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March 2024 by Jose A.
Came here to get my brakes changed a couple of weeks ago and the caliper fell off shortly after leaving due to the technician not putting a pin in correctly. The car had to be towed back after closing to get fixed after I demanded they stay to fix it. As I was leaving, the manager assured me that everything was okay but once I arrived home I noticed the hand brake was not working. After expressing my frustration with the situation on multiple occasions, I was told a claim had been opened and they would be the ones resolving the issue due to my concern for my own safety. I never heard from anyone in the claims department or the district manager who I asked to speak to multiple times. The manager and technician seemed annoyed with the situation and to this day are yet to apologize for the inconvenience it caused me. Received a refund only after I pleaded for a solution. They then proceeded to have me sign a disclosure form freeing them of any liability in order to get the refund I should have gotten from the beginning. My rim now has damage and so does my caliper. They refused to fix my hand brake or ever service my car again as if it was my fault. Needless to say I won't be coming here or dealing with such an irresponsible company ever again. Avoid the headache and spend the extra money to go to the dealership where they have actual licensed professionals. Also, to whoever plans on responding to this, save yourself the trouble. I've already emailed whatever email you're going to direct me to with no avail. The sole purpose of this review is to shine light on my situation so that other customers reconsider spending their hard earned money on such poor quality work.
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February 2024 by Erika Oliva
The quick and efficient service here warrants a shout out. George and his team really take the time to ensure the customer understands the service they are receiving or are needing. I was looking for a shop since my shop's lift was not in working order. I was glad to have recieved a friend's referral to this Firestone.
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January 2024 by Cynthia Sanchez
Very professional staff. Andy Lopez took care of my vehicle and got me back on the road safe. Thank you.
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January 2024 by P. Williams
Was a pretty good store years ago...when Brandon was there. Now, don't care, bad attitudes, customer service went out the door!Leave your car smelly and dirty during repairs, they know little about cars....just make up stuff. Horrible, horrible customer service......horrible, Adrian is the worst, he speaks to customers nasty, sharp, and don't give a hoot! Never ever be back....cancel Firestone card as well....Bye!
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December 2023 by Suchit K
They stole parts from my car
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November 2023 by John Chollampel
I was impressed with the manager, Donte Hall at the Eldridge Rd location.I called another firestone nearby first. They wanted to charge me around $100 to check my coolant. They also gave me a quote for a thermostat and water pump replacement. When i asked if there were any deals for Firestone card members, he didn't seem interested in looking.So i thought I should try a different Firestone nearby, and I spoke to Donte on the phone. He really delivered. He said its $29.99 to check my coolant, and for the water pump and thermostat replacement, he let me know of a special for 10 percent off. So i saved around $200 on a coolant check and also with the 10 percent off for the major repairs.A big thanks to Donte Hall!
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November 2023 by Alex K.
I had a good experience at this location. I went in for the Car Care package and Brett was very helpful.
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November 2023 by Tonya Dee
Service was slow compared to where I usually go, but they were friendly and got the job done.
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September 2023 by Adeeba Wafa
Booked an appointment a week in advance, for new tires and wheel alignment.No one is present at the store to assist, waited 20 mins and called the store to see if anyone is present.Went to the back and checked with the mechanic but no one bothered to help.Very unprofessional and wasted my time on a Sunday .
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July 2023 by David V
I went in for a nail in my tire. They convinced me I needed 2 new tires so the tires are wearing evenly. They also told me I needed a brake flush and something else. I paid for the services. A few days later I got an oil change done at my local mechanic and he showed me my brake fluid was black. I called Firestone and they said it's normal after a brake flush for the fluid to be black. This is not true. One week later several of my brake lights came on. Brake light, abs light and traction control light. I took the car to Firestone and paid them to run diagnostics on it and inspect it. They said machine said to take it to dealership. I didn't go to dealership. Instead I went to a different mechanic whom I also trust and he pushed my brake pedal to the floor and said this is caused by air in the brake lines and asked me if I had a brake flush recently. And I said yes. And he said when it's not done correctly air bubbles get into the brake lines. So I called Firestone to have them fix the issue after explaining the issues in order and they said they'll only give redo my brake flush if I pay $109 for another inspection. Take your car to a mechanic with experience and not this place who hires the bottom of a mechanics graduation class to work on your cars cuz you will have future damages occuring going here as did I and they won't pay to redo their bad services. They'll charge you extra to redo their damages they caused to your vehicle.UPDATE: JULY 20,2023. I WENT TO first tire and automotive a few days ago and paid $100 for a brake flush. And the brake fluid is clear golden color the way it should be. This is proof that Firestone didn't service correctly.
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July 2023 by Jyothsna Madhuri Rompicharla
Great service n reception. Genuine report of vehicle condition, no extra charges.Fare and transperant vehicle inspection service.
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July 2023 by Milena Blanes
Zero star if we could.I took our truck there for an inspection and they fail it. They said it needed a new wiper blade . A system cleaner and Brake fluid ?It’s a new truck. I declined and they said if I change the wiper blade in 15 days I can go back there and they will no charge.I asked them to print their recommendations to I could show to my husband but they didn’t. They only wrote on the receipt” FAIL” needs new wiper blades. I said ok. Drove 7 min took to another place they inspected the same truck, ran diagnostics and the truck Pass!The wiper blades are worn but still working well and there is no need to be changed now.Now I did take a picture of their screen of their “ recommendation”They just want the money!Do not go here for car inspection!
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June 2023 by Luis Zaragosa
Took 3 hours to put tires and realign them but service was still great. Would go back.
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May 2023 by Bao Lam
I made the appointment online for 10 am the day before. I got to the place at 9:45 and was told will be ready in 45 mins to an hour. However, they did not even work on my car until 10:50 and will not have it ready until another 30 mins later. What’s the point of appointment then if they can’t finish it on time.
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May 2023 by Adriana Webber
My sister and I are so grateful for the service we received at this Firestone, Prince was very helpful.
