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July 2024 by R. Ali
Great experience nice staff
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July 2024 by Bryan Gamboa
If I could put zero stars I would! I see the manager of Ross being disrespectful to some of the employees and looks like she shows favoritism! She was also rude when I had questions about some products they had and was really rude!
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July 2024 by Ali Keshavarz
I know working in retail are hard but the lady in fitting room named Marcela was rude for no reason! Like if you don’t like your job that’s fine but bear with yourself. I asked for a taller stand for clothes so the dresses won’t get dirty when they try to count the numbers. She said it is better this way. I asked if I can hold it when try to count it and she said no. Hope they bring a taller stand as a solution.
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July 2024 by Robert Morgan
ROSS
12750 Fountain Lake Cir, Stafford, TX 77477
Today almost turned into a tragic day for me as I nearly lost my 9-year-old Boston Terrier, Woody, whom I see as a son. I was shopping at Ross for about 35 to 45 minutes, while Woody waited in my truck with the engine running and the AC on. Upon my return, I was horrified to find Woody overheating and going into shock because the AC had malfunctioned, causing the interior to reach nearly 100 degrees.
I quickly grabbed Woody and rushed back inside Ross to cool him down and get some water. Woody was struggling to breathe and his panting was erratic; he could barely stand, and his drool had turned into slime. I tried to keep him hydrated by giving him water and pouring it on him. Some customers noticed the severity of Woody's condition, which added to the urgency.
I soon ran out of water and asked the asset protection worker at the entrance if she could fetch another bottle. She immediately went to get one, while I placed Woody on the cooler floor. As she returned with the water, she paused to speak with another employee, who I assumed was the manager. The manager and another Ross worker, who was a cashier, followed her.
Despite Woody’s dire condition, the manager's focus was on the water on the floor. She stated, "We don't have a janitor to clean this up, and you will have to pay for the waters before you leave." Agitated, I asked the cashier for a towel and assured the manager that I would pay for the water. Frustrated, I confronted her saying, "What if this was your child?" The cashier said something to the manager in Spanish, and the manager walked away.
The compassionate cashier brought me a towel to contain the water around Woody while I continued to cool him. After about 30 minutes, Woody began to recover, and we were able to leave.
I want to express my gratitude to the Ross employees—the cashier and the asset protection worker—along with the supportive customers who helped save Woody’s life. However, I am deeply disappointed in the manager, who lacked empathy and prioritized potential cleanup and payment over an urgent medical situation. Ross should consider sensitivity training for their management.
While this experience could have left an entirely bad taste, the compassionate actions of the two kind employees are worth praising.
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May 2024 by Emily Linh Nguyen
Has good selections. Got great deal on high-end handbags and makeup. Staffs are nice and friendly
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May 2024 by Eric Molina
good prices
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May 2024 by Haley Acuff
One of my favorite places to shop. They have a wide variety of great items to decorate your house, get new kitchen utensils or pots/pans , great low prices on apparel and accessories.
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May 2024 by Manda Hess
Their fashion blouses are like something my great grandmother would have worn. They are poor options of fashion for women. Not everyone wears crop tops fyi.
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May 2024 by ar williamsjr
Couldn't find anything that I needed.
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March 2024 by Juan Manuel Torres
All good
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March 2024 by Thomas Martinez
Great value on clothes
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March 2024 by Samy Fernandez
The best ross in the city, very friendly, they have a lot of variety. The girl in the dressing room Ashley was very attentive and helpful.
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February 2024 by Enedina A Mora
Great selection, slightly disorganized, and no large bags
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January 2024 by Lucila Gomez
Laydis worst assistant manager need to be replaced your gonna loose sales and costumers
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January 2024 by zoila gomez
The worst I’ve been in this store has many workers and none of the are doing there job especially the assistant manger laydis she’s has no idea what she doing this store has been the worst I’ve been in you go in and really bad service don’t come here if your looking to look for markdowns this wont be the place they do it when they want not how they say it is !! Worst place !!!!
