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“I waited a while in the bank to visit with a banker. When my turn came to visit with a banker, I told Rosa M. that the wait was ridiculously long. She verified my wait time and apologized for the wait. She then presented excellent customer service. Made the waited tolerable because her service was great.”
“I have been with HFCU since so manY years. Yall have always been flawless and your employee Bola at Fluor location has been helping all the Fluor employees since years.Thanks a lot for all the hard work y’all do!”
9AM - 5PM
6540 E Riverpark Dr, Sugar Land
Credit Unions
“New Account Opened for Non-Profit Organization, we left Big Bank after 18 years. Quiet (peaceful) Mary Montgomery Manager ready, ensured we had documents checklist in advance, I love the preparation. I found her cordial, knowledgeable and professional. We will see, what this new relationship will bring, they agreed to stock tea with beverages too. We are believing for our best donor's year ever to do ministry and outreach. STHIDO Ministries”
“I wouldn’t consider banking anywhere else.Ever since I open my account, one of the people whom has made every experience a positive is Veronica.Even on what should be the most stressful times, Veronica maintains a level of professionalism and warmth towards every customer.Best way to describe her professionalism is, she is in the moment with each customer at every interaction.And I should mention that Miriam and Juliann always offer a welcoming smile :)This is my favorite branch by far.And with Veronica at the forefront, I wouldn’t consider banking anywhere else.”
“Great customer service at this location. Christian and all the staff are awesome and very helpful. There's usually little to no wait as well. Highly recommend banking at this location.”
“I'm blessed to be assisted with Vania Crawford so professional and knowledgeable. The services she rendered to a customer is top notch and I feel secured and a satisfied customer. More power to her.”
“I’ve been using Houston Federal Credit Union for all of my car loans and just recently had to open a new car loan account; with the dealership side it was extremely stressful going through the process of changing things over to my bank, however Craig our Lon Officer was amazing! He turned a very stressful situation into a comedy show. He was very flexible with us and helped move the process along nicely.”
“Customer service line: I am going through a ruff time right now. I deposited some money into my account through a money order. I came to a point where I needed access to tge funds. I hit a road block with everyone at the bank, this morning 2/5/24, a nice lady (can't remember her name) talk to me, in all my rage and helped me out so I would not have to overdraft my account. She was a God send. Thank you, for all your help. I am truly grateful.”
“Excellent experience. Adrian W., at the highway 90 location, was very professional, pleasant, patient, knowledgeable. He helped me set up my account where I can pay my loans through the app where other representatives/specialist told me it couldn’t be done.”
“We used TDECU Mortgage for the purchase of our new home and let me just say, they are GREAT!! Evelyn helped us from start to finish. She got us pre-approved and helped us through closing day! She is a rockstar! Our title company even said how easy it was to work with TDECU. Highly recommend using them for your lender!”
“They have improved a lot over the past 3 years.Living in the US lightens my demand of the Credit Union, & I have accepted the fact that they are not a full-fledged bank.”
“Been w them for atleast 10yrs thanks to my lil brother retiring as a chief. The staff here are much nicer than the meyerland location and notarized documents are free. Thank you kindly!”
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“Wellby representative Bilal, provided excellent service, addressing my concerns promptly and professionally. Staff were friendly, knowledgeable, and went above and beyond to ensure my issue was resolved. A truly pleasant experience!”