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June 2023 by L P.
This is a one (1) star review for the United States Postal Service. The USPS carrier arrived today, June 20th, 2023 at 3:27pm and proceeded to DUMP MY NEW, SENSITIVE ELECTRONICS ON THE DRIVEWAY. I was in the front yard only a few yards away when it happened and heard the loud "thud" of the cardboard box hitting the asphalt.The Postal carrier didn't even have enough common sense or respect to deliver the package to the front porch where it would be safer from theft. How hard is it to walk a few more feet and not drop a box that weighs less than 10 lbs?Anyway, as he was backing up in his USPS jeep, I yelled "Hey! Stop!" which the carrier did. I asked the carrier why he did that and he replied "I will be more careful next time." I asked the carrier for his name and he would not provide it. I instructed him to be careful every time for everyone. And what about this time? If the computer is damaged, it will have to be repackaged, an return authorization obtained, transported to the USPS facility, and I will have to wait almost a week for another unit to be delivered.Is the USPS going to compensate anyone, including me, for their carelessness? Of course not! By the way, I attempted to call the Postmaster at the appropriate USPS facility at (707) 528-2209 four separate times. The OGM says "Welcome to the Santa Rosa Post Office" followed by a couple of other messages and then the phone rings for about 1 1/2 minutes until it disconnects. What a failure of a service.
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January 2023 by Jane L.
Going to the post office is not always a preferred task, but Ellen and her team at this location make it easy. They are friendly, professional, knowledgeable and patient. No one likes to wait a long time, but sometimes we just have to. Please be kind to them.
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January 2023 by amafid
They have cows beside the building and free eggs in the lobby!!!
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June 2022 by John R.
today there was a woman who came in to complain about a family members experience at this location. she continued to be repetitive and rude although she kept saying "im going to keep my cool.". the thin dirty blonde woman handling this customer handled it with composure the entire time. doing her best in giving the woman whatever info she could to help the woman take her complaint through the appropriate measures. as the line grew the lady continued to repeat herself,demanding the woman to give her answers that the woman clearly could not answer because she was not present during the time the issue accrued. I think the postal woman did a great job holding her composure with this difficult individual. hats off to her. one person can ruin your entire day. i hope she was able to move on knowing she handled the situation with grace.
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February 2022 by Viktor Lara
Great location easy to drop off mail.
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February 2021 by Brandon M.
All the negative comments are just wack to be honest, I always get my stuff mailed fairly quickly even when it's busy. I think people just like to complain sometimes.
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December 2020 by Nakea S.
I HATE going to this post office. Every time I go, whoever is helping me at the counter seems like it's their first week on the job. As they punch things into the computer and figure out how to send my package I always hear "Oh wait..", "Oops..", "What?" I'm never confident they know the best way to send what I need and in the most cost effective way. Plus, they work so slowly.
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November 2020 by Melissa C.
Had to go in and mail my passport renewal. COVID precautions were in place. Line moved along quickly. Staff seemed friendly, but they are definitely there to do their job and don't waste time with small talk. The lady that took care of me was very helpful and got me out of there within five minutes.
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November 2020 by Susan K.
One star for being passed from one available employee to the next, even though the office was not busy. The employee that was "helping" was not friendly, instead was rudely correcting the type of form card I was requesting. How about providing great customer service while correcting the request instead of being rude?
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November 2019 by Heather B.
I always tell myself I won't go back but definitely will not now. The people that work there seem confused about everything! The first time I went there first moving into the area there was a tall older gentleman that was super friendly but he seems to have just disappeared. The people there now have no sense of urgency. They seem to be nice but maybe not quite up to the job.
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June 2019 by Monica K.
David & the rest of the staff are great & this is my favorite post office to go to in Santa Rosa. It's close to my house and the people are just friendlier here.
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March 2019 by Sharon F.
In my option, this is the BEST USPS in Sonoma County. Dave and Alice are the BEST possible employees the USPS could ever hope to have! I will always miss Sabrina who was also a huge asset to this branch. It will be so sad when Dave retires as his excellent customer service and ongoing comedy show, make standing in line a pleasure instead of a complete and total drag like the downtown branch. It would be great if the hierarchy cared enough to treat your good employees like they deserve to be treated! It would be very helpful is this branch location were able to 1) reverse the direction of the drive up mail boxes with the exiting area being where the entrance of it is now. There is SO much traffic on that street now, that is is almost impossible to exit safely and in a timely fashion. Also, If the parking lot could be policed in some way for safety (as I was yelled at in the parking lot by another customer who was just crazy and then followed me in screaming at me while she checked her p.o. box) and so that customers of the gym across the street down hog all the parking spaces. They already make the entrance and exit dangerous because the gym customers take up most street spots and park to close to the actual drive ways. The above suggestions have nothing to do with the excellent customer service provided by Dave and Alice at this location, it would just be nice if the hierarchy of the USPS would listen and make some changes.
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May 2018 by MJ L.
So I come to this post office a lot since its the one that is down from my street. There are usually two workers there that are helpful. A gentleman and a lady. But yesterday there was a new lady ( cant remember her name it started with an M) and she was very rude. I got there 10 mins before closing but she was upset that the address I was given by my client wasnt right and that they were closing so she said "Come on we are closed." I thought it was incredibly rude. Which is upsetting because the other two employees are generally fine , especially the gentleman that works there.
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April 2018 by Misery C.
I had to turn in a tax extension(arrrggghhhh) and was dreading the thought of waiting in line at my "home" post office in Coddingtown. It occurred to me I should try this post office; closer to my house. IT WAS TRULY AMAZING!!!! No line. A place to sit down to fill out my forms. WONDERFUL postal service worker Dave could NOT have been more sweet, friendly and helpful. Even though I'm near Coddingtown more on my day-to-day errands, I'm seriously considering switching my PO box to this branch.
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November 2017 by Terrell Walsh
Today is the second day that I have gone to the post office 20 minutes before closing and the door was already locked! Only one of the several people who work there (who is rarely present when I go - it's usually a dramatically undertrained, confused person) knows how to use the machinery, calculate postage, send packages, etc. I went today with a package that needs to go out today - and not only was the door locked 20 minutes early, the machine for printing postage was out of ink and the person inside had no idea how to replace the cartridge! We have had packages delivered late (that were without a doubt inside the building - just not given to us), packages and mail put in the wrong boxes, and have never recieved satisfactory answers to any of our questions!
