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July 2024 by Rourke summerlin
Won't answer the phone
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January 2024 by Brandon Toth
Fast and easy
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September 2023 by matthew hubbard
Terrible pharmacy! Lines out the door. Prescriptions takes hours, sometimes days to fill. Im told online my prescription is ready only to stand in line for 30 minutes to be told to come back in an hour! While in line other patrons are expressing the same issues. Do better CVS Pharmacy.
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July 2023 by Dayton S.
Like others have stated, if I could I would put 0 or negative stars. Do not try to transfer your medication to this pharmacy
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March 2023 by JJ R.
I would rated 0 but it won't let me. Pharmacist here is joke. They don't care about people. I rush to get my meds after getting the text at 5:50pm. I needed my meds but was going to get there at 6:01pm. Called the pharmacist to ask if she would wait 1 minute for me but informed me she couldn't and to just go refilled it at the college park 242 Walgreens since they are open 24/7. I ended up making it to the drive through at 6 but it was already close. This is the worst pharmacy experience I have ever had. I will never come back to this store ever againEven if it's the nearest store. Actually I'll take my business to CVS. Doesn't make a difference now in days.
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January 2023 by angel
If they don't carry your medicine they won't even try to check around the other Walgreens to see who does... They go the easy route and order from Cardinal for the next or 2 days or even next week due that they forgot. If you need an authorization with insurance you have to call them and remind them. You have to call many times to get stuff approved if there is an issue. Is always something ? No organization at all.
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December 2022 by Mark J.
I set an appointment for my covid booster arrived 15mins early checked in and I'm the only person waiting a shot , yet here I am 30 mins after my scheduled appointment with no sign of me getting the shot . I used CVS prior and it was a breeze I only give Walgreens ago as it was close to my house and slots available to my schedule I would not recommend booking appointments for shots here unless you enjoy wasting your time . I did complain after 30 mins and it coming!!
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December 2022 by Alexis C.
If I could give negative stars I would. This is the worse place to come for your prescription. They're always out of medication and the pharmacist is a complete idiot along with some of her workers. They question you because you moved your medicine to their pharmacy which was closer to where you moved to and tell you that it is not allowed. Aren't all Walgreens connected ? It's not like someone is going to want to drive an hour to get to medicine they can get 5 minutes away. Apparently they also don't know when they need to order new medicine as they're out of everything all the time. They must need new management in there as they don't know how to run their pharmacy at all.
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November 2022 by Karen P.
I rated this business a 1 star because I could not submit my complaint without any stars or give a negative rating. If I could, the rating would be -5 stars (for not knowing the proper procedures for transferring prescriptions, not knowing that not everyone has the same medical cards, providing incorrect information and mistreating their customers and not contacting me as she stated they would when the prescriptionwas ready). I had to unexpectedly extend my stay in Texas and needed a refill for my diabetes medication.. I spoke to Latrea (sp?) in the pharmacy and she instructed me to have my pharmacy in California contact Walgreens to temporarily transfer my prescription and they would text me once the prescription was ready. That was incorrect, Walgreens was supposed to call my pharmacy so I contacted Walgreens gave them my info and the pharmacy info. After 6 hours Walgreens did not respond. I confirmed with my Pharmacy in California that they transferred the prescription as soon as they were contacted by Walgreens and my cost would be $18.32. After another 90 mins. I went to Walgreens to check on my prescription and was told that the transfer paperwork sat on the Pharmacist's desk all day so I waited another 20 mins. for Walgreens to flill my prescription. Latrea asked for my prescription card and I gave her the ONLY card I have ever used for my prescriptions (and had previously used at Walgreens) but she said it was not a pharmacy card (I was not aware of such card). She informed me that I was not covered in their area therefore I could not pay for/receive my prescription, which made no sense to me because I was going to pay for the prescription, I was not asking for free meds or even to pay my copay. Needless to say, we got into a heated argument and the heifer threatened to call the police on me. I threw the pills at the wall, and paid for my other OTC meds at the front regisyer and left. I called back to talk to the Pharmacist to ask why and they left me on hold until they closed. All of you incompetent Walgreens pharmacy employees on the evening shift at the Rayford location should receive additional training and should learn how to treat people without making petty threats. I will make an official complaint with the corporate office.
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July 2022 by Kynlie B
I will never use this Walgreens ever again. This is the fifth time I’m having to go with out a prescription because they refused to tell me it was out of stock or ready for pick up. I sat on the phone waiting for them to answer my call for an hour only to have them hang up on me twice. The pharmacist here are very rude and lack customer service skills. Don’t waste your time and energy here.
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June 2022 by K B
I will never use this Walgreens ever again. This is the fifth time I’m having to go with out a prescription because they refused to tell me it was out of stock or ready for pick up. I sat on the phone waiting for them to answer my call for an hour only to have them hang up on me twice. The pharmacist here are very rude and lack customer service skills. Don’t waste your time and energy here.
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June 2022 by Laura R.
Ordered photo book online and picked up in the store. Didn't realize it was just a cut and paste. For the cost, I thought there would at least be lighting adjustments or enhancements. All the photos are very dark and very blurry and they are not centered on the page. If you order, understand there probably won't be anyone doing any quality control.
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March 2022 by Mike T.
Been a customer here for 10 years and I can no longer receive prescriptions on time and have had to drive to other locations to get my medication even though I requested a refill a week in advance. Will be finding another pharmacy.
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December 2021 by Heather V.
After placing an online order at 9:41am, I waited for my confirmation email to pick up my order. The email never came. I looked up the status of my order through the email and it said it was ready for pick up. I arrive at the drive thru and am told I need to "check in" on the app. I search the app and there's literally nowhere to check in. The lady (and I use lady very loosely) at the drive thru can't and won't help me. I look up my order and now it says it's "shipped." The lady at the drive thru again says I need to check in. I said, WHERE? I'm at the store. I'm here now checking in WITH YOU. She says, you have to call the store and let them know... "that's how curbside works." I had to put my window up at this point because jail is not for me. I call the store and the lady at the front has an immediate attitude saying I need to drive around for curb side and not wait in the drive thru line because there will be other customers waiting and they will be mad. I said, I am a customer and I am mad. I asked her to check to see if my order was even ready but she said she couldn't because she had to get off the phone. This is the most incompetent group of employees I've ever encountered.
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October 2021 by Annie Smith
I have been dealing with Walgreens for years. They are very helpful in getting my prescriptions ready. Sometimes they will call and help me manage my health and prescriptions needs.
