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March 2024 by Janetta Irvin
Acceppted all applicable fees for application process. I provided all information to get ahold of the hr department to verify my employement even providing my managers contact information. The office advised that they could not cerify employment bc my manger would not provide an email address. After speaking with HR at my job the complex never even reached out to complete an employment verification. When i asked the apartment manager why my employer had not been contacted she laughed advising that she should not have to contact HR to do employment verification. When i asked for a refund (after being advised that the fees were refundable) the staff ghosted me never returning any calls or emails. Staff is super unprofessional.Don't waist your time or money.
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March 2024 by Jane Brown
Worst rental experience ever with useless staff! They are nice when trying to get your money but so rude and useless afterwards. I couldn't leave there fast enough! Horrible leasing staff. Got my car towed even though I lived there. Old and dirty HVAC system in unit. Had to suffer through living in an apartment with poor air quality that left a gray residue on everything in the apartment. Leaking ceiling every other month. Staff also tried to charge me excessive damage/repair even though I left a clean apartment better than the condition they rented it to me and they were going to renovate the unit anyways. Good thing I had pictures of the condition i rented the place and proof of how I left it. It's truly criminal what they are doing. Do not recommend unless you have ABSOLUTELY no where else to go and even still I'd say try somewhere else. Make sure you document EVERYTHING at this place because you surely will pay for it if not.
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March 2024 by Braxton V
Nicole has been extremely helpful with the entire process so far. She has made this process very easy and I look forward to moving into the complex!
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February 2024 by Antonio Wilson
They were all about making your visit feel like home
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February 2024 by Samonei King
In love with this property. They have valet trash, year round pool. Open kitchen, bunch of closets through for storage as well as storage on the balcony neat. This property has washer and dryer included and a bunch of closet space.
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February 2024 by Kurt White
My previous post about my moving in experience… this is an update. February 01,2024 due to the high tension between myself and the leasing office staff including manager….. I came to realize from the vibe n low level of professionalism received, that they’re either racist or have no customer service training on how to deal with customers (tenants), ONLY ONE staff member that was ok, she did her thing…. Wasn’t ask that great but I prefer go to her if I needed anything.Maintenance on the property is very very very very bad, but there’s this one guy JASON, he’s a live saver, I think he needs to be a manager in the maintenance department and hires who he think are qualified for the job bcuz these “so called maintenance” don’t know what they are doing.Jason have to going over their work and that’s unfair for both us tenants and him.Jason I thank you, you’re only human and you are doing your best.The owner of Pines of Spring Rain….. you need to go back to the drawing board and find better human beings who ARE qualified for the positions.You can keep Nicole, she’s ok.Hence you need ground keepers as well
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February 2024 by Joselin Garcia
Showed up to our scheduled tour and Destiny assisted us promptly. She was very helpful and informative when discussing the application process . Overall a very pleasant experience, despite the gloomy weather .
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February 2024 by R Walters
They act as if they are a high rise apartment downtown. The i applied, took them all week to deny me. Told me my credit and job was fraud and it is NOT! Biggest waste of time and money ever! i would give no stars if i could
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February 2024 by Tashana Thompson
If I can give a 0 I would this is one one the worst customer Service encounter I’ve ever experienced and I’m in customer service I was hoping to move here and really be comfortable and happy enjoying my new home but being here just 1 week in it’s been one thing after another and no one seen to care about making sure these apartments are walk through and ready to live in I moved in and there was so many things wrong with the units I was told I have to put in a work order and I’m a new tenant I honestly wish I had a do over because this would not be where I choose to live viewing the model every one was nice until you sign the lease I’m from out of town and wasn’t expecting this treatment my toilet water been running since I move the microwave i have in the apartment is old and dirty i don’t even want to touch it in there are so my problems with the apartment and the leasing office is no help when I when there I was told it’s due to new maintenance company there is no prioritizing tenants as I see at this point I’m so uncomfortable
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February 2024 by Ada Reyes
Very friendly and helpful.
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February 2024 by Sincerelyy Tabii
Nicole helped me with touring the apartment, she’s very informative. 4-Stars just because I do not live there, but the experience was terrific. Nice area and community, looking forward to moving there!
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February 2024 by Cherry Simons
We love the atmosphere of the complex and the apartment that we looked at was very nice.
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January 2024 by Shon Moore
Yeah I already see this place about to be hell…it’s very unprofessional to kedge people not knowing if they have a place or not I have to be out of my current place by next week and I still don’t have an approval or denial from this complex….definitely a bad taste in my mouth it’s been almost 2 weeks I applied but they took my money IMMEDIATELY…they didn’t have that debit waiting …UPDATE: they DENIED me because of my review I left before getting APPROVED…
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January 2024 by Joe Gilbert Colunga
I was attracted to this place because of all the trees on property and the option to include a garage. The apartment interiors are actually nice and modern, though I wish the painters had been more careful as there is still paint sprayings and splatters on the floor that I don't risk removing without damaging the floor. In the few months I've lived here, I've had a couple plumbing issues. The first was taken care of immediately to my satisfaction the day after Christmas. It was an emergency and was treated as such. The second one took some time to get it looked at going through the appropriate channels (the app, phone messages to the office, even talking with someone at the office). Unfortunately it occurred just before the freeze and the staff was prepping the complex for the freeze. I was told it would be prioritized after the freeze. I agree it wasn't an emergency but it was an inconvenience. After the freeze, I went through the appropriate channels without acknowledgement. I called one morning and to my surprise, the agent I'd leased from - Destiny - answered the call. I hadn't seen her in months and assumed she no longer worked here. I explained the situation and she got it handled that same day to my satisfaction. My apartment is once again fully functional and I'm back to enjoying living here. If you decide to consider checking out these apartments, do yourself a favor and make an appointment with Destiny. She seems committed to the tenants and the property. When I leased, I explained to her I hadn't lived in an apartment in over 30 years and getting an apartment had changed entirely. I'd always rented in Montrose and River Oaks and always dealt with an owner for whom a verbal agreement and a handshake sufficed to close the deal. This was a whole new ball game so she was patient and helpful with me and responded to all my inquiries in a timely manner. I really felt welcomed. And now, her immediate action on that plumbing issue demonstrates she cares.
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December 2023 by Albert Lansana
Amanda is the worst person I have ever dealt with. She's mean and evil. She treats her tenants very very bad.Very very bad place.Fifty place.Thirty place.They force people to move out to other units just because they want to do remodeling.I moved out by the end of September.Today collections people calling me that I owe 289 for utilities after paying everything before I moved out.WHAT A BIG SCAM.Don't move here.Not worth it.You will regret it.
