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March 2023 by Riana Hatten
wasn’t greeted nor acknowledged by staff
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December 2022 by Billy C
Cheap but would not take an item back that I had the receipt for. Told me they couldn't refund for the item.
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October 2022 by Skyy Skii
I came to this store to return a few items from an online order I had purchased and the girl working cashier was extremely rude. I had told her I wanted to return a few items from my order and she with an attitude responded "You want to return all of this???" I had purchased over 20 items online and I was only trying to return like 4 items. Then she goes on to tell me I can only get merchandise credit but I have a paper from the online store saying I have up to 30 days to return an item online OR at ANY store near me. I try to show her the paper but she doesn't even bother looking and tells me I can read the policy on her front desk. However I did not purchase from their store so I don't see how that applies to me. I asked her what store can I return it to because she obviously was not going to do my return despite their stores own online policy and she gives me a location that's over an hour away. Thing is, I might have just taken the store credit if she wasn't so snappy, rude, and downright unprofessional. I will never purchase from this company again.
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August 2022 by Icess Carothers-Noble
For the first time in a long time they actually had a great Christmas sale going. Even after black Friday leading up to Christmas eve.
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August 2022 by Linda Vickers
Love /Like them. Need more stores Can you open one in Baytown or Meyerland?
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August 2022 by Alexis Ruiz
Anazing workers!!! Best customer service if ever seen!
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March 2022 by Linda D. Vickers
Love /Like them. Need more stores Can you open one in Baytown or Meyerland?
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December 2021 by Icess Carothers
For the first time in a long time they actually had a great Christmas sale going. Even after black Friday leading up to Christmas eve.
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October 2021 by Blue 07
This store is a hot mess. Looks and feels dirty. Everything is unorganized. I can assure you their AC does not work. It is extremely hot up in here. Cashiers are extremely slow. 1 cashier with 10 people in line. Also music is not appropriate.
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October 2021 by Ieisha Marie
Store Manager (She said she was) has HORRIBLE customer service , and this is coming from a store owner . She was very rude . I came on a Saturday and bought shoes that i was told I couldn’t try on (understandable due to Covid ) I tried them on in the car and could not fit them so I came back in . The person there at the time was very nice. I told her she Did not give me a receipt and that I could not fit the shoes so I needed to exchange. She advise me she was waiting for receipt tape and that I could just bring them back on Tuesday because they weren’t accepting exchanges until December 29th. I came back today and informed the store manager of what happened. I gave her the shoes I wanted to exchange and the difference in money. She then said no I cannot do it without receipt. I told her what you already have the money in the shoes could you please take the time to call the employee who was there on Saturday. She said no I can’t do it. I then proceeded to say as a store owner you should do your due diligence to atleast know that’s what happened and honor it . She said “I said no I can’t do it” I said you already have the money and the shoes , I’m not about to just leave with nothing or with shoes I can’t fit . My fiancé started walking away and she called security. The police came and deeply apologized and told me to go to the management office and write a complaint on her and the store. He also gave me corporate number and said he wish it was more he could do because that was just wrong that she didn’t even try. I did that and now here I am writing a review. I’ve been shipping with Charlotte Russe for 10 years and they have now lost a long time customer. No one should be treated the way she treated me. I will not stop at just this review. I’ll be sure to go to higher authorities.
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October 2021 by Kalie Tong
Terrible manager, please don't come here. The manager should've said no refunds before completing the transaction, but chose to tell my mom and I after at which you can't get a refund.
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August 2021 by Starlet Reed
Great Prices!!!
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August 2021 by J M
This store is a hot mess. Looks and feels dirty. Everything is unorganized. I can assure you their AC does not work. It is extremely hot up in here. Cashiers are extremely slow. 1 cashier with 10 people in line. Also music is not appropriate.
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June 2021 by Ghost Face
This store is a hot mess. Looks and feels dirty. Everything is unorganized. I can assure you their AC does not work. It is extremely hot up in here. Cashiers are extremely slow. 1 cashier with 10 people in line. Also music is not appropriate.
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May 2021 by carol mitchell
Nice prices and quality clothing. Great sale on tops and nighttime pajamas. Love this store.