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May 2024 by Donald Barnes
Great service
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May 2024 by Roshan Naphray
Amazing service! all the ladies were helpful, and professional and explained everything in a way I could understand. Keep up the good work!
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February 2024 by W D
I've been with Amy Kaplan for several years. I only have a rental insurance policy with them but they treat me like I have the biggest insurance policy in the world.
Phone is answered properly and professionally and all questions are answered.
Heck they even take him time to remind me of billing statements coming due!
I highly recommend Amy Kaplan State Farm !
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February 2024 by Dina Hensarling
Amy is my go to person!! I just love her. ❤️ thank you for all your help thru the years
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January 2024 by Roger Sutton
They are very helpful and assisted with getting all of my coverage transferred from Arizona.
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August 2023 by Bobby Murrell
The best friendly folks in springtown...
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July 2023 by Scott Bennett
Great local people!!
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June 2023 by Serinity Pruitt
Payton is always super nice and helpful every time I call!! Definitely recommend issuing this State Farm, I’ve moved all over the place but stay with them :)
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May 2023 by Jessie J.
I've been with State Farm for over 7 years. Find yourself another agent! Amy Kaplans will not service you! Amy Kaplans office has been by far the most inconsistent/uncommunicative agent I've had yet. I've been with them for about a year now. It feels like almost every month something is going on with my bill, and I have to call and get it situated. What's encouraging me to leave a 1 star review is is absolute lack of communication on their end. When I started my policy here, I initially only had one car on my policy. Then at the start of this year (23) I added an additional vehicle. It was only about a month I had 2 cars on my plan. I was never told because I had two cars on my policy that added a "multi car discount" onto my policy making my rate cheaper. At the end of January I took off one of my cars leaving only my truck on the policy. When I did this they never informed me that this would take that discount off making my rate more expensive. It's been about 4 months since I changed the policy and this month my bill went from $120 (full coverage) to $180. When I called to see why she told me I was no longer eligible for that discount AND they were going to back date my policy since I went about 4 months with that discount. This was NEVER communicated through out the process. This is not a good building block to build a relationship with a client that pays your bills. $60 is quite a significant jump when you are on a budget. I feel like this is a bad representation for a company and has put a bad taste in my mouth towards State Farm. I have switched my agent and will be looking around for a new provider. I'm quite disappointed, especially since I've been with this provider for so many years.
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February 2023 by Lindsey Brown
Always helpful and answers my questions I have! Thanks for taking care of us.
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September 2022 by 4x4 Mama
Bailey is always wonderful!
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September 2022 by Jake Martens
Great customer service! Pete is awesome!
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September 2022 by jeanie rooks
Pete was helpful and efficient, professional and knowledgeable.
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September 2022 by Katheryn Ables Texas Realtor
Nice people
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July 2022 by Tammy Eckard
Pete was very polite. He answered every question we had. He didn't rush through anything. He explained everything and was thorough.Thanks
