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November 2023 by Aleksander Savic
Brilliant place! You will be greeted by an employee who barely speaks English and then you will be lectured by some Bryana about respect *(American expression for "I'm in charge, I'm the God, don't you dare objecting about anything"), for interrupting her while she was giving the answer to the question she was never asked.Amazing attitude, very typical for Houston in general, and impossible to see anywhere else in the world.So, if you go there, be very, very deeply respectful, and keep listening to their employees, even if you have never asked that question, and even if you already know the answer.Please respect them, deeply and piously, by listening to them knowing the answer you never asked. Enjoy and rejoice! Just smile and let them waste your time. Just smile, keep nodding and "respect" them deeply. Just keep respecting them after they repeat for the third time something obvious that you understood 5 minutes ago.Oh, world famous Southern hospitality, with so much respect.Go down to road to some other bank, seriously.Or, even better, don't live in Houston.There is no good reason to keep spending life in this strange city inhabited by unexplainably aggressive powder-keg-people whose fuse is always on fire.
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November 2023 by Anthony Nguyen
Honestly, never though in my life I would give 5 stars to any bank but I have to now . This Chase branch helping twice printing out my bank statements by different customer service representatives . I’m gaveling a court problems to deal with right now and need banks statements documents asap cannot be delay or mail out . Happily both representatives help me getting retrieves my 2 years bank statement without a problem! Today is Friday the 10th on Veterans Day at 11:20am . The person standing in front is helping me .Reason I give 5 stars is when I go to other Chase location only is when I go to other Chase location asking for same help problem everyone there there seem like they not happy and unwilling to help to print out those documents right away .My courts deadline to turn in those documents is 3 days so there no way on earth if they mail out those documents in time and this is supper important to me right now . Thank you so much for helping me !
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November 2023 by TruthOverFacts
November 6, 2023, 11 am. I had a scheduled meeting with Trupti Patel, who was on vacation. The bank worker who speaks abysmal English and who greeted me on my arrival told me that certain Breanna will see me instead. I will just say that Breanna needs to get her hormones checked because she went full berserk on me after I told her that she's repeatedly answering the question I didn't ask. If these are the values Chase is nurturing, then I recommend opening the bank account elsewhere.
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September 2023 by George Santibanez
The atmosphere is great! This location looks new and clean. Staff were friendly and helpful!
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September 2023 by Cherre Marano
Very helpful and friendly bank. They explain the process of opening an account throughly.
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September 2023 by James Iele
Horrible customer service! Suggest you go elsewhere. And if you deal with Amy Tsang, good luck.
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August 2023 by Annette Olsen
The new Sugar Land branch is great, and staff members are wonderful and efficient as always! Several of them kindly stayed late last week to finish my business and see me safely to my car. Its Hwy 6 location is much easier and safer to access than the old building across the street.The only thing I miss is the drive thru ATM. However, that was set off from Hwy 6 and obscured by bushes, so using the old ATM at night often seemed unsafe. The new ATM is immediately visible from Hwy 6 and is behind closed glass doors, immediately adjacent to parking. It feels like a win to me!
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May 2023 by Randy Freeman
Good people good service.
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December 2022 by boying liang
Garbage bank, they allow people to charge to a card you never activated,
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November 2022 by Brian Starnes
Customer service at this specific branch is remarkable. This Chase should be the model that all the others follow. The branch manager Mrs. Mayberry is the driving force behind this amazing team.
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November 2022 by Shervoni Afzalsho
Atm do not count properly, deposited 3500 and it showed 3300. Canceled it and count it again was 3500. So do not trust it
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October 2022 by Sean Yu
Refused to notarize a signature for fs form 5444 after keeping me waiting ?
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October 2022 by Sheryl Sicily
Had an appointment scheduled a week in advance for 10:30 with Muhammad Abbas and he was a no show. They offered to have me visit with someone else but the wait would have taken a while. They should have notified me knowing he was out of office or at least scheduled me with someone else for that time.
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October 2022 by Candid Reviews
Most Chase Banks in Sugar Land, TX has usually been a disaster. Staff are unprofessional, rude and turn over seems very high.Now since most of these banks have been merged(Highway 6 and Lexington locations) into 1(2410 Hwy 6), the issues have gotten so bad, the tellers, supposed managers and Vice Presidents yell and talk unprofessionally to customers- Ms. Mayberry seems to be the leader of these bunch.This new bank needs an overhaul or re-training soon before they lose all customers. There’s always an issue going on.
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August 2022 by Rashid Mohagheghian (The Mohagheghian Family)
I was getting discouraged. The wait was so long however once I was served it was so fast. Carlos is the reason why I have an account right now not only did I feel like a customer I felt like family with the service given