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November 2023 by Anibal Ramirez
I had a phenomenal experience with Long's towing. My car was involved in an accident and wasn't drivable. My car was handled with care and there was no other damage caused by the tow. Brittany is amazing. She referred me to some great people I can talk to about our injuries and I am beyond grateful to her! I highly recommend them!
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June 2023 by Cole Sims
I start with I never leave reviews, but today I have time. The lady who answers the phone. Let me say she is completely rude and that's putting it lightly and her professionalism is a joke lol. She must really dislike her job the way she speaks and deals with folks. I really hope this finds her because boy does she need a hug lol.
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May 2023 by Si Le
People weren't kidding about the terrible customer service. Called to confirm location of the tow yard since they have 4 different addresses listed on business card. Customer service lady was extremely rude with an attitude.Service: Car towing
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May 2023 by Sharon Thorne Green
The owners of this company are rude and unprofessional. They took my vehicle from an accident, of which I had no choice even though I have AAA roadside, and refused to use my AAA information for payment even though they are an affiliate with AAA. Such a scam! I do not recommend this place for anyone. If I could rate this with a negative number I would. Worse than poor service.Service: Car towing
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April 2023 by o.
Let me start off by saying if i could rate it 0 stars i would. First, when i called attempting to retrieve my car the woman who picked up the call on the other end was just incredibly rude. I was being polite as she continued to respond very rudely. She was being prejudice towards me, and went as far as accusing me of having no insurance when i in fact did. The place is also advertised as being open “ 24 hours a day” , then she claimed they were close to closing. I tried politely ask what time they opened and she once again rudely answered. After I calmly asked why she was screaming at me she gave me even more attitude and went far as hanging up the phone on me. This business should we shut down ASAP there is definitely some illegal money grabbing practices going on here . STAY AWAY FROM THIS PLACE.Service: Car towing
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March 2023 by P
Let me start off by saying if i could rate it 0 stars i would. First, when i called attempting to retrieve my car the woman who picked up the call on the other end was just incredibly rude. I was being polite as she continued to respond very rudely. She was being prejudice towards me, and went as far as accusing me of having no insurance when i in fact did. The place is also advertised as being open “ 24 hours a day” , then she claimed they were close to closing. I tried politely ask what time they opened and she once again rudely answered. After I calmly asked why she was screaming at me she gave me even more attitude and went far as hanging up the phone on me. This business should we shut down ASAP there is definitely some illegal money grabbing practices going on here . STAY AWAY FROM THIS PLACE.Service: Car towing
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October 2022 by Brian Mouton
They will tow your car on Friday and refuse to let you pick up your car just to charge you for weekend charges that is illegal and they will be reported to the BBB and all local police departments they are bad for towing business and needs to be put out of service nowService: Local hauling
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August 2022 by Alannah Bennett
Called to get info to pick up a vehicle and was told I had to wait till Monday due to them having a family emergency… per TDLR states if you are open 24 hrs you must release cars 24 hrs with a one hour notice on google states they are open 24 hrs !!!
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August 2022 by James Pirie
Nice guy. Very helpful
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August 2022 by Eric Neighbors
Great service
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August 2022 by Marcela Dillard
This towing company is a profiteering business. Taking advantage of the working class people and I've been a witness of this for the past 2 years. During a time of hardship they have been disturbing peoples lives gratuitously. I live in The Lake Apartments and we have a Longs Towing sticker on our truck. We came home last night around 9pm and as usual there was no parking so we parked in visitor parking which all residents do when there is no parking availability. Long story short, they towed our vehicle claiming it had no sticker. Which it does and we have pictures, we also took picture of their ticket invoice which states they took the vehicle because it had no parking sticker. Now they won't release my vehicle to me unless I pay them for towing which they took without plausible reason. When I try to get a number to speak with someone in charge they are giving me the high ground and saying they don't have anyone I can speak with. Both the man at the storage facility and the answering service lady told me how this is not their problem, they are tired with no sleep and how they don't even have to be there. This business is going around scamming all these residents time and time again. I have several complaints from other residents, we have videos of this towing company damaging other vehicles with their inexperienced drivers taking vehicles without reason.
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August 2021 by Queen Gutta
The answering service is severely rude and DISRESPECTFUL I would NEVER do business with them.Service: Car towing
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August 2021 by Jovandia Mathews
Great service and quick response time.
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August 2021 by Elio Avisay Munoz Iraheta
They never answer.
