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November 2024 by R
Hot garbage customer service is terrible the guy is rude .
Not worth the Groupon discount .
They charge extra fees that they don’t mention when you ask about upon calling.
They tell you extra things need to be fixed outside of what actually does. I got a second option on a part they said needed to be replaced at the dealer and they said don’t go back to that shop they are trying to get you for money .only 2 outta the 5 things done that they recommend.
I went here a few years ago and they were really good ! Idk what’s happened since but I wouldn’t not go here unless you like giving away money.
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November 2024 by Omer Amir
Dog shit service. Waited 4.5 hours for a tow after my car broke down 6 miles from their main headquarters. ETA would extend every 20 minutes, and the dispatch guy would tell me the tow truck had an emergency on the way there. This happened 3 times in the 4.5 hour span. What emergency is a tow truck having 3 times traversing 6 miles? And why are you lying about the ETA and preventing me from cancelling the request and making it elsewhere?
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November 2024 by Joanne Rivera Lopez
Paid for interior cleaning service of my vehicle. They did not do the job and want to charge me again for the service not done.
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October 2024 by Jamal Steward
This place is terrible and they are racist and never honor any of the groupons..scammers and you never really know what they do to your car
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October 2024 by Detra Jones
They have had my car for over 7 months now Gilma there rep she told me she was going to call after she went on lunch break. I’m still waiting on their lunch break when I called back. Mercedes told me that Gilma didn’t work there anymore and then I asked her about my truck and she said that she was going to give me a call back I never received any call back from her when I recently reached out to her and let her know that I’m seeking legal representation. She told me that she doesn’t work there anymore call the owner and let him know which the owner never answers or get back to you. I will be returning to the shop this week to retrieve my vehicle and if I have to bring the police, I will because they are fraud and fake they are scammers especially when they tell you that they can get you approved. They are scammers.
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October 2024 by ashey felix
Bad service and rude. They wrongly misdiagnosed my F-150. Im out of 6k because the transmission did not work the check engine light was still on and my car was in there shop for over 3 months for it to still be not working.
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October 2024 by TJ Holland
If I could leave zero stars I would. Rabi, the tow truck driver, was so nice at pickup. After he had my vehicle he was beyond rude. 1. He insisted the receiving location had a gate. It did NOT. 2. He tried to leave the vehicle in a reserved covered spot. I texted and called multiple times asking him to move it so the vehicle won’t get impounded. Neighbors were trying to tell him he couldn’t park there. 3. Finally, my mother (who he was aware would be receiving the vehicle) comes outside and tries to direct him to a proper unreserved space. He keeps interrupting her (while I’m on the phone) asking was she the owner of the vehicle. 4. While having the vehicle HANGING off the back of the truck, he parks the vehicle DIAGONALLY in TWO spaces. As my mom is trying to talk to him and ask him to park it straight, he drives off and leaves the vehicle. 5. I called the company and they said they would try to contact him. THEY NEVER CALLED BACK OR FIXED the issue.
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October 2024 by Ivy Aguirre
Very fast and professional!
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October 2024 by Sharon Alvarado
Scam, Do not use this company, false advertisements, they will leave you stuck in the row for hours. The rates are super high. $250 to drop my car at the tire shop, that was only 5 minutes away. Stop taking advantage of people, If I would've known better I would have called someone else instead of waiting for hours in the heat with my kids, but unfortunately they charged my card before arrival and I didn't have more money to call someone else.
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October 2024 by ROSANA MARK
Good and affordable service. Friendly Staff and always within time.
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October 2024 by Nilsson Guzman
Very horrible experience and I'm being scammed out of my money, their advertisement says 30min to get you safe out the road, and I understand sometimes it won't be that fast.. I requested towing services, first of all I got charge upfront and was told eta 45min.. I waited an 1hr.. I call back and told me the driver couldn't make it, had me on hold for 10 minutes to tell they located another driver ETA 30 minutes.. I waited another 45min call back and asked where's my driver, I'm going on about 2hrs hours of waiting? It took them about another 15min hold to tell me driver was going to call me with ETA. He never did, I called back and told them I haven't heard anything yet it's been a really long time already, I was put on hold like 3 times because they kept hanging my call, finally I get a call from the driver saying it's going to be another 1hr until arrival.. at this point I had police on site and they requested a county tow truck. I told Texans Crown Towing to cancel the towing services since I no longer needed and after waiting so long, I was told I couldn't cancel and since they already charged me i wasn't going to get a refund, i said but why you charging me for a service i didn't receive and it was also their fault. Finally he said he was going to cancel with a cancellation fee, I said fine that's ok, and until today I never got my refund they took my whole money and it wasn't no little amount either. Very frustrating and I would really appreciate my money back.
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October 2024 by Ayanniyi Isreal Ayannusi (PraiseInIsreal)
Excellent service
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October 2024 by Marlon Robinson
Do not use this service they suck. Also if you ever need towing good luck i had to wait 4hrs on a sunday for them to come assist me. I have already suggeted to the service people at kia to not use them because it is a disservice to customers.
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October 2024 by Edgar Velero
Horrible tow truck service, like other comments waited two hours and when called to see where they were apparently only 20 minutes away each time. If you need a tow do not contact these people
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October 2024 by Manni agbanyim
I had an amazing experience with my oil change, everything was great, I will happily recommend this place for all your Automotive needs and care. Very professional service.
