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June 2022 by Bo Lo
Very unsatisfied with the work this repair shop gave me. These people are some of the biggest scammers in town. They’ll lure you in with low prices and polite service assuring their work is remarkable. They will definitely give you the exact opposite. I sat in the shop while my phone was being repaired only to witness customer being lied to over the phone. One customer came into the store to pick up a tablet that she was told was ready for pickup the day before. When she arrived she was told that they’re still waiting on a part that in so many words, they broke! He informed her that he had the replacement part in route. When the part for the ladies tablet came in he slipped up and told me that the part wouldn’t work for her and she would probably have to order a part he located on Amazon. Like really!? He finished repairing my phone and encouraged me to leave a good review on google for them. I’m so glad I didn’t leave a review until now. My phone is pretty much in a worse condition than when I brought it to this shop. They repaired my screen and the back of my phone only to give me back a useless phone. My camera shakes the whole time when trying to take a picture, the vibration doesn’t work at all, my screen touch works when it wants to, my phone freezes up randomly and the battery will not hold a charge. I’m going to have to take my phone to another repair shop so the money you think you will be saving here you will end up paying double if not more to take your item somewhere else. I’m very disappointed that I saw all these red flags and still paid for this poor excuse of a repair. I will never recommend anyone to go to this store and I’ll be contacting the BBB so we can get these scammers out of business. SAVE YOURSELF THE HASSLE!
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December 2021 by Anemona de Luz
DO NOT TAKE YOUR PROPERTY TO THIS PLACE IT WILL BE STOLEN. LOOK AT THE CRACK LAB they renamed it to try to boost their reviews but it is all a SCAM. I have been trusting and hoping the guy would keep his word but he hasn't. Now after 2 months he's blocked my number and can't even reach out. At this point he's stolen my tablet and I will be forced to take legal action. I saw another person is going legally as well. If you are this person please contact me and we can take action jointly.
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November 2021 by Mykaela Rangel
This place is an absolute joke. Believe all the negative reviews, I’m pretty sure the 5 star reviews are fake. Also, the business hours are just for show. The employees are never at the store, if you want someone to be there you have to call and say you’re coming in, then give them 30-45 minutes to drive to the store. In the middle of the day, during business hours. Took my PlayStation here to be repaired, was told it would be 2 days. On the second day, they hadn’t even looked at it yet. We texted and called the owner every day, and on the rare occasion that he actually answered, he would say “it’s still not ready” with no explanation. We were polite and patient despite his attitude. 3 weeks of him dodging calls and ignoring texts later, he finally tells us he ordered the part needed for the repair and it would take “7-21 days” to arrive. He gave us so much attitude just because we wanted him to be straightforward about it and stop trying to scam us. So we waited another 3 weeks. Still, no word from him. We finally got tired of waiting, and after reading more reviews about the owner keeping products and claiming they were stolen, we told him we would pick it up, fixed or not. He wasted 6 weeks of our time only to not even fix it.
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November 2021 by Pearl Wilkins
DO NOT COME TO THIS ESTABLISHMENT. My sister took her phone and my nieces IPAD to be fixed by “professionals” who then told her that her items were stolen from their establishment and will not reimburse for their responsibility!
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November 2021 by Shay
SCAM!! Stay far away from this place. The owner will claim that your items were stolen then refuse to reimburse you. AVOID THIS SCAM OF A BUSINESS AT ALL COSTS.
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October 2021 by Leoshay L.
***Beware**** this place is a scam!!! They will claim your items were stolen and then never reimburse you. WOW. I wish there was a way to leave 0 stars. Do yourself a favor and RUN FROM THIS PLACE. The police are involved but it's so unfortunate that places like this still exist.
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September 2021 by Lisa Hunter
These 5-star reviews are FAKE! I called and spoke with a person on a Friday evening to confirm price and location. Went to the store the next day, WAY after opening time [as posted on site/Google/business door] and no one was around. Called several times and of course, NO ANSWER. Left a message and guess what... NO RESPONSE!
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June 2021 by Kristan H-L
Great experience.. I was very happy with the full repair of my cellphone. The glass was shattered, and now looks brand new.. highly recommend..
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June 2021 by William Herritage
This is not a professional business and you should not waste your time or money here! I just got back from an iphone authorized dealer and they showed me how the \"repair\" this store did was done complete incorrect. Back in june I took my iphone here to have the front and back glass replaced. We agreed to $300 cash or card and the repair would be done by 7pm that evening. When we showed up to pick it up that evening the store was closed early and he wouldnt answer our calls to the cell phone he provided. The next day he texted and said to meet at the shop at 10am. We got there and waited outside with other customers until after 12pm for him to get there. The entire time texting \" I am almost there\" Once this winner finally got to his shop he told us he would only accepted cash. At this point I was pretty mad and argued with him about how unprofessional this entire experience was. We then went and got cash from an ATM paid for the phone only to have this dude text me for multiple days saying the cops were gonna come to my house for harassing him. ( I still have the texts). Now almost a year later I took my phone to an authorized dealer because it wasnt working right. Turns out I paid $300 for a repair done wrong! There are 100's of legitimate businesses to get a phone repaired. Please done get scammed by this terrible place.
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June 2021 by Brisa
CHECK HIS YELP REVIEWS BEFORE YOU GO 08/02 First went to get the charging port for my iPad fixed which took a couple days. Once I got it back I noticed parts of the screen didn't work which wasn't a problem before. Then they texted me claiming the charging port burned a sensor in the tablet and it was gonna cost another $38. Keep in mind in that same text they said and I quote, \"We changed the charging port that works fine.\" After arguing and paying for the sensor change we came back home with the iPad at 1% and we noticed it wasn't charging at all anymore. We went back today and were told we need a specific charger to charge the iPad which didn't work either. How does that make sense? Even when I was told the charging port works fine. The owner had a bad attitude about the whole situation too. Would not recommend this place to anyone. 08/03 That was my original review. We went back to the place and demanded we got our iPad fixed the right way because we paid the money to get it fixed and it supposedly had 2 months warranty. They put the owner on the phone and he kept trying to blame the problem on us. He said if the review didn’t get taken down he wouldn’t do anything to fix it even though we paid for the iPad to get fixed and it had a warranty on it. I work in the customer service industry and I would never to talk to a customer the way he talked to my mother. She recorded the whole thing and I wish I could post the audio on here so y’all could hear the way he talked to her. He kept interrupting and didn’t let her explain. He kept saying the tablet was charging but that was false, when plugged in it shows that it’s charging but never gains battery. 08/19 Finally got the tablet back and it works but only after they had to work on it 3 times. I think everyone agrees if you go pay someone to do something you expect it right the first time and for them not to blame you for their work that wasn’t done right. If I could rate them zero stars I would.
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April 2021 by Chase Jones
Very hard know and days to find a person while value his job more than the money and mor does thank For you service my daughter was extremely happy with the repair
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February 2021 by Nick Villegas
There are too many technology repair shops to choose from these days and so sometimes, depending on your circumstances, you may wish to go with the cheapest option. These guys offer the most competitive price in the area, from what I found, and although it was a bit of a rocky experience they ultimately delivered a worthy service and great customer satisfaction. Our first screen replacement included a defective screen, not Rockets fault by any means...they were prompt about communicating with us via text message about how to resolve the issue and when we could come in and even though we had to wait an extra day or so due to a communication error they replaced the defective screen free of charge without any shady stuff, something you may not always expect from a shop that offers services well below “market”. They were apologetic and understanding and that is why I chose to leave this review. Support small business and if you drop your phone as much as my girlfriend, stop by Rockets and get that screen fixed for a great price by some great dudes.
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January 2021 by John Thomas
Took an iPhone to these guys to repair a broken camera. Work was done quick and economically. As an aftermarket repair shop it definitely beats the prices at an authorized store. Prices quoted before repair began.
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January 2021 by Ty Shavae
If I could give half a star I would. Very unprofessional
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January 2021 by Matthew Ehrhart
Good people
