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January 2024 by Pamela Johnson
Richard was really nice. I went in looking for a particular mattress they had online but it was not in stock. But after discussing with Richard another good choice that would be helpful with comfortable sleeping, I went with that mattress. Richard was awesome, patient and kind. I would recommend here to anyone looking for mattresses for the magnificent customer service.
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January 2024 by Donna Wick (TEXAS 100)
I'd give 10 stars but only 5 are available!! Richard was so great to work with. When we walked in everyone was busy which was fine for us because we had utilized the Mattress Match online before we came into the store. We knew basically what we wanted in a hybrid mattress. We had our choices down to 3 and ended up with an upgrade before we spoke with Richard. We left feeling like we had made the right selection for us and Richard gave us an exceptional deal. He explained the 10 yr guarantee that came with our mattress and the 120 day Sleep Trial. I went in with a certain price point in mind. Left with an upgraded mattress only spending a few hundred dollars more. I'm soooo happy with the product, the price and our sales associate. I even googled a better price on my phone while there and didn't even come close to what I actually paid. Amazon couldn't touch the price I paid. Go!! Ask for Richard!! You won't have to settle in quality to get the product you want at a price that's comfortable.
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January 2024 by Maty Martinez
Jill has extraordinary customer service skills. Rarely I have encountered someone that gives you that feeling they care of your concerns when buying something especially a mattress. I give her a ten.
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January 2024 by Gordon Bunch
I understand that there are many MF locations, however, I’m glad that I stopped in to meet Jill. She has a caring heart for Thuringia to help you get a good nights sleep. She check also on how to save money on the choice that you make. It is clear that she has a lot of experience and she cares about doing her job in the best manner.
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January 2024 by Roni Moye
Kevin was great, we were in and out and about 15-20 minutes with a mattress. Best mattress buying experience ever! He was extremely nice and professional, direct and to the point. I will definitely buy from him again.
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December 2023 by K R
I wasn’t excited about going mattress shopping but Kevin made the process easy, informative and fun. I would highly recommend him. He has the knowledge and the jokes. Definitely our new mattress guy. ?
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November 2023 by Sherry Chryar
Kevin was awesome. Very knowledgeable about the mattresses.Professional, friendly, and humorous.Greeted me with a smile as soon as I entered the store. Kevin allowed me to be picky, and I changed mymind so many times, but he was patient with me. I referred my daughter to Kevin. She's also purchasing a bed for her daughter.Thanks Kevin....you Rock!
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November 2023 by Cheryl Kepler
I highly recommend Jill, sleep expert at Mattress Firm Grand Pkwy Marketplace. She spent 3 hours making sure I received the perfect sleep solution with all accessories that I needed at a fair price. JILL YOU ROCK!!!!Thank you ?
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October 2023 by karla chavez
Me and my son came to this place looking for a good mattress. I was lucky to find this gentleman that help me a lot , his name is Kevin. He is a very kind, knowledgeable, and very nice person that had helped us with the mattresses and the prices. He had also given us a very good offer for a mattress. I very much recommend this place.
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September 2023 by Abiel Garcia
Ryan did an amazing job helping us choose our mattress. He showed great knowledge, patience and professionalism.
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September 2023 by Pay Stub
Jill was amazing! She took her time, answered all of our questions, was very energetic and even saved us some money! We will be getting all of our bedding needs from her store for now on!
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August 2023 by JO ANNA ZAVALA
Jill was outstanding! She was extremely knowledgeable, helpful and patient. Ultimately, we found the best mattress for my mother inlaw.We appreciate your excellent customer service!!
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August 2023 by Tatona Lewis
I really enjoyed my experience today at Mattress Firm. Jill was extremely knowledgeable and skilled. She answered all of my questions and helped me pick a great product for my home.
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July 2023 by Christina Rodgers
I've been putting off getting a new mattress for a while now. I decided to finally go into mattress firm and purchase one. Ayesha was so helpful in helping me choose the perfect mattress. She answered every question that I had. She made this such an enjoyable experience.
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July 2023 by Luanne Handley
Elaine was awesome. She was so very patient and knowledgeable. She knows Mattress Firm products and intuitively knew which products to suggest for me.
