-
November 2023 by Alice E.
The manager at this location, Markus, has the worst attitude. Came in to have a billing issue fixed. When he asked what I needed help with, I explained the problem because it wasn't what the employee had explained to me prior. The whole time he was looking at me like I had grown a second head, and responded with such a condescending manner I was shocked. I've never had a problem with the other workers, but Markus was absolutely ridiculous. Verizon please get better employees. As a manager he was unprofessional and hostile.
-
November 2023 by Camy Tran
I am writing to express my disappointment with the service I received from your company, particularly the store situated at 11249 W Airport Blvd Ste 100, Stafford, TX 77477. My experience with Verizon has been frustrating, and I would not recommend it to anyone.On June 14, 2023, I switched from T-mobile to Verizon after being convinced by the sales representative at the store. The representative and business manager at the location assured me multiple times that I would only pay $267 + tax + a small fee to upgrade two phones (and three other phones would be free) for five phone services, phone insurance, and a business wifi internet if I switched to the business plan. They made many other promises that convinced me to switch to Verizon. However, after signing the contract, multiple issues arose, starting with technical issues with the modem for the Wi-Fi internet, which we had to replace the equipment three times. After that, we had to exchange the phone itself a couple of times due to a phone issues.The worst part was when we received the bills. The first time we received the bill, we discovered that Verizon charged us for two Wi-Fi internet services instead of one, even though we had returned the equipment at the store when the modern had an issue. Instead of $267 + tax and a small fee, Verizon billed us almost $400 monthly. We brought the bills to the Verizon store twice, and the manager promised to correct it, but nothing was fixed. The last time we went there, we were told to call 611 for a solution. We contacted Verizon customer services, but it took five months, hours waiting on the phone, and multiple representatives to get a non-used service removed from our account, yet the payment remained at $360 something, and still fighting to get credit back for the charge for non-service Wifi that they had been charged us. Whatever the store promised was not recorded and honored by Verizon customer service. It caused us stress for something more expensive than T-mobile but offered less. We switched because we thought their signal and services would be better, but all we got back was terrible service signal, call dropped, headache, and stress dealing with customer services and their attitude.The next issue we had with them concerned the warranty. We bought a warranty for all our phones and requested to replace a phone that had a technical issue (unresponsive touch screen and volume increased by itself) on 11/17 for Samsung Galaxy S23 plus. However, the warehouse sent out the wrong phone (Google pixel). We returned it immediately on 11/18, but we have not received the right replacement yet while we need the phone for our work. We were transferred to multiple departments, but nobody could give us a solution. We also received an email about fraud accusing us of requesting to send a different phone for replacement, which was clearly the warehouse's mistake. What is the point of buying insurance?It is unacceptable that a company of Verizon's size has such poor communication and customer service. I hope this message will bring attention to the issues I have faced and lead to a solution.
-
November 2023 by J. Ka1ros
I went to this store because my sim card was broken. The African American man greeting us at the door was very rude. He asked me how can I help and then he said sit here and wait without helping. Just a big waste of time. and then the working woman there asked me for my driver's license. He was going to use it to search for me in the system. The interesting thing is that he didn't ask for my number etc. It's a weird store, don't go there.
-
November 2023 by Youli Zhang
Today Carton provides me with high-quality service! Thank you very much! On October 24th , I went to the store to open a new phone.A young girl wearing a scarf (I didn’t know her name) has a very bed attitude ! She asked us to call and open it ourselves! Excuse me, if we can make a phone call ourselves and open it, why do we still use your store? Fortunately, a man helped us! His name is Carson .he is very enthusiastic and has solved our problem ! Like ! Please ask the relevant leaders to provide love education to that girl.Her attitude like this will affect your business ! Thanks!
-
November 2023 by KAROMATULLO SAFAROV
Completely Bad Attitude that employees and even the manager by name ogf Marcus had not acceptable and not right. i have five line and paying 300-400$ per month us that good service that i get. His attitude and his speech completely disrespectful
-
November 2023 by Hunain M
Appalling Customer Treatment - Stafford Verizon StoreI cannot begin to express my profound dissatisfaction with the treatment I, along with my elderly parents, received at the Stafford, TX Verizon Wireless store, and, in particular, from the manager, Marcus, and the on-site police officer.My parents, both in their 70s, sought assistance at this store due to billing discrepancies. Instead of providing the support and assistance they needed, they were met with an utterly unhelpful and confrontational attitude from Marcus. This alone was a shocking display of unprofessionalism.In my effort to request clarification and contact information for a district manager - something a paying customer should reasonably expect - I encountered the absolute worst customer service. Despite maintaining a calm and respectful demeanor, I was treated as a criminal, with a Stafford police officer extremely close bearing a firearm and Marcus standing far too close for comfort. Less than 12 inches near my face to be quite exact and being surrounded by both individuals. I will file a separate report to the Stafford police department to request this officers body camera.All I wanted was a business card or contact information, and yet my polite request was met with threats of being put in handcuffs. This was not only unnecessary but also deeply unsettling. This is not how a reputable company treats its customers.I am now seeking legal representation to address this issue, and I plan to submit this matter for investigation. Verizon, the responsibility for resolving billing discrepancies and ensuring a professional and courteous customer experience lies squarely on your shoulders.To anyone considering doing business with Verizon, I strongly caution you against visiting the 11249 W Airport Blvd Stafford, TX 77477 location and interacting with manager Marcus. The way customers are treated here is beyond unacceptable. Your hard-earned money and your dignity deserve better. I highly urge corporate to pull camera footage of this encounter and audio, showing I was reasonable and fair as I am filing my own formal and legal complaint to the highest powers Verizon can possibly employ.Verizon, it is time to address these issues and reevaluate your store management practices. This experience was nothing short of disgraceful.
-
October 2023 by Melissa L.
If I can give 0 starts I would.These people are horrible customer service. They treat you bad and have no consideration after waiting for your turn. Fabian the manager has no respect or manners. Verizon needs to hire better staff. This was a disappointment.
-
September 2023 by Zdcr Zzz
I am a former AT&T customer who, a few months ago, visited Verizon to inquire about their monthly plans. The store representative offered me a plan with a lower price than what I was currently paying at AT&T, which initially seemed like a great deal. However, my experience with Verizon quickly turned sour due to deceptive practices that I believe are important to share.The Verizon representative informed me that I would experience unusually high bills for the first two months, but reassured me that Verizon would reimburse these additional costs after a few months. However, there was a significant condition that they conveniently omitted – I had to set up my payment method using my checking account; otherwise, I would not receive the promised reimbursement. This felt like a misleading tactic to lock customers into using a particular payment method.What's more, the representative used the allure of a "free phone" to convince me to open a new line with Verizon. What they failed to disclose was that this "free phone" came with a hidden contract that I only discovered later.To my disappointment, when I returned to the store recently to address these issues, the current staff denied any knowledge of these agreements or promises. This experience has left me feeling cheated and misled by Verizon.I urge potential customers to be cautious when dealing with Verizon, as it appears they may resort to unethical tactics to attract customers with lower prices and then backtrack on their promises. It's crucial to scrutinize all terms and conditions, inquire about hidden contracts, and be wary of misleading offers. Verizon should prioritize transparency and customer trust over these questionable practices.
-
August 2023 by Stevebico
Thanks Luis for the amazing service today. Give him a pay raise. He was very generous.
-
August 2023 by Emerald Chambers
My husband and I came to this place to get some new phones, And homeboy Luis came through and hooked us up with two new phones and a great price.
-
July 2023 by FENXX Ent
Everybody always so nice and quick to slove problems. I love customer service keep up the great job
-
June 2023 by Frankie Romero,Ramos (BROWNLIFE03)
OK this is what I think about Verizon wireless. One of my family members has this company phone line. And for the Wi-Fi or hotspot. Shbring. Well. Let's talk about 1st about the Wi-Fi. It doesn't make any sense mos when you're using Wi-Fi and I suppose to charge. That's a little bit weird story short is when you use an hotspot sharing. Well it. Charges you if you go over the limit maximum sense if they're product. Or the list of the contract or which whatever one to called it? That is unlimited. So much question for the Verizon corporation are you keeping your promise or yet doing some other type of charges? Not trying to judge it's understandable that it's business and s***.t But most people are wondering? Is it possible that you're trying to do some sort of fraud and different ways? That's supposed to be if a customer signs up for an iPhone. They only have to pay $299 by monthly. But when others receive an email up in their house or under cell phone. A text message that I payment of the phone that I purchase is overdue. So I'm trying to understand this kind of product that they're doing bet the weather explaining evening for person goes into the store let's just say are. They reading some sort of scripts.????♂️??☯️
-
June 2023 by Scott P.
Very good customer service. I was assisted in less than five minutes. Options explained. So I have no complaints.
-
May 2023 by Yankee M.
I wrote this review as I sit here for no obvious reason at all. I came to this store to exchange a pair of headphones. A seamless procedure that should take no more than a few minutes to facilitate. So instead of understanding that my time just like y'all's is very precious and getting right to me then sending me on my merry way... instead of simply going into the back room grabbing the headphones and saying "thank you for bizneess Mr.Mike" here I sit.The issue that I have is that the gentleman in the picture, the very important looking fella there with his arms folded... like a boss... upon seeing that he and another younger gentleman... we're literally doing nothing I went ahead and approached the bossman (his name tag said manager). I asked him the following "can you help me out sir. I have a fast exchange. I gotta get back to work soon". After bossman was done mean mugging me "I'm busy. I'm watching my guys here" he blurted to me and continued to stare at me like I had just taken a bite out his sandwich. At no time did he move his arms from the hard fold he had going on.What does "watching my guys" mean. Are you worried that one of them might give customers the elephant... are y'all having a surprise party and as the manager you need to make sure everyone hiding properly... I'm thinking it just means your lazy and your customer service is terrible.Took me 40 minutes of wait time and 4 minutes exchange time.If I could give 0 stars that's would be more accurate.YM
-
May 2023 by Erika P
This location is a fraud., I went to get new services with Verizon after a week I was not impressed and decided to cancel all lines, went to the store to return all devices to the manager on duty, they failed to send to the warehouse an now I continue to get a bill for a device that was already turned in , affecting my credit score.I refuse to pay for something that was turned in.Seems to me that the manager on duty kept it for himself an did not do properly paperwork on returning device to warehouse as he said he would.Verizon is a scam an so is the manager on dutyLuckily I have voice-mail saved from the manager an will take legal action if necessary
