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June 2024 by K Butler
I went to this hotel on May 20, 2024 and checked in and left right back out of the room. After returning back to room in some hours, bugs was everywhere in the room. I went downstairs to the front desk and informed them plus showed pictures of all the bugs in the room. The front desk clerk gave me a number to call to speak to the GM and request a refund. I called the GM for 3 days in a row and he kept telling me that he waiting on someone to contact him back. I did a dispute with my bank and they denied the dispute. Please DO NOT STAY at this nasty filty Hotel.Rooms: The rooms were fifty, nasty and full of bugs
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May 2024 by Jay D Siegal
?Rooms: Better than all the other surrounding lodging places
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May 2024 by Ruth De la Cruz
It is a good option for sleeping or spend the night since it is well located and it offers several services such as secure parking lot, free WiFi, breakfast.The ratio quality price is fair.Rooms: In the room you will have a small freedge, coffee maker, desk (in case you need to work or write) TV with satelital. Bed is soft and pillows are comfortable.
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May 2024 by Kia Banks
Check in on Wednesday & Lissandro was working. He helped us get into our rooms with no problems after a very long day. He was very friendly, welcoming, understanding, & patient with us. He made sure to tell us everything we needed to know!! The rooms were VERY CLEAN I was shocked at how clean they were. No sheets stains, curtains looked very new, the shower pressure & water was great!! Not too much noise going on, hardly any stains on the carpet. Everything was clean & the breakfast was good too!! I would most definitely recommend this place to my family & friends when they’re in town thanks to Lissandro!!! Our stay was PLEASANT & PEACEFUL!! Great customer service Lissandro you make the world a better place!!! Thank you!!Rooms: Very spacious clean rooms.Nearby activities: Restaurants near by, main event, & all other things close by.Safety: Security is always on site so we felt safe!!Walkability: The rooms are walking distance from several restaurants.Food & drinks: Breakfast was good!Noteworthy details: The customer service from Lissandro was top tier!!
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May 2024 by Maria Montero
Unfortunately, my experience at this hotel was far from satisfactory. The service was consistently poor going as far as Karla Ramirez openly calling my sister a hard head ( SUPER UNPROFESSIONAL) with unhelpful staff and long wait times. It's disappointing when a hotel fails to meet basic expectations. I would not recommend staying here. If I could of gave no starts I would of rather done that.
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May 2024 by nightrangergirl
First I have to say....THIS IS A HORRIBLE LOCATION....SAVE YOURSELF DO NOT GO HERE!Morning staff is HORRIBLE . They required a $100 deposit! FINE GAVE THEM CASH! UPON CHECKOUT they wanted me to WASH THEIR TOWEL OR WOULD KEEP MY DEPOSIT!THEY DID! THAT IS ALL YOU NEED TO KNOW !SO IF YOU WANT TO WASH THERE TOWELS WITH OUT SOAP AND NOT GET YOUR DEPOSIT!THEN STAY THERE !Noteworthy details: Only one employee was Great there maids do not speak English! Management was horrible!PLEASE SAVE YOURSELF !!!!!!DO NOT STAY HERE!!!!!!!
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May 2024 by Miri Ram
I just called thinking that the comments were not true about someone nameHector and unfortunately it was right .. he was very ignorant in giving me information and not understanding what I was asking and as soon as I asked if his name was Hector he was like how do you know my name . Do not go here or mgmt should really get someone else other than him .. never been here and was just trying to get a room for the night and he was condescending. Will not go here ever or refer anyone to go . You would think since it’s located in Sugarland would be nice , but false .
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April 2024 by Joani
Waited one hour for someone to show up at the front desk and check me in called the front desk and phone just kept ringing called choice hotel and they called the front desk no respond, drove to hotel next door got a room while still waiting on the phone, for this front desk person to show.Terrible DO NOT waste your time stay somewhere else.
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April 2024 by William Stewart
Everything was great.
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April 2024 by Cakes By “JoeAnne” JoeAnne
I was extremely happy with this place the hotel was clean safe and comfortable! I was surprised for the price you can’t beat it !Rooms: The room was spacious and very clean! The beds was soft and blankets were soft!!
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March 2024 by Krystal Juarez
Locations and rooms are great. This is night number 2. No problems with service until tonight. HECTOR was so rude!!! If I was the problem… the staff before me would agree. This HECTOR was the absolute worst. I don’t like to bring up homophobia, but he was nasty from the beginning to the end. I know what it was. So it anyone agrees with treatment of OTHERS, then don’t come here. remember…. You have family that may be gay or lesbian. You wouldn’t want ANY of them to stay here if HECTOR is working
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March 2024 by Shay jackson
The staff is amazing ! Most of all Mrs Karla she is very helpful and positive. They're always cleaning and housekeeping takes pride in cleaning the rooms. Joe the manager is understanding which is great . Will recommendWalkability: Right off the freeway. Access to lots of food places and gas station.Food & drinks: Great places to eat near by. Bomb shells
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March 2024 by SLV
Best sleep in experience.
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January 2024 by Yolanda P.
Horrible place to stay and very dirty. My room had cigarette holes all over furniture, carpet was dirty and the bathroom needed to be cleaned. Went to the front desk and they act as if they don’t care about customer complaints. Please save your money and go elsewhere for better quality hotel.
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January 2024 by Jazmon Norsworthy
I have stayed at this hotel in the past and have never had a past due balance before checking out. I reserved again and was not told about any balance owed. They collected a 100 deposit and upon checking out they have a note saying I owe money and I’ve never had a balance because I booked online through Priceline always because it is cheaper. So I’m leaving town and they wouldn’t give me my money. I remember they charged my card after I left like a week later and I called them and talked to the manager and he said I didn’t owe him and he wasn’t sure why they did that. I’ve always been a good guest and paid. Although they allowed certain people to not pay I was never allowed to not pay past the same day.
