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June 2024 by Truc Nguyen
If you know exactly what you need and what aisle. Go.
If you are are looking for assistance. Don't bother. Sit at home and wait for CVS to open.
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June 2024 by Brian Nichols
I can see from my experience why this place gets so many one star reviews . I was dropping off some old prescription bottles and expired prescriptions because it was the only pharmacy in the area that would take them . I asked them a question and they were very rude and condescending . I recommend another Walgreens location or even another pharmacy .
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April 2024 by Yousif Sabah
What a Nasty place. This wallgrens farmcy is the most horrible Wallgreen I have ever visited. So slow so unprofessional and big cheaters!!
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April 2024 by Tim Faulkenberry
Most recently spent 15 minutes on hold for the pharmacy before getting frustrated and hanging up. Employee would pick up the phone when it rang and put it back on hold every two minutes. My family of 6 and I will be using one of the other 10 pharmacies with a square mile of my house from now on. Not to mention how often they can’t fill a prescription. Too much frustration to continue to patronize this establishment.
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March 2024 by Briget C.
Due to our experience with this location and the escalation of the issue we had due to their purposeful errors, and blatant misinformation they gave- we will be contacting the Texas insurance commission as well as the federal trade commission. Certain members of this locations pharmacy staff and manager Ahmed are incompetent and should not be handling patient information, nor filling prescriptions. My husbands RX faced a 4 week delay due to their incompetence & lack of concern. Staff here will ultimately submit prescriptions incorrectly to the insurance, and then blame the insurance for the denial. 4 weeks it took us to get ONE prescription filled- all bc of their incompetence, and lack of desire to help their customer. We had to do the legwork to uncover THEIR mistake- and the insurance explained fully it was due to the way it was incorrectly submitted. The only reason we had the RX sent here was bc no one else had the medication in stock, but we will NEVER return here. They outright lie to their customers stating they don't have something when they do, blame the insurance for their mistakes- and went as far as to say we could "only" fill our RX at one specific pharmacy (BCBS PPO plan) which was a lie- it was all submitted wrong by staff. They never offered to apologize when it was explained to them what happened, never took accountability for their error & were completely inconvenienced with their customers. We even spoke to the store manager Sherry who tried to help as much as she should- because Ahmed and his staff simply didn't care that it was their fault & made no attempt to right the wrong. They took it one step further when my husband picked up his prescription that was finally filled- and asked for his ID, but he was never asked for his ID when he picked up my same exact RX a few weeks prior. I went inside to inquire as to why they asked for his ID- and the manager Ahmed showed me the binder that names & RX into are taken down into- and I informed him that my information was never asked for when the same RX was picked up prior- he had no excuse other than to say it "should have been.". It was a HIPAA violation to expose that binder- I work in the medical field & informed him of his violation as to where he scoffed & downplayed his error. Protocols are not being followed, and they are cherry picking customers they feel are a "problem" to get information from -which is also discriminatory. We fully plan to contact the insurance trade commission & have this location investigated for violation of HIPAA & privacy practices violations. Avoid this place at all costs if you can. I'd rather go without medication than to give this place the business it doesn't deserve with their horrific lack of customer service and patient care.
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February 2024 by Amaan Chaudhry
Respectful Staff!
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February 2024 by CJ Young
They straight up lied to me about having items in stock. The website said they did, the store had them in stock, but the employee immediately denied having them in stock without even looking. When you tell someone something you know isn't true, that's a lie. Don't lie to your customers.
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January 2024 by Amargosa R.
THIS IS A LETTER MAILED TO Customer Relations, Walgreens Co., 108 Wilmot Road, MS #2002, Deerfield, IL 60015: You need to FIRE all in charge at your store located at 7304 Louetta Road in Spring, Texas. They seem to be OK with LONG LINES, both at the Car Window and Inside. The apparent Head Pharmacist is Stupid and HATES White People. The incoming Phone system is also Nuts and almost impossible to Navigate. I also get calls from the "auto-call system" claiming that a medicine is ready for pickup, but then find it is the wrong medicine, or that nothing was ready. I take four blood pressure meds, and they were all prescribed by the same doctor at the same time. But every time I go to pick them up, only three are ready - and they claim I must come back in 30 days for the NIFEdipine ER 24Hr. I told my doctor, and he said to "have them call me and I will straighten them out"! But the stupid, incompetent bums won't bother to make that call. This has been going on for 8 months now! EIGHT MONTHS!!! Today I went in to pick up that NIFEdipine, and had to wait 30 minutes for it to be filled. I was charged for a 90 day supply (90 pills), but when I got home, the Dumbo gave me only 30 Pills! The average customer comes in shaking their heads, and leave cursing!
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December 2023 by Brook
Make appointment for vaccination and still made to wait 30 minutes. Should have went to Costco.
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December 2023 by William Clemons
2 stars bc i dont mind this place, its just nobody who ever worked there has ever stocked the drink fridge in the last 8 years.
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October 2023 by Amanda Wagner
Pharmacy is horrible. I can’t get a simple antibiotic prescription. I’m told to come back over and over. I had to wait several days and I needed my prescription for my son’s ear infection! Months go by and I try to get another prescription here for myself and I have the same exact issue! On day two now of waiting. People are rude that work there too. I’ll be switching pharmacies next time.
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October 2023 by Rod H.
It seems like the corporate heads who are actually in charge of the Walgreens have expertly established a system of cutting costs and hours for so many workers that it results in a incredibly shortened staff that is incredibly overworked. In which those employees get all the brunt of the disgruntled customers. I wish these complaints were reflected on those who are actively in control of the system and not the overworked employees. I actively hear customers complaining about the lack of proper management and staffing for their employees. Again I don't think the staff has a "lazy" or "disorganized" problem. They have a management problem from the top.
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October 2023 by Amira Orales
If I could give this location a 0 I would, before it was good the workers would be on task and quick. Now they are all so slow, always talking and let’s not talk about the pharmacy. Always takes longer than 30 minutes to drop off and pick up. This location went very bad, these new kids don’t know how to do their job. The manager seems to be irritated all the time, I would too with these these kids working, bad costumer service.
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October 2023 by Gregory Ory
Waited 2 weeks and 4 phone calls to find out that they can't fill my prescription because of the distance between my doctor and the store.... which is only 2 miles away... Still waiting to speak to Amaud the manager. First 2 times I called they said it was an issue with my insurance... I explained both times that I was using Good RX coupon. They said it wasn't in stock and needed to order. Waited 3 more days with no update...called again #3 they said they had it in stock and would be ready at 6pm the same day. ..no response. Call #4 Shalandra explained it can't be filled because of distance from the doctor to store...WHAT DOES THAT EVEN MEAN!!!!!?? Garbage service!! NO communication. Do not... I repeat DO NOT USE THIS LOCATION .
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September 2023 by Zaira Rodriguez
If I could give this location a 0 I would, before it was good the workers would be on task and quick. Now they are all so slow, always talking and let’s not talk about the pharmacy. Always takes longer than 30 minutes to drop off and pick up. This location went very bad, these new kids don’t know how to do their job. The manager seems to be irritated all the time, I would too with these these kids working, bad costumer service.
