try to bring them back, they’ll give you the finger. I was told the boxes need to be in pristine condition, which is extremely difficult with how heavy they are, and how much the flooring moves around in each of the boxes. I have returned things to Home Depot and Lowe’s numerous times with packaging 100 times worse than what I brought back to return but was still told they would not take it back. I am just saying, be careful and make sure you know the rules because they’re not looking out for the customer only for their bottom line.
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September 2023 by Diane M.
I was in the Sugarland store with specific need for grout help but as I moved through with my friend we found I really need some design help. Nelson quickly solved the grout question and offered to help the with the other elements of my design. He was patient and easy to talk through my concerns with. He offered great suggestions in a way that demonstrated confidence without being overly imposing. I am so grateful for his help and kindness. Nelson at Sugar Land is the best.
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September 2023 by Megan Nguyen
We would definitely come back just for Chad! He was an amazing help, super knowledgeable and was fielding our questions left and right with ease. Great experience here!
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August 2023 by Mimi Kwan
We went to look for vinyl flooring. Great display. We can see n touch the floor boards. Jamar was helping with. He’s very patient with us, two old ladies. Great store! Great location!
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August 2023 by Yelper Lou MC
Sugarland's Floor & Decor is probably the most friendliest store that I have been to. Employees were more knowledgeable and I never had any issues shopping or returning here.
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August 2023 by Jen Hayes
We love our local Floor & Decor! The Staff are so helpful and go above and beyond to make sure we have what we need for our projects. Nelson, Jessica and Neicy are excellent and we will continue to use this store as a great resource.
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July 2023 by Charity Ferrell
Ariana was hands down the best designer to help my friend and I look for tile. She saw one picture, and knew the direction that we needed to head towards. We drove from League City to bring a little bit of the warmth to our side of town, and we do not regret it because of Ariana. She was amazing!
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June 2023 by Derek A.
I visited this location on June 28, 2023. I was looking to purchase laminate floors. I walked from one end of the store to the other. There were many employees in the store and noone ever approached me to offer assistance.
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June 2023 by Luis Perez
Thanks for all the help and coming to our project last week. Finally I was able to meet the manager Mo. This location is great and the team at the Pro desk was helpful too. Some update is going on in their design area. You have to visit here in person if Mo has nt come to your project yet. He is fun to connect with as he has a lot of info.
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May 2023 by Joanna V.
Poor customer service. I placed an order online to pick up in store, once I arrived product was damaged. The forklift guy damaged it when he tried putting it in the truck. Associates were disrespectful!!
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May 2023 by Don C.
Wow the manager helped us buy and deliver to a house we bought a thousand miles away. Delivery great!
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May 2023 by David P.
Should be a 0 star! Spend lot of money at this place lately for remodeling the houses! When there this morning and return the materials that left over to the store. Ran into the Associate in the front check out her name is Donna was so rudest I ever seen as a customer service like her! While she checking the items that I return and she said these not belong to the store! Then told her yes they are please check at the receipt and the bar code! And then told me move out of her way so she can take care the customers! Yes I am a customer at the store that spent money! What's the customer services is this try to rush customers out of the store and they are dropped the money so she can gets pay! Just don't get it!
