Buckle offers a generally positive shopping experience, known for its amazing customer service. Many customers appreciate the attentiveness of staff members, such as Arun, who is noted for being patient and helpful, especially during busy shopping times like Black Friday. Erin, another associate, is praised for making shopping fun and stress-free, helping customers with style ideas and ensuring they feel comfortable. However, some reviews highlight inconsistencies in service. While most staff members are friendly and eager to assist, there are instances where customers felt overlooked or rushed. One reviewer described an experience where no one approached them initially, despite the store being busy during a tax-free weekend. They encountered a staff member who seemed unhelpful and did not follow up after providing assistance. Overall, Buckle is appreciated for its commitment to customer service, but some areas for improvement were noted regarding staff engagement and attentiveness. Despite these occasional shortcomings, many customers continue to rely on Buckle for their shopping needs, especially for fashion and gifts.
Love this store normally but one worker uses my points without telling me or asking me, love all the other staff and management.
August 2023
Arun was very attentive in what I was looking for, he made sure I found what I needed for a gift I was looking for and he was very patient. I’m glad I came across him in my shopping today (Black Friday).
January 2023
Very helpful and professional staff that helped my family find a few outfits. Thank you so much for the help.
