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September 2024 by Kin Lock
The service was poor. I have gone personally to get documents done. First time wrong. Then got another stack and not helpful to complete it.
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June 2024 by F. F.
Kaleb is a delightful professional to work with. Thus far, he has been attentive, responsive and helpful.
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April 2024 by Charles Sandmann
Convenient location in Sugar Land. They are able to handle my investment needs. Usually a wait. TDA transactions are slow, in my case took 4 days for transaction.
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September 2023 by Mike
Seems it’s closed more than open.Always had to deal with the receptionist, never an official.Didn’t like her having all our information.Always had trouble with dealing on line with our account.No matter how many time we changed it they always seem to lock out the Password.Nothing but a hassle.Don’t even know if they are even open in SugarLand.
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July 2023 by Richard Shields
I have been a customer here for years.The customer service has dipped to a low standard which is not conducive with a professional organization.
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June 2022 by Cal Jac
I called this location to see if I could schedule an appointment to speak about my accounts…The lady said that a guy would be contacting me to set up an appointment. Well days have passed and there has been no phone call…Customer service goes a long way and this is just trash ..So I’m taking my business elsewhere
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August 2012 by Nikunj S.
In our current economic situation, the majority of us are looking for ways to save money. Specially in the banking industry. I was a personal banker with Chase in one of their Sugar Land branches. When I had to leave Chase due to health reasons, I looked for ways to save on fees. Online or virtual banks seemed like the right fit for me. I had seen this Charles Schwab location and walk in one day. I was told that the office was mainly for investment accounts but they did handle some aspects of retail banking here. Upon further discussion, the banker explained that I could open a brokerage account with $0.00. There was no obligation on my part to trade. I could open two interest bearing retail accounts, one checking and one savings. Opening deposit required; you guessed it, $0.00! I proceeded to open the three accounts after learning that my debit card would not incur any ATM fees. Any ATM around the world. Schwab Bank will credit ATM fees in a monthly settlement. Believe me I have withdrawn GBP in London and Euros in Paris as well as Rupees in Mumbai and Rajula, India. Bill pay is free of course. The bank will mail you free check books, deposit slips, prepaid mailing envelops and preprinted return address labels in case you use your own envelop. Sorry, no free USPS stamps. The bank has a toll free number that is answered by a human banker available 24 hours a day. I transferred my money from Chase and started real free banking.
