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May 2024 by Ben Montes
I had bought my tires here since several years ago. This is last time to come here. To schedule a service, next available is two weeks. Today I come here to rotate tires a fix a flat tire. Several excuses from the technician and I got any service. Waste of time.
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April 2024 by Zac C.
Outstanding leadership and customer service! This evening my wife and I bought our household items and decided on a pizza for dinner. The food court was relatively busy but quickly backed up as shoppers placed orders before closing. The two attendants were trying hard to keep up, but as often happens, they fall behind. They are human. I located a gentlemen who seemed to be in management, Donnie, and mentioned that the food court might could use some help. Not only did Donnie address the issue immediately, he did so with a great attitude. Within a minute, the food court had three additional employees. The clear and obvious leader of the team in that kitchen was Ms. Allison. She was hustling, knocking out orders with enthusiasm, and set the tone for the rest of them. This experience was highlighted even further with the fact that Donnie came back to check on his team and his customers not once, not twice, but THREE MORE TIMES before we left. That is leadership and teamwork at its very best. Thank you, Donnie & Allison. Fine job!
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April 2024 by Mohan Babu Chilari
If they don't have tires then DO NOT place the Order to get the tires. These guys don't have control so every day you call them and they say our manager will find out and they never find out. I have waited a week and cancelled my order.
NEVER Place an tire order through these guys..
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April 2024 by Sandhyaa Shirodkar
Appointments are never available even when you have an emergency like a flat tire . If we were aware of this we would not have purchased our tires from Costco and would have opted for another provider.
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April 2024 by Jullie T.
It's always busy tho... the customer service is not always friendly.compare to other state. The selection isn't that much, but pretty much good enough
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February 2024 by Josh Owens
Two and a half hours plus to get my (all ready purchased) tires installed with an appointment? If you have time to waste, this is your place!
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February 2024 by Jignesh shah
Don't suggest customers to come at 10 for walk in as there will already by 15 people ahead of you at 9 55 am even before the store close and you will not be served. Purchased 4 tires but earliest installation appointment was 2 weeks from purchase. Tire was dangerous to drive. Costco doesn't care about members. Too busy location. At 10 am it seemed like Thanksgiving sale with long queues on store. Do not schedule tire appointment at sugar land location. I got the refund.
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January 2024 by Mim Tran
Great team service. Having an appointment makes it easy.
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November 2023 by Baba Jani
Their phone does not work. They do a clumsy job. No one takes responsibility
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October 2023 by Corpus Dude
In all seriousness is anyone from Corporate looking at these reviews and terrible feedback? Is the store manager actually listening and doing anything about these complaints?I think these people working in that shop are under some kind of influence (drugs, alcohol) and I hope they get tested soon. I can't even describe the level of dialog and service I got from them. I cannot describe how bad it was. Never Again and I am canceling my Costco membership just for that reason.
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September 2023 by Arie
By far the worst tire center. Oh, they'll sell you a tire if you're willing to waste your time ordering it, then wasting another day having it installed (at least a week later), but god help you if you have a flat tire or other emergency. They are the most apathetic bunch of people who seem to genuinely hate their job I have ever seen. They refused to pull my car in for a flat repair with 5 hours to go until closing because according to Chris the manager, it takes 35 minutes to fix a flat and they don't want to tie up a bay for that long. He also said in a very condescending tone that "You have a spare tire, that's what it's for".No Chris, a spare tire is to get you to the tire shop. It's not meant for you to drive on for days and risk getting another flat without a spare until an appointment opens up. Speaking of which, this location never has any available anyway. It's the most mismanaged tire shop (costco or otherwise) I have ever seen. The other Costco Tire shops are all terrible compared to Discount Tire, but this one in particular has an attitude to go with the terrible service. At that time, I was caring for my very ill late father so I just couldn't risk going without a spare but they did not care.Do yourself and your sanity a favor and go to Discount Tire. They'll price match Costco's prices too if that's your worry and their warranty certs are full replacement instead of prorated. Best part, you're in and out in less than an hour.
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September 2023 by Prominder Bhullar
The worst Costco tire center ever visited. Came in for a basic tire replacement for a flat, and after 9 hours of waiting I come near closing time only to find out that they haven’t even started on the tire because of a membership issue, of which they didn’t even bother to call. They then told me to come tomorrow, 2 hours after opening and it will be done first thing as a priority. Come tomorrow only to find out that they hadn’t even started the tire AGAIN, didn’t answer any of my phone calls and didn’t even know of my situation because the workers hadn’t bothered to communicate with each other about my situation. Don’t deal with George, worst rep ever. Completely dismissive of my complaints, tried to pin blame on me for coming in an hour late despite the fact that they had literally 24 hours to change ONE TIRE and didn’t even bother to call when an issue with membership occurred. He had the audacity to even say I had 4 walk ins ahead of me, despite the fact I had dropped off my tire a WHOLE DAY IN ADVANCE. It took them nearly 3 more hours from when I came to finally replace the tire. To add insult the injury, when they gave me my car back they didn’t even air up the tire they replaced and insisted it was fine and I just had to drive it. It was at 19 PSI when it was supposed to be at 33. I then had to take even more time out of my day to do even the most basic level of their own job. While I got a credit of 40 dollars for my troubles, it pales in comparison for the 2 whole days I had to waste for something that should’ve taken max 2 hours to do. I’ve been a member of Costco since 2003, and this is by far the worst service I’ve received. I will never come to this tire center again.
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September 2023 by HS C
It took whole day wait (drop off at 1030am) to repair the tire. No appointment. Why? How can you expect making an appointment for flat tire which is not what you can predict, and the next available appointment is a week later. If you want to buy tire without needed service, use costco. Or forget about this place.
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September 2023 by Pommy Bhullar
The worst Costco tire center ever visited. Came in for a basic tire replacement for a flat, and after 9 hours of waiting I come near closing time only to find out that they haven’t even started on the tire because of a membership issue, of which they didn’t even bother to call. They then told me to come tomorrow, 2 hours after opening and it will be done first thing as a priority. Come tomorrow only to find out that they hadn’t even started the tire AGAIN, didn’t answer any of my phone calls and didn’t even know of my situation because the workers hadn’t bothered to communicate with each other about my situation. Don’t deal with George, worst rep ever. Completely dismissive of my complaints, tried to pin blame on me for coming in an hour late despite the fact that they had literally 24 hours to change ONE TIRE and didn’t even bother to call when an issue with membership occurred. He had the audacity to even say I had 4 walk ins ahead of me, despite the fact I had dropped off my tire a WHOLE DAY IN ADVANCE. It took them nearly 3 more hours from when I came to finally replace the tire. To add insult the injury, when they gave me my car back they didn’t even air up the tire they replaced and insisted it was fine and I just had to drive it. It was at 19 PSI when it was supposed to be at 33. I then had to take even more time out of my day to do even the most basic level of their own job. While I got a credit of 40 dollars for my troubles, it pales in comparison for the 2 whole days I had to waste for something that should’ve taken max 2 hours to do. I’ve been a member of Costco since 2003, and this is by far the worst service I’ve received. I will never come to this tire center again.
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September 2023 by BERLY VARGHESE
Poor customer service in SugarLand Costco Tire center, not helpful to customer.
