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November 2023 by Taylor Neville
I can’t rave enough about all the amazing groomers, bathers, and front desk staff! I only trust Natural Pawz with my very special yorkie rescue, Shelby. From the moment Shelby steps in, she’s met with an abundance of love and care. The staff's passion for pampering her shines through with their attention to detail and patience. The facility's vibrant, clean atmosphere, coupled with their knack for making tails wag, transforms each visit into a joyous experience! Shelby couldn’t be in better hands! We’re so thankful for everyone at Natural Pawz, they’ve become family to us!
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October 2023 by Paul
Lala loves to go to her beauty appointments. The groomer also alerted me to a possible UTI. The vet was skeptical, but when the test came back positive, he said maybe he needed to hire the groomer.
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October 2023 by Samantha Crawley
I am writing this review with a heavy heart, as our recent experience at Natural Pawz Sterling Ridge The Woodlands left us extremely disappointed and frustrated. It was our first time bringing our beloved puppy for grooming, and sadly, it will be our last.We provided clear instructions for the specific haircut we wanted, but those instructions were completely disregarded. Instead of respecting our wishes, the groomer did what they thought would look best. The result was far from what we had envisioned, and it left our puppy looking nothing like what we had asked for.Communication is paramount in any service industry, and the fact that our instructions were ignored is unacceptable. We entrusted our pet's care to Natural Pawz Sterling Ridge The Woodlands, hoping for a positive experience, but sadly, that was not the case.We had high hopes, but this experience fell far short of our expectations. As a result, we will not be returning to Natural Pawz Sterling Ridge The Woodlands and will be seeking a groomer who values and respects the preferences of their clients.If you're considering using this groomer, please be cautious and ensure your expectations align with their approach to grooming.
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July 2023 by rachel m.
Visited for dog cuts and grooming for the first time today. They did exactly as I asked even though it's probably shorter than is typical for my type of dogs and I was super happy with the service. My doggies look lovely! Thank you!
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February 2023 by Natalie Pace (Natty)
This location is the best!! They always have openings for grooming services and they are FULLY stocked in the treats and chews department. They have so many wonderful baked treats my dog goes absolutely crazy for- and their store is clean, organized and easy to browse… unlike some of the major competitors in the area.
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February 2023 by Kristy Shields
Everyone is so helpful and nice. Pricilla is knowledgeable and helpful. Brenda is an amazing groomer.
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January 2023 by Marilyn Ladin
Our two longhair Siamese and our sweet senior puppy, Mendl, Ketzl and Moti LOVE their hairdos with CLAIRE.! Everyone is so lovely! Xo
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January 2023 by Natalie Pace
This location is the best!! They always have openings for grooming services and they are FULLY stocked in the treats and chews department. They have so many wonderful baked treats my dog goes absolutely crazy for- and their store is clean, organized and easy to browse… unlike some of the major competitors in the area.
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December 2022 by Fiona R.
Scalped and shaved down my beautiful dog and then had the nerve to charge extra for a range of supposedly included services. The $89 full groom was suddenly $135 upon payment. Instead of properly grooming my dog, they simply shaved him to the bone. The groomer had a horrible attitude--she even said she refuses to brush a dog more than once. If the comb does not go through on first strike, she refuses to brush and shaves the dog. The groomers were disrespectful and the manager completely disinterested in my concerns. In fact, she refused to even respond to my concerns. Go elsewhere. I hear Woofgang is MUCH, MUCH better.
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December 2022 by Linda Brown
Darling little shop with a cute charity bear to give to your pup or purchase and donate to the shelter! They gift wrap too!
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December 2022 by A H.
NP has been taking care of our two senior pups (15 & 13) for 10+ years... Chelsie treats our high maintenance little old ladies like her own, she communicates well and always goes that extra mile, like these adorable festive goodies from their holiday grooming. She books up so we do call well ahead to schedule but I've also asked to be waitlisted for sooner a few times and all of those times, they got us in! The selection in the store is always so spot on - their buyer clearly knows her market!!
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September 2022 by Food L.
Took my dog here and that evening and next day she seemed injured. Had hard time walking on hind legs. Had to take her to emergency vet. Called the place to let them know and inquire what happened there. I was told by the manager that she will call back when the person who worked on my dog came in. Never got a called back. Not even an offer to pay for emergency vet bill. Never again!
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August 2022 by Lara Glynn
Our sweet dog LOVES going to Natural Pawz for his every 3 week spa day. The groomers are great with the dogs and the front office staff are quick and helpful.
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July 2022 by dawn roach
I love Aiden who is a trainer at Natural Pawz and would highly recommend him. He has been so helpful with our dog, LuLu. We recently completed a 6 session course with him. He is calm and patient with both the dogs and owners. He has lots of experience and gives practical ideas. Our LuLu loves the command portion of training- just not sure about people in her bubble. Aiden has been great in explaining her temperament. The other employees are also helpful in saying hi to LuLu and helping her get used to people.
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July 2022 by Kari Koudelka
Love this store! The customer service is phenomenal and they always have been. Natural falls has been around for a long time and their customer staff and owners are amazing. You will love them!
