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June 2023 by Ariel Cohen
I am VERY DISPLEASED with this pharmacy. We do not live in Wylie. This pharmacy is reasonably priced. However, this pharmacy came highly recommended by the Opthalmology Office that my son is a patient at. My son is disabled and has to have a specific prescription and can not go without it. They do not communicate, the “manager” is not personable, they do not return phone calls but definitely charge your card for a prescription that is never delivered. Prime example would be i called on Monday 6/5/23 to refill my sons medication. I called today 6/7/23 for an update on when it will be delivered. I was told by the “manager” who states she doesn’t recall speaking to me that the delivery person would be here within the hour. That was at 11:00 am. At this time it is almost 3:00pm and still no prescription and no contact. My debit card was actually charged 6/6/23 when in fact i was told by Daniel they don’t charge until it’s out for delivery. Which would have been today 6/7/23. I do not advise anyone to use this pharmacy if you value good customer service. VERY DISSATISFIED!!
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February 2023 by sid p
Called two times to get prescription delivered. It's been 5 days now and still haven't got delivered. No one pickup the phone when you call too.
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November 2022 by Sakda Maokosy
Reasonable price, but delivery service sucks.. prescription was to be delivered Thurs, then they say Friday and nothing is delivered. Called before 5pm closing time and no one picks up. And of course they are closed during the weekend. My daughter needs her eye drops and can't afford to go without it. If her eyes get worsen and it's due for lack of eye drop medication there will be legal action.
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October 2022 by Emmanuel
I am impressed with the quality, caring and loving type of service that the pharmacist and the manager deliver to their patients. I called them regarding a chronic post nasal drip situation with my daughter and within a few hours, I was served and my child was well!! HIGHLY RECOMMENDED
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October 2022 by Josh Finkelstein
**Edit**I wish 0 stars was an option. I called around 11am to have them cancel my prescription so I could send it to another pharmacy, the pharmacist told me he would. 4 hours later my other pharmacy calls and said it still hasn’t been cancelled. I then sat on hold from 3-5pm no answer, no calls back. Insanely frustrating pharmacy and near impossible to get ahold of them.They lied to me about the availability of my prescriptions to the point they expired. My next script was automatically sent to them and after trying multiple times to contact them and always being on I still have not been called back but they did charge my card.
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September 2022 by Jackie Rocha
I love this pharmacyExtremely friendly staff and very good service!!!I highly recommend it ⭐️⭐️⭐️⭐️⭐️
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September 2022 by Nicole Zaruba
The pharmacist is very nice! Sometimes they have the door locked even though they are open...no problem though! You can peek through the glass in the door and see the pharmacist hard at work. Just knock on the door or give them a call and they will come let you in and get your prescription to you! They are so much more personable than the big pharmacies where you wait forever in line to get your prescription!
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September 2022 by Lorena Gutierrez
Update after calling at 9 am and being on hold someone finally answered after 50 min. Apparently it was over looked and didn't get out but was told they charge prior to making compound witch is a lie because last script wasn't paid until it was picked up. Conveniently they said I would get it today after 5 which is after they are closed so can't call if it's not.2nd time using this pharmacy by lack of option not by choice. 1st time took almost 1 week to get my daughter's eye drops. Yesterday 8/5/22 I spoke to someone at 10:03am and said they were working on her script. Our Dr states that they deliver and to ask about it because she herself uses them. So I asked and they said it was free deliver. I requested they deliver and asked when we could expect them they said "today after 5/6pm" so I paid over phone and told them we'd be home. Nothing showed up, no communication, but they did charge the cc for the script. Had I known they weren't going to keep their word I could've made other arrangements and would've had the script already. Very unprofessional may need to talk to Dr about other pharmacy options.
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June 2022 by Ramu Kedika
I used this pharmacy as a customer. As a physician, I was so impressed by the quality of care delivered by this pharmacy.
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April 2022 by Brian Howard
We called in a prescription, and they knew we were on our way from McKinney, yet they locked the doors before 4, although they close at 5. That takes a special kind of heartless individual. Y'all are trash.
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October 2021 by Advent Roofing And Restoration
Crossroad is great! A friend of mine recommended them to me and I have been extremely happy with their level of service. They went out of their way today to resolve an issue that wasn’t even their problem. With a pharmacy at every corner, their service is what truly separates them from the crowd. Big thanks to the folks at Crossroad!
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August 2021 by Good Faith Home DIY
Very poor customer service. I don't understand how other people have 5 stars. May be Samuel is just overworked and unable to handle the caseload of the current demand. I had to wait about two weeks for a compound drug that i needed so bad for my eyes. Then i needed the info if the eye drops to submit a claim to my insurance because I had to pay it out of pocket, is been three weeks that i sent him the form, and I'm still waiting. Definitely not the norm for today's standards.
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July 2021 by Debbie Van Allen
Always accurate and on time. Thank you
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June 2021 by John Dupree
This is a small pharmacy, which I like and the pharmacists are extremely friendly. Very helpful when I have questions. Thank you for what you do.
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May 2021 by Courtney Sanders
Crossroads Pharmacy is outstanding. Samuel readily goes above and beyond to provide exceptional customer service. Because I have several autoimmune conditions, identifying fillers, capsules, and other ingredients that won't cause an allergic reaction can be tricky. Samuel is an incredible problem-solver who persevered through the challenges and has successfully solved the puzzle. His knowledge, tenacity, thoughtfulness, and great communication skills are a source of tremendous reassurance-- and his radiant positivity and optimism are a dose of pure sunshine!
