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August 2023 by Google user
Absolute joke. The most unhelpful staff I've ever encountered. I broke my iphone screen and pay insurance. They sent me to a repair shop without twlling me I needed to file a claim, something they should have helped me with, and neglected to tell me find my iphone needs to be turned off too. I am cancelling all of my services with them first chance I get. This has been a horrible experience.
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June 2023 by Richard James
What a great crew! Heather and Pablo were awesome. Helped set up my phones and kept me happy the whole time
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May 2023 by Christopher Buckles
Horrible, tried to return a Samsung 21 sixteen days after buying it bc i was out of town on a business trip, 1 day later then their policy and they wouldn't exchange it, had it in a waterproof case, no damage barely used it bc it was such a crappie phone, zero customer service
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March 2023 by Edgar Guevara
Went in she was helping me then she left to help another customer and we been with tmobile for years . Worst customer service .she left since we were just putting a free tablet on our line will never go back
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January 2023 by judy luce
Have been with Sprint since 1990 now T-Mobile. They care about their customer's, answered my questions about my Tablet and offered me a newTablet free of charge because mine is outdated and for being a great customer for 32 years. Will be picking it up after the New Year.
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December 2022 by Mary Wood
T-Mobile has always sought to understand problems when they arise and work like the dickens to solve them... regardless of what kind of problem comes up ... billing or techical!
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November 2022 by Lisa B.
Came into the store, and it was in and out -- an absolutely painless process... I was not expecting that! lol... I was assisted by Burt R. And he was able to switch my billing over to business and help me with a couple other things, and I was done in 15-20 mins..And he went out of his way to help me with the business billing.. If only every other business was this efficient / streamlined.. thank you Burt for your help!
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November 2022 by Matal Mural
Really bad customer service! Came here to ask few questions regarding switching device. A lady with her coworker tried to make fun of me instead of answering my questions with respect as it supposed to be. I’m not specialist in this area and expected a good advice, not that feeling that they gave me. These kind of people should not work as customer representatives, they should learn how to treat people with respect! Horrible, not respectful customer service!
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November 2022 by Shrikant Lakhia
Our salesperson, Thalia was very helpful and explained all the plans/phones thoroughly.
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August 2022 by Tiffany Staten
Burt was very personable and helpful. Brief interaction with other team members and they were all nice. They seem to enjoy their job! Store was clean and welcoming.
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July 2022 by Stacey F
Bri Mathews at this store is AMAZING! In about half an hour she was able to get my issues solved ongoing for months that other T-Mobile reps could not solve. Bless you Bri!
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July 2022 by Carrie Johnson
Enjoyed my visit they were very nice and helpful. I told them that I will come to them for now on.
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July 2022 by Retta Brandon
Greg is the T Mobile rep who cares about you the customer and that you are satisfied with T Mobile.
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June 2022 by Jessica G.
I want to give Greg a shout out because he helped us this week and was so kind and patient. He answered call of our questions and got us what we needed at the time. The other staff was kind and helpful too. Don’t avoid going to places just on reviews alone. We had a good experience. 100% recommend. This will be our go to store!
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June 2022 by Skylar Youngbloodd
Wonderful service, such a great team here. Lee and Greg solved my problem quickly with exceptional expertise ☺️ Thanks again!
